Review and analysis of over 16 complaints against Synchrony Bank
Synchrony Bank consumers have reported over 16 official complaints related to Late fee. Out of the 16 consumer complaints against Synchrony Bank, 19% were disputed by the consumer (i.e. the consumer was not happy with how Synchrony Bank responded to their complaint) and 100% were processed in a timely manner. 56% of consumer complaints against Synchrony Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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Synchrony Bank Credit card late fee December 23, 2015 - I have an in-store card with Walmart and the payments are due on the - day of every month. On -/-/2015 I made my third payment on the account inside of - with cash in the morning. Later that day I checked my account and contacted a Walmart Representative in their card services department. I was told that my cash payment was on time and that no late fee would be added to my account. On -/-/2015 I checked my account and found that a $25.00 late fee was applied to my account and an $18.00 credit posted to the account had disappeared. That same day I contacted the Walmart car... |
Synchrony Bank Credit card late fee December 12, 2015 - Customer Service -. - - -, FL - RE : - - - - This letter concerns account # - - - -. Cardholder name is - -. Address is - - -, -, Illinois. Any additional cardholder information can be provided on request by calling -. For the - billing period, the amount owed on the account was $22.00. The due date was - -. Payment was sent on time, but, probably due to the - weekend was not recorded until - -. The delay in payment, at the very worst was one day. If the payment had had been recorded on - -, the balance on ... |
Synchrony Bank Credit card late fee December 1, 2015 - A relative applied and received a Walmart Credit card in my name for $150.00 limit -/-/-. I found out about this -/-/- and contacted the card company. I began making payments on the account of $50.00. per month for at least the nest - or more months. They would charge me a late fee every month of $35.00 even though I explained I only get paid 1 time a month. I have paid them over $500.00 and they say the balance is still over $300.00. This is crazy on a card with a limit of $150.00. ... |
Synchrony Bank Credit card late fee November 27, 2015 - I have a Credit Card Account with Care Credit/Synchrony Bank. I opened the account -/-/2014 to get dental work done. In opening the account, payments were supposed to be received on the - of each month. I set up recurring, automatic payments through my bank. These payments were deducted in - increments to pay a minimum of $100.00 per month- at times I paid more. After speaking to a Care Credit representative, I was unaware that the payments being sent needed to be sent during the " cycles '' - which at times, varied based on the month. It was a challenge even understanding their repr... |
Synchrony Bank Credit card late fee November 25, 2015 - I use my bank 's automated bill pay service to pay my monthly minimum for my Amazon - Credit Card issued by Synchrony Bank. My due date is the - and my minimum is $50.00 to which I add $5.00 for a total payment of $55.00. Synchrony receives this payment on the - of each month. In the month of - ( likely due to the holiday weekend ), my scheduled payment failed to process on time. My bank notified me of the failure so I made a one-time payment on Monday, - - through Synchrony 's website for $55.00 dollars. The payment was 1 day late. When the billing cycle ended on -... |
Synchrony Bank Credit card late fee November 25, 2015 - When I purchased hearing aids for $3500.00 from an - provider, I was told that I could receive a one-year, no interest, no minimum payment Care Credit card from Synchrony Bank in that amount. I made an initial payment of $590.00, far in excess of any reasonable minimum monthly payment, and received a subsequent bill with a late fee of $25.00 assessed. It is unclear how there could be a late fee when there was no minimum monthly payment required. When I contacted Synchrony Bank about this, they said a minimum monthly payment is always required, even on no-interest cards for medical equ... |
Synchrony Bank Credit card late fee November 14, 2015 - IN ERROR ON MY PART ... MY $35.00 MINIMUM PAYMENT WAS NOT PAID ON DUE DATE -/-/15. THE COMPANY E-MAILED ME THAT MY MINIMUM PAYMENT FOR -/-/15 WOULD BE $100.00. I CALLED THE COMPANY E-PLAINED..I SEE THAT I DID NOT PAY ON THE -/-/15 WAS AN OVERSIGHT ON MY PART ... I PAY ON TIME EACH AND EVERY MONTH. THE COMPANY INFORMED ME THAT THERE IS $35.00 LATE FEE FOR NOT PAYING ON -/-/15 BUT THEY WOULD WAIVE THE MINIMUM PAYMENT $35.00 LATE FEE BUT MY MINIMUM PAYMENT WOULD INCREASE TO $70.00 DUE TO MY OVERSIGHT. payment was paid today -/-/15. This seems an unfair pra... |
Synchrony Bank Credit card late fee November 13, 2015 - I have a - credit card. My payment due date was - -, 2015 - I made a payment on that day through their online credit card site. When I went to review that the payment went through the following day on - -, their was an acknowledgement of the payment and listed as " pending '', yet there was also a $35.00 Late Charge fee - POSTED ON - - - the SAME day as my payment was made. I find this a disreputable practice in - ways ... ( 1 ) They should not assess a late fee ON the Due Date - if anything it should be the day after. ( 2 ) The fact that a Late Fee is even posted to ... |
Synchrony Bank Credit card late fee November 7, 2015 - I have a HH Gregg credit card account and thought that I have been making on time payments since I pay on the due date, which is the seventh, of each month. I noticed that my balance was not reducing in the last few months and that the minimum payment fluctuated tremendously. I spoke with a customer service agent who told me that I was being charge a $38.00 dollar late fee for paying on the due date, and there were - charges of this on my account. The representative removed the last charge but refused to discard the other charges. I was told that the payment had to be paid two days in adv... |
Synchrony Bank Credit card late fee November 3, 2015 - Paid off credit card with Synchrony Bank during the promotional period. This amount covered the amount that was used to make purchases. I told the company to close my card, which they did. 2 weeks later I received a bill in the mail that I still owe another $290.00. I called Synchrony Bank and they told me I owe $290.00 in late fees. I asked them how when I paid each month on the credit card. It is also listed on my credit report that I paid on time every month. The company for some reason, will not remove the late fees, even though I was never late ... They have now charged me another lat... |
Synchrony Bank Credit card late fee October 21, 2015 - Today I leaned that my QVC Credit Card had been charged a $25.00 Fee for not paying the entire bill of $40.00 which I believe I did using - checking accounts - of which $35.00 was paid.The - account was never charged the additional $5.00 .I believe this problem may have resulted in Synchrony Over Hauling it 's website which I took the Liberty of visting that only shows my - checking not - - - that made the final $5.00 payment.Also Synchrony caused my Account - go over it 's Credit Limit by QVC Flex Pay which I would also like - dispute all of the interest c... |
Synchrony Bank Credit card late fee October 20, 2015 - I have a JC Penny Charge Card and have had it for more than 30 years. For many years I have kept this card at a zero balance. I used the card only to keep it active and did some minor charges in - 2015. For the record, on - -, 2015, I thought about my account and realized that I did not receive a statement from JC Penney. So I went on line, and checked. Much to my amazement I had a payment due on -/-/2015. I called JC Penny on Friday -/-/2015 and told them that I did not appreciate their deceptive tactics which is not sending me a statement at all and then popping me with ... |
Synchrony Bank Credit card late fee October 2, 2015 - On -/-/2015, I charged $99.00 at Lowes because I get a 5 % discount for using my credit card ( and I rarely buy anything at Lowes ). On -/-/2015, I sent a payment of $25.00 as payment on the $99.00. My bank pays my bills on the - or - of the month unless those days fall on Saturday or Sunday, if so, then the bills are paid the following Monday. I got a statement on -/-/2015 showing a late fee of $25.00 because I paid my bill early. I called Lowes and they told me that I must pay my payment by my statement closing date, which was -/-/15. They say I can not ... |
Synchrony Bank Credit card late fee September 23, 2015 - My credit card company charged me a late payment fee which I disputed and the company did waive the fee but now they have increased the minimum monthly payment because of the late payment fee, which they waived but somehow it is still affecting my minimum monthly payment and will be affecting it for the next 6 months. They refuse to make an adjustment to the minimum monthly payment and insist that the payments will remain as they are for the next 6 months. ... |
Synchrony Bank Credit card late fee September 19, 2015 - I have cancelled - credit cards since -/-/-, after I was accused of providing late payment via mail on credit card bills. - card was a JC Penney credit card, a - card was a BP Visa Card, and a - was a - - - card. In all - cases, the bank/sender of the credit card statements claimed that they received payment/check from me through the mail just after the payment due date. '' I have had credit cards for over 30 years, and have never had to make a late payment fee for any cards prior to this past year. This recent problem with late payments on credit cards bills has ... |
Synchrony Bank Credit card late fee September 18, 2015 - I opened a Lowe 's credit card underwritten by Synchrony Bank/GE Capital. I set up an online account for the card and opted to receive paperless statements, notifications, etc. A few months ago, when I went to log on to my account the day before my payment was due so that I could make a payment, it seems my password, as I remembered it, was incorrect. I requested to reset my password, and was told by their server that a password reset email would be sent to me shortly. After an hour I had not received it, so I requested another one which, again, I did n't receive. For the - time, I again re... |