HSBC Bank Account Or Service Complaint

HSBC Bank account or service department,

Other bank product/service Account opening, closing, or management New York

Dear Sir or Madam : I am writing to file a complaint against HSBC Bank, NA for failing to provide me with a service routinely available to its richer clients. - What HappenedThe service is a medallion signature guarantee - in effect, a stamp from a bank or other financial institution that guarantees my signature, and has checked my ID to confirm that I am who I say I am. The bank is guaranteeing that I am not forging someone else 's signature, and will accept liability if somehow the signature turns out to be a forgery. Because a bank generally wo n't issue this guarantee to someone they do n't know, it 's best to obtain a signature guarantee from a bank or brokerage firm with which you do business. In my case, that 's HSBC. I have been a customer of HSBC for many years, and have a checking account there. ( I also have used HSBC for a business account for my small private business, which is no longer operating. ) I have lived in - at the same address for almost - years ( we own our house ) I am employed, and I pay my


- Bank. My parents are not customers of HSBC bank. I am. And as a long-time HSBC customer, I expected the bank to guarantee my signature - I came prepared with the signed, witnessed and notarized power of attorney docs, my - state driver 's license and my - passport, as well as the - request for a signature guarantee. After some confusion - the account executives at the branch on - -, - - did not what a medallion signature guarantee is - the bank refused me this service after calling someone in operations in -. - in -, who was also unfamiliar with the signature guarantee medallion, declined to provide this service because I was not transferring securities. It 's true that I am not transferring securities within HSBC, but I will be transferring securities as an agent for my parents ' financial affairs. There is probably no law that compels HSBC to issue the stamp. But this type of service is routinely provided to banks ' and brokerage firm customers as a courtesy. I can only conclude that HSBC is withholding this service because I am not a rich enough customer. Desired resolutionI want someone from the bank in the greater - area or - to issue a medallion signature guarantee ( guaranteeing my signature ) so that I can complete the process of becoming agents with power of attorney to my aging parents. Thanks for your prompt attention to this matter.