Synchrony Bank Credit card department,
Paid off credit card with Synchrony Bank during the promotional period. This amount covered the amount that was used to make purchases. I told the company to close my card, which they did. 2 weeks later I received a bill in the mail that I still owe another $290.00. I called Synchrony Bank and they told me I owe $290.00 in late fees. I asked them how when I paid each month on the credit card. It is also listed on my credit report that I paid on time every month. The company for some reason, will not remove the late fees, even though I was never late ... They have now charged me another late fee and the balance is over $300.00. I made numerous attempts to call them and tell them I do not owe them a late fee if I was never late on payments and have proof from the credit bureaus that it was reported on time.
Synchrony Bank customer in Arizona
Nov 03, 2015
* Source: CFPB Complaint Database
Synchrony Bank response to complaint:
Closed with monetary relief
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