Review and analysis of over 86 complaints against Arvest Bank
Arvest Bank consumers have reported over 86 official complaints related to Loan servicing, payments, escrow account. Out of the 86 consumer complaints against Arvest Bank, 15% were disputed by the consumer (i.e. the consumer was not happy with how Arvest Bank responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against Arvest Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Arvest Bank Mortgage loan servicing, payments, escrow account December 2, 2016 - Improperly placed derogatory information on my credit report. Asked them to remove and show account at timely and paid in-full. They refused in writing.... |
Arvest Bank Mortgage loan servicing, payments, escrow account June 13, 2016 - I have a house loan with Central Mortgage Company ( CMC ) in AR. In - -, I had issues with my house & it required work ( major reconstruction ). My insurance company agreed on the construction - work was performed & finished - -. The problem is the CMC is not issuing the check to pay the contractor for the repairs on the house. They are instead sitting on the check in their account making interest - since the insurance company had to cut the check to the mortgage company, myself, and the contractor. Information required from the contractor has been sent in two times to the CMC, yet... |
Arvest Bank Mortgage loan servicing, payments, escrow account May 26, 2016 - We have a fixed mortgage on our home - we have always paid out mortgage on time and always online via the web portal of the financial institution that services the loan ( previously - ). Recently our mortgage was transferred to another financial institution and the servicing of the mortgage was transferred to CENTRAL MORTGAGE COMPANY. We received details in the mail from CENTRAL MORTGAGE COMPANY how and where to make our new monthly payment. We followed directions on their website WWW.CENTRALMORTGAGEONLINE.COM as to how to make the monthly payment. We set up our account but they want us t... |
Arvest Bank Mortgage loan servicing, payments, escrow account May 12, 2016 - I had made numerous payments to Central Mortgage for principal only immediate payment since 2016. When corrections were made, from a regular payment to principal only, it was posted days and even weeks later ( - transactions ). My interest to pay down principal was not immediate even though the transaction history shows the received date of the money, the correction date was not back dated.... |
Arvest Bank Mortgage loan servicing, payments, escrow account April 10, 2016 - I changed primary bank accounts and was trying to update my automatic billing with Central Mortgage Company from the old account to the new account. There is no information about how to do this on their website ( there is almost no information on their website ). I tried calling their phone number and it was hard to every reach a person - there is no operator and automatic call system does n't cover automatic billing changes. Eventually, it took over 55 minutes to on hold to reach a person. That person told me to send my request along with my new bank account information over the " contact us ... |
Arvest Bank Mortgage loan servicing, payments, escrow account April 6, 2016 - My mortgage servicing was recently transferred to Central Mortgage Company. They are charging me a $5.00 fee to make one-time payments online. This is an unusual and unfair practice, especially in 2016 in which all banking and payments are done online electronically! In my loan documents, it was stated that there are no prepayment penalties. Well, this " fee '' is a penalty, in which if I wanted to make more payments in a month to lower my principle I am being penalized. Please help as this ca n't be an acceptable practice. ... |
Arvest Bank Mortgage loan servicing, payments, escrow account March 1, 2016 - I would like copies of Insurance premiums and cashed checks from my mortgage company Arvest Bank. As you can see for the year - and - stick out like sour thumb. You have closed case - with out any merit or have given me copies of the Insurance Premium as well as cashed checks this has ROBO SIGN all over it, Also you have falsified and alter - contract. Please see attached as you have removed the SCOPE OF THE WORK as well as the amount ROBO SIGN again. I have copies of originals Contracts from - - with initials in every page as well as a notary stamp with different dates. Also... |
Arvest Bank Mortgage loan servicing, payments, escrow account February 17, 2016 - I sent you a complaint back in -/-/- case # - reguarding Central Mortgage Company. of course their reply was all lies as they did back in -. I was told to miss paymentss told to miss payments until a re-fianc or Modification could be reviewed and signed off. Instead they used late payments against me and foreclosed on my property. They even had it on the market before anything was settled. I now only have until - -, - to get justice They owe me what they sold my house for. I want your help to get me justice. Thank You - - ... |
Arvest Bank Mortgage loan servicing, payments, escrow account November 24, 2015 - For the second time, I mailed my payment to Central Mortgage Company on - -, 2015 ( the check is dated - - because I wrote it the night before ). I just received a letter dated - - stating they had not received my payment. The check was cashed on - -. If Central Mortgage Company does not receive the payment by the - of the month, they charge a late fee of $40.00. Usually I mail my payment the first week of the month to ensure at least 9-10 days for the payment to arrive to Central Mortgage Company. Oddly enough, they charge you a $5.00 fee to make an online payme... |
Arvest Bank Mortgage loan servicing, payments, escrow account November 9, 2015 - I closed on a mortgage with - Mortgage - NMLS # - on Wednesday - -, 2015. My first payment was due - -, however, I sent it in early and it cleared my bank of - -. I then received a notice from - - - Mortgage on - - that they were transferring my mortgage to Central Mortgage Company NMLS ID : -. I received a notice from Central Mortgage confirming transfer, however, they are saying that I still owe my - - payment. I have tried calling them about - different times, however, their phone number has been busy and they have not responded to my em... |
Arvest Bank Mortgage loan servicing, payments, escrow account September 8, 2015 - Central Mortgage Company ( CMC ) can not process my payment correctly. My monthly payment is $3100.00 due on - of month. I made - separate payments from - checking accounts, - for $2000.00, the other for $1100.00, so the total adds up to my full payment. Both payments arrived on -/-/2015 on time, but CMC returned my payment saying it 's partial. The check they sent me for the returned payment is the full amount of $3100.00. I called them, and they 've confirmed their system ca n't handle the - payments if they are separate even though both arrived on the same day. ... |
Arvest Bank Mortgage loan servicing, payments, escrow account September 4, 2015 - My house is currently being foreclosed on and I 'm being sued by Arvest Bank. All payments and conditions of my mortgage are current and kept up to date ( i.e. mortgage payments, insurance, hazardous insurance, state and locale tax 's ). I have all my records concerning the payments, tax 's, and insurance ( which are all current ). I have been in contact with Arvest 's attorney but to no avail. Arvest insists I 've made no payment for the last 7 months. Although, I have sent Arvest 's attorney a copy of my cancelled checks but Arvest continues to insist no payment have been made but they still... |
Arvest Bank Mortgage loan servicing, payments, escrow account June 30, 2015 - In -/-/- we purchased our home at - - -, -, Pa - through - -. Our loan and mortgage payment of $1500.00 was based on our salaries and income. We were in our new home for a year when Central Mortgage company who we are with sent us a check for $280000.00 and a note stating that our current amount was wrong and that our taxes have been reacessed and the new amount will be $1200.00 I called them - different times to make sure it was correct. So now for the next - months we have been paying the new amount of $1200.00. I just received an escrow letter stating... |
Arvest Bank Mortgage loan servicing, payments, escrow account June 22, 2015 - I have a mortgage with Central Mortgage Company. I was a few days late in 2013 and they waived the late fee. Over 2 years later I was late by 2 days and they assessed a $69.00 late fee which they would not consider waiving. The following month my payment was timely but they rejected the payment after the time period for when payment was due making the payment late. They assessed another $69.00 fee to spite their agreement that there was no way for me to make this payment on time. They are abusive and their actions should not be allowed. ... |
Arvest Bank Mortgage loan servicing, payments, escrow account April 8, 2015 - Central Mortgage Company charged a late fee that should not have been charged. They have done this several times on my online bill pay. ... |