Review and analysis of over 68 complaints against Navy FCU
Navy FCU consumers have reported over 68 official complaints related to Application, originator, mortgage broker. Out of the 68 consumer complaints against Navy FCU, 24% were disputed by the consumer (i.e. the consumer was not happy with how Navy FCU responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Navy FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Navy FCU Mortgage application, originator, mortgage broker May 17, 2016 - I am writing this complaint in reference to my experience in dealing with the ( NFCU ) Navy Federal Credit Union mortgage department in regards to trying to refinance my mortgage home loan with this bank ; I have terrible bad customer service since I started this whole process. I had tried to go through Navy Federal credit union when I was first trying to get my house and the first time I had the same bad customer service I had wrote to the bank president - - about my experience and displeasure and dissatisfaction with the service through the lending department and I received a call from... |
Navy FCU Mortgage application, originator, mortgage broker May 3, 2016 - I submitted a dated written statement that described the emergency, specifically modified the waiting period from three days to two hours with my signature as the sole primary liable on the legal obligation in accordance with 12 CFR 1026.19 ( f ) ( 1 ) ( iv ) " Consumer 's waiver of waiting period before consummation '' to Navy Federal Credit Union regarding mortgage loan -. Navy Federal Credit Union refused to recognize my legal right to modify the waiting period resulting in the fruition of the emergency I was trying to avoid. Their refusal to acknowledge my consumer right directly result... |
Navy FCU Mortgage application, originator, mortgage broker April 22, 2016 - I applied for a mortgage with my wife and son as co-borrowers, Navy Federal had reviewed my credit report, bank statements and pay stubs and issued a pre-approval. When I had a ratified sales contract and the loan was processing, few questions came up regarding a property I had in the past. Navy Federal delayed my process for about two weeks and all they said was " we are verifying information '' finally we were a week from closing and since we were n't getting any response I had to get my nephew involved. My nephew used to work a t NFCU and he was the person that referred me to them so I gave... |
Navy FCU Mortgage application, originator, mortgage broker April 3, 2016 - My name is - - and I am a Navy Federal member with multiple accounts such as savings, credit cards and car loan. Based on my great personal past experience with Navy Federal services I decided to also apply for a home mortgage loan. I applied for a home mortgage loan through Navy Federal on Wednesday -/-/16 in which the submission confirmation said I would be contacted within 24-48 hours. On Friday I followed up with NFCU however my loan was not yet assigned a loan officer and the local office was not responding. Monday -/-/16 I get a call from - - ( ext - ) arou... |
Navy FCU Mortgage application, originator, mortgage broker December 15, 2015 - I have made numerous attempts to contact Navy Federal to resolve this issue and all attempts to have gone unanswered. I contacted NFCU on -/-/- regarding the mortgage process and was sent a quote of what my husband and I qualified for based on the conversation ( NFCU Incident # - ). Following the receipt of the quote, we submitted a mortgage application. The automated system advised that someone would contact us within 24-48 hours. After not having received a response and the system now showing any pending applications, I reached out to NFCU. On -/-/-, I sent an email aski... |
Navy FCU Mortgage application, originator, mortgage broker November 19, 2015 - I refuse to go back and forth, he said she said. This is my third complaint and I would like some issues addressed to determine if any CFPB rules were broken. I have attached two documents. One is a statement from NFCU and the only document I have received as to my denial of a VA loan and it 's in the form of an email. The other is a statement from - - from the VA disputing the statement from NFCU. Only - is the truth. This issues that need to be addressed are from the response of NFCU in complaint # - and are as follows1 : First of all I would like to know who I am addressing. The... |
Navy FCU Mortgage application, originator, mortgage broker June 19, 2015 - My complaint is base on being treated unfair, I have also been mislead and discriminated. I decided to have my mortgage loan with the NAVY Federal because of the support to the militaries being a daughter of a retired NAVY I support them. My loan officer was - that assist submitting the application and gathering part of the documentation. After that I was assigned a Processor by the name of - throughout the time the communication was very poor I send emails requesting a call back, because every time I call the - it was a hold time of over 20 minutes and when you finally got someone on... |