Review and analysis of over 14 complaints against Washington Federal
Washington Federal consumers have reported over 14 official complaints related to Loan servicing, payments, escrow account. Out of the 14 consumer complaints against Washington Federal, 64% were disputed by the consumer (i.e. the consumer was not happy with how Washington Federal responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Washington Federal resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Washington Federal Mortgage loan servicing, payments, escrow account January 3, 2017 - In -/-/2016 we started the process for a short sale on our primary residence. This short sale was necessary because I had received an offer for a new position in - California. The current housing prices had not caught up to what we owed on our house and with the cost of the sale, we would be short funds to pay down all of the liens. I submitted for and was approved for a HAFA short sale through - Bank. Under the HAFA guidelines 2nd lienholders ( Washington Federal ) would be guaranteed up to $12000.00 for the balance of the loan and the remainder would be forgiven by the bank. Califo... |
Washington Federal Mortgage loan servicing, payments, escrow account August 4, 2016 - I have an adjustable rate mortgage with Washington Federal. On the change date they did not calculate the new rate per the terms on the contract. I have reached out to them 3 times with no forward progress on the issue. They can not produce a copy of the loan docs. I have a copy of the loan docs. The rate should be capped at 4 %. They raised the rate to 4.875 %. There is a line on the loan docs that is titled ; LIMIT ON INTEREST RATE CHANGE ; and it states ; The interest rate I am required to pay on the change date will not be greater than 4 %.... |
Washington Federal Mortgage loan servicing, payments, escrow account June 8, 2016 - I entered into a one time close construction loan with Washington Federal Savings Bank ( WAFD ) on - -, - which converted into a mortgage when I got Certificate of Occupancy in - -. In - and - - mechanics liens were filed on my home because the home builder did n't pay the subcontractors for services that was paid to the home builder via bank funds. Subsequently the bank and their attorney demanded that I satisfy the liens claiming I was in default. At no time have I ever been in default of the loan and have made payments on time. They were claiming default under se... |
Washington Federal Mortgage loan servicing, payments, escrow account March 12, 2016 - I have a mortgage with Washington Federal bank. I do not have any other account with them. I would like to make extra principal payments against my mortgage. I would like to make these extra principal payments online like I do all other payment transactions at other financial institutions. It is convenient and flexible with respect to timing and amount. Washington Federal does not allow making payments online against a mortgage account. I do n't understand how a large financial institution can not allow online payments. The only way I can pay down my mortgage principal is to mail in a cheque... |
Washington Federal Mortgage loan servicing, payments, escrow account August 17, 2015 - I took out a construction loan to be converted into fixed rate mortgage loan in - -. In - -, I received a letter from Washington Federal that my mortgage rate will be a fixed at 4.875 % for 30 years with a 1 % pre-payment penalty provision prior to - -. I sent them a letter explaining that I was offered, in open market, a 30-year-fixed-rate of 3.75 % - and with --fees-or-costs. When I signed the initial papers in -/-/- I was told that the bank would be able to match market-rates for fixed-rate-mortgage in the future. But the bank refused to match the new rate, despit... |
Washington Federal Mortgage loan servicing, payments, escrow account July 15, 2015 - In 2002, I had entered into a real estate transaction to purchase a single-family residence located at : - - - -, - -, - for $280000.00. At the time, I was in an - relationship with my former husband and living in -, -. A friend of mine had recommended I use the services of - -, a Realtor for - - - in - -, who then recommended the legal services of - -, an attorney practicing law in - -, -, who has since been disbarred for unrelated financial irregularities. The home was valued far less than the sales price. Yet, the HUD 1 Set... |