HSBC Bank Account Or Service Complaint

HSBC Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

I began using HSBC in - when I opened a credit card and debit account. I had a great experience with them while I was a - customer. Once I changed my account to a standard level ( because I was n't meeting the minimum dollar amount in the account ), many things began to go wrong. I was n't very happy with their services, their representatives were often giving me incorrect information, I would get different answers from different representatives etc. Nevertheless, I decided to only close my checking account but keep my credit card open and not use it since I did n't want it affecting my score by closing it. The last time I had used the card was around - -. It was n't until I received a statement in the mail for - - - - - - - ( see attached ) for $22.00 for a purchase at " - Web - - '', that I decided to close my final HSBC credit card account. I called HSBC asking first, why this charge was n't blocked ( I do not live in - nor have I been there in the past year ), why


of them were me. I said no, I do not live there and I never shop at -. I was concerned because no one had contacted me about the attempted use of the card in different locations. I asked her to please close to card for me over the phone. She told me it could n't be done because they had to investigate the $22.00 charge first. Unhappily I agreed to wait. Instead of closing the account ( ending in - ) permanently like I had asked her to, the representative decided to send me a new card with a new account ( ending in -, opened end of - - ). One week later, they sent me some papers to fill out and send back to them regarding the fraud claim form ( see attached ) which I did. When I realized she had opened a new account for me I called and asked her to close it, again and instructed her not to reopen another card. After being hung up on, and transferred to different departments several times, I finally got someone on the line who was willing to close the account for me. I received a letter confirming that the account - was closed permanently with no new accounts to be opened ( see attached ). While checking my account profile online, their website shows that I have - accounts open : - ending in -, -, and -. After asking several representatives why they were showing online, no one could give me a straight answer, but they confirmed they were all closed. Just in case, I called different HSBC local branches to confirm that I had no existing accounts with the bank. All of this happened around the beginning of - -. Today I received a letter ( see attached ) in the mail stating that the investigation of the fraud is now complete, and the activity has been confirmed as unauthorized. The letter also says that a credit will be applied for $22.00 to my NEW account ending in -. At this point, I do n't know what else to do. I have been trying to close my HSBC credit card account for the past 3 months. I am concerned they are messing up my credit score and information. I want them delete all of my information from their databases and remove all accounts that are showing online. I want to know what is going on.