Synchrony Bank Credit card department,
I have a - credit card. My payment due date was - -, 2015 - I made a payment on that day through their online credit card site. When I went to review that the payment went through the following day on - -, their was an acknowledgement of the payment and listed as " pending '', yet there was also a $35.00 Late Charge fee - POSTED ON - - - the SAME day as my payment was made. I find this a disreputable practice in - ways ... ( 1 ) They should not assess a late fee ON the Due Date - if anything it should be the day after. ( 2 ) The fact that a Late Fee is even posted to my account is a blemish on my credit record. I contacted their online 'chat ' service immediately and the representative stated that the Late Fee charge would be removed. I will follow-up & view my account online again on - - to ensure that, indeed, occurred. Overall, this is an unsavory business practice, -!
Synchrony Bank customer in California
Nov 13, 2015
* Source: CFPB Complaint Database
Synchrony Bank response to complaint:
Closed with monetary relief
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