Review and analysis of over 10 complaints against KeyBank NA
KeyBank NA consumers have reported over 10 official complaints related to Settlement process and costs. Out of the 10 consumer complaints against KeyBank NA, 40% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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KeyBank NA Mortgage settlement process and costs March 2, 2016 - I obtained a 10-year conventional, fixed mortgage from my local bank in 2006. This loan was sold twice. The current lender is KeyBank in - -, KS, who purchased my loan from - - 6 months ago. The balloon payment ( approx. $210000.00 ) is due in 10 days. A payoff statement was requested from - - at KeyBank, who added a $850.00 " Admin Fee '' to the principal. I have no choice but to pay this unexpected $850.00 fee, if KeyBank is to accept the balloon payment and close the account. I was never told about this fee until today. I reviewed my original loan documents and now... |