HSBC Bank Account Or Service Complaint

HSBC Bank account or service department,

Savings account Account opening, closing, or management Pennsylvania

I recieved a letter from HSBC bank in the beginning of - regarding dormancy on my online savings account. I called a representative at the bank who informed me my account was locked and I needed this letter/form notarized and returned to them to re-open the account. I requested that once my account was re-opened I wanted to close it and the sum of the account sent to me in a check. The representative said to just note this on the notarized form and a check would be mailed to me. I sent this notarized form along with my written request to then close the account and mail the check to me on - -. Several weeks later, I did not recieve a check so I called again in the middle of - at which time I was told my address on the account was listed as an old address ( I argued that this could n't be the case as I received correspondence - including the dormancy letter to my current address ). Nontheless, my address was changed over the phone and I was told I would receive a check. 2 weeks later, I still had not received a


no later than Tuesday -. On Tuesday late afternoon, I had still not received a check so I called again. I spoke to a representative who told me my account was listed as pending closure '' which meant a check was on it 's way. I asked to speak with a manager, she told me all the managers were in a meeting and requested I call back after -. This was unacceptable to me so she got a manager out of the meeting ''. The manager ensured that a check was on it 's way. I asked her to give me the - tracking number, it was - and she said the department that handles that closes at - so they were gone. When I informed her it was not yet -, she put me on hold but said she could n't get anyone. She told me the manager I spoke to on Thursday - would be in tomorrow, - and could get than info and call me with the tracking number. She verified my phone number and said he would call at - on - ( today ). No one called, so I calld today ( - ) at -. I explained that the manager was to call me and was told that that particular manager was n't working until - today! I asked for the - tracking number but am now told a new check was sent out yesterday via standard mail. I requested that a new - get sent out via - so it could be tracked but am told this can not be done.