Review and analysis of over 429 complaints against HSBC
HSBC consumers have reported over 429 official complaints related to Account opening, closing, or management. Out of the 429 consumer complaints against HSBC, 21% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 99% were processed in a timely manner. 11% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC Bank account or service account opening, closing, or management December 25, 2015 - I opened and funded an HSBC Advance Checking Account around -/-/- by telephone using a referral code, -, from a friend, - -. HSBC has a promotion that is supposed to issue me a credit of $100.00 for opening an Advance Checking Account using a referral code within - weeks of fully funding the account. See offer attached. I have called many, at least 3, times over the last 3 months trying to get my bonus. But continually I have been told that HSBC has to look into my situation more. I was finally able to get a nice customer service rep, Tin, last week who seemed to be help... |
HSBC Bank account or service account opening, closing, or management December 22, 2015 - Please try to open an account online with HSBC. They are asking for ridiculous amounts of information no other bank asks for when opening an account online. They are saying the Patriot Act requires it which is simply a lie. ... |
HSBC Bank account or service account opening, closing, or management December 10, 2015 - I began using HSBC in - when I opened a credit card and debit account. I had a great experience with them while I was a - customer. Once I changed my account to a standard level ( because I was n't meeting the minimum dollar amount in the account ), many things began to go wrong. I was n't very happy with their services, their representatives were often giving me incorrect information, I would get different answers from different representatives etc. Nevertheless, I decided to only close my checking account but keep my credit card open and not use it since I did n't want it affecting my ... |
HSBC Bank account or service account opening, closing, or management December 9, 2015 - I received a text message from what appears to be an HSBC address saying that suspicious activity has been detected on my account, and to verify my account details to prevent suspension of my account. This seemed fishy -, so I called HSBC directly since their website does not allow me to log in unless I have an active account, which to my knowledge I do not. The phone system HSBC employs will also not allow callers to speak with a representative unless they either have an active account or lie about the nature of their call. In my case after a half-hour spent trying to navigate through thei... |
HSBC Bank account or service account opening, closing, or management December 7, 2015 - My wife and co-borrower, wrote a check against our home equity line of credit to pay a credit card. HSBC returned the check unpaid and indicated that she was an unauthorized borrower. After calling HSBC customer service twice, they then said that the signatures did not match. I then ask them to provide proof by requesting a copy of the returned check and the signature card but HSBC had the audacity to charge me a fee for this. I can not believe that they want to charge me a fee for their mistake. I have since been charged $30.00 by HSBC for a returned check fee. My credit card company also c... |
HSBC Bank account or service account opening, closing, or management November 9, 2015 - HSBC Bank was a revolving credit account I opened in -/-/-. I filed for - - Bankruptcy on : -/-/-, and HSBC was included in the filing. I paid on this account for over two years after filing bankruptcy until HSBC Bank discovered I filed for bankruptcy two years previous, and my account was closed. The closing date that this account was reported to - was -/-/-, which should have been corrected as : -/-/-. I sent previous letters to HSBC Bank with no response. My most recent letter was faxed to their correspondence department on : -/-/-, and I have never recei... |
HSBC Bank account or service account opening, closing, or management November 6, 2015 - 1. Despite confirming that I will be visiting the branch to collect the new account package, the relationship manager sent it through mail which caused significant delay in getting access to the account after it is funded. Email communication can be provided as evidence as needed2. After attempting to activate my online account through https : //www.us.hsbc.com/1/2/home/personal-banking on - -, no - password was received as of - - despite the - hours delivery Service Level commitment which is likely due to system fault as discussed with various HSBC staff3 . Relationship mana... |
HSBC Bank account or service account opening, closing, or management October 16, 2015 - I opened a saving account 5 year ago in HSBC - and I have a - credit card with them. I have more than 2 year without use my saving account because I supose that I will use my money when I need it. I have two months that I tried to transfer money to - for - friend before I came - and I ca n't do it. I wrote and call several times to the HSBC - and they request to me to send a letter signed with my - copy in order to activate my saving account, I sent it since -/-/-2015 by - courier and was received ( I have the received confirmation ) and till now they do n't solve... |
HSBC Bank account or service account opening, closing, or management October 10, 2015 - I have a Promotional Advance Savings '' account at HSBC Bank. HSBC has just announced that they are going to change the statement frequency on this account to quarterly instead of monthly, also implying that they will change the posting of interest accrued to quarterly instead of monthly. This arbitrary and unilateral action is unfair to customers, who depend on receiving their interest postings monthly as originally agreed to when the account was opened. I do n't care if they change the statement frequency for new accounts from this date forward, but I think it is unsat for them to arbitrari... |
HSBC Bank account or service account opening, closing, or management October 1, 2015 - companies refused to close bank accounts for three months or more after repeated requests and repeated - balances. sometimes these banks claim pending acount activity when there is none.They refuse to cease all auto drafts of said accounts.This really needs be reported to ftc. They dont want the complaint. ... |
HSBC Bank account or service account opening, closing, or management September 28, 2015 - Joint account with HSBC. The primary holder passed away, and this Bank found numerous ways to prevent the other holder from getting her money, including canceling a Bank to Bank transfer because the name was not exactly the same. The next week they mailed a check but somehow sent it to a wrong made up address and name. This is now 1 month after the other person passed away and the second person still does not have her money and she is a senior citizen. All paperwork was mailed out or faxed to them with current names, addresses, numbers, id, and poa. This bank is very suspicious and shady in it... |
HSBC Bank account or service account opening, closing, or management July 14, 2015 - suspended my account and stated the account would be activated in a few days but hasnt. i called the bank and the customer services person disconnected - times after having waited - mins each time. I have funds in the account but cant access via website. HSBC Premier customer service is awful. They need people who give a - about servicing clients. ... |
HSBC Bank account or service account opening, closing, or management May 13, 2015 - On - -, 2015 my wife tried to withdraw money from our joint checking acct with HSBC. It did not work, so I called HSBC - that night ( I have called many many times over the - years with HSBC ). They told me there is a block on my account and I need to call Monday morning to sort this out. On - -, I called, spoke to -, who told me my account has been closed. HSBC said they had sent letters / emails to my wife requiring some information from her or the account would be closed. My comment to HSBC is why did not they not call me before doing anything drastic like closing my ac... |
HSBC Bank account or service account opening, closing, or management May 6, 2015 - I recieved a letter from HSBC bank in the beginning of - regarding dormancy on my online savings account. I called a representative at the bank who informed me my account was locked and I needed this letter/form notarized and returned to them to re-open the account. I requested that once my account was re-opened I wanted to close it and the sum of the account sent to me in a check. The representative said to just note this on the notarized form and a check would be mailed to me. I sent this notarized form along with my written request to then close the account and mail the check to me on -... |
HSBC Bank account or service account opening, closing, or management May 5, 2015 - HSBC Bank USA - - has a lien against a property my client wishes to sell and is under contract. However, they have not responded at all to our attempts to get a pay-off or release. SEE ATTACHED LETTER for details. It has been over 60 days and they still have not responded at all. ... |
HSBC Bank account or service account opening, closing, or management May 5, 2015 - I am a - -, with a vacation home in the USA. I have had a checking and savings account with HSBC USA for about 5 yearsAbout 6 weeks ago, the HSBC USA regulatory team contacted me by e mail, for additional information. Specifically, they needed my Social Security number, and details of my -.As I was in - at the time, I was asked to present these to a local branch in - to have these 'verified '. On - the - -, I brought these items into the - branch in -, with details of where to send the verified copies. I was assured this would be done. Long story short, HSBC USA n... |
HSBC Bank account or service account opening, closing, or management April 29, 2015 - When I opened my checking account online with HSBC it was advertised that I should get $50.00 bonus for making a direct deposit to the account. I made direct deposit of $500.00 on -/-/14, but I have never received $50.00 direct deposit bonus. ... |
HSBC Bank account or service account opening, closing, or management April 28, 2015 - Dear Sir or Madam : I am writing to file a complaint against HSBC Bank, NA for failing to provide me with a service routinely available to its richer clients. - What HappenedThe service is a medallion signature guarantee - in effect, a stamp from a bank or other financial institution that guarantees my signature, and has checked my ID to confirm that I am who I say I am. The bank is guaranteeing that I am not forging someone else 's signature, and will accept liability if somehow the signature turns out to be a forgery. Because a bank generally wo n't issue this guarantee to someone they do... |
HSBC Bank account or service account opening, closing, or management March 31, 2015 - I am from the -, and had a savings account in the US with HSBC. I closed the account last -, but only received the cheque for the balance in - this year. It was impossible to contact the bank. It was impossible to get through their automated phone system, as I do not have the items of ID requested ( as I am not a US citizen ). I emailed them, wrote letters and phoned on numerous occasions before finally getting my money 7 months later. No apology, no explanation, and seemingly no reason for the ridiculously long wait for my money. It has been the most frustrating experience, and with ... |
HSBC Bank account or service account opening, closing, or management March 30, 2015 - I am a law abiding, squeaky clean, legally - retired distinguished American senior citizen at my vacation home in a -, -, who only has - USA bank account my HSBC checking account with a debit master card that is tied to my funds in my HSBC checking account. My creditworthiness as is reflected by my credit report is excellent as is reflected in my credit score, etc. I have had my account with HSBC for over twenty years when you include the bank that HSBC merged with. I have always gone above and beyond to exercise due diligence with HSBC by for example putting a seven year fraud ale... |