Review and analysis of over 831 complaints against Encore Capital Group
Encore Capital Group consumers have reported over 831 official complaints related to Communication tactics. Out of the 831 consumer complaints against Encore Capital Group, 11% were disputed by the consumer (i.e. the consumer was not happy with how Encore Capital Group responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Encore Capital Group resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 53% resulted in non-monetary compensation.
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Encore Capital Group Debt collection communication tactics threatened to take legal action May 16, 2016 - Have the reported the proper amount on collections... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls May 10, 2016 - Midland Credit Management , Inc. repeatedly call me on my cell phone, which is my work phone. When I say Hello, hello, no one is there!!! I repeatedly asked them to Validate this debt, which mentions - and as I see from my credit report is quite old, but they keep sending me a letter saying they are requesting the appropriate documents. The last time they called, I took a photo of the call on my cell number. - removed their entry from my credit report but - is not willing to do so.... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls December 17, 2015 - None of these options explain my situation. Midland funding had entered into an agreement with the cfpb ( you ) and can not accept any payments from me. This is stopping me from refinancing my vehicle as i can not satisfy the debt. I needed them to send a fax/letter/email to my bank stating they can not accept my payment, but they refuse to do so, even though they would say it to my banker over the phone. I believe this to be out of spite toward me so that i can not refinance my vehicle, since they will not be receiving the money. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls December 15, 2015 - Payment in full was made to the - Bank - - sent payments to MCM - MCM since - 2015 has not returned the overpayment of $350.00 despite repeated calls and attempts on my behalf for them to do so. ... |
Encore Capital Group Debt collection communication tactics called outside of 8am-9pm December 13, 2015 - Calls - Sunday morning for weeks ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls December 7, 2015 - A company called MIdland Credit - calls multiple times daily from - I spoke to them once. They were looking for some person that does not live in my household. I told them not to call. I could not help them. They continue to call. ... |
Encore Capital Group Debt collection communication tactics called after sent written cease of comm December 6, 2015 - ASSET ACCEPTANCE , LLC & MCM FINALLY SETTLED COMPLIANT, BUT FAILED TO ADD MONETARY GAIN. I HAVE ADDED - - TO COMPLIANT ALONG WITH TCPA! SEE ATTACHED ) PHONE RECORDS ... .THET ARE VIOLATORS OF SEVERAL NEW CHARGES, PLEAE REVIEW! ... |
Encore Capital Group Debt collection communication tactics called after sent written cease of comm December 6, 2015 - ASSET ACCEPTANCE , LLC & MCM FINALLY SETTLED COMPLIANT, BUT FAILED TO ADD MONETARY GAIN. I HAVE ADDED - - TO COMPLIANT ALONG WITH TCPA! SEE ATTACHED ) PHONE RECORDS ... .THET ARE VIOLATORS OF SEVERAL NEW CHARGES, PLEAE REVIEW! ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls December 6, 2015 - They called my mother 's private line asking for me. They called at - on a - morning waking my elderly mother. ... |
Encore Capital Group Debt collection communication tactics threatened to take legal action November 30, 2015 - I made contact with - - - who is operating as the " attorney '' for Midland Funding ( A subsidiary of Encore Financial Group ). I tried to discuss the recent consent order that was issued by the CFPB to let them know that the default judgment that they obtained and the payments that I am currently making are a part of the order. I know that they have time to address the Consumers but I was just trying to get a copy of my payment history so that I can close on a mortgage. They were not willing to cooperate with me, said that I have defaulted on the payment agreement, and were rude for ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 25, 2015 - Several years ago Midland Credit Company sent me a dunning letter for a debt they purchased. I believe it was some old finance charges for a - - account I u sed to have. I had long since paid off - - and they agreed to settle for less the finace charges and late fees. My final payment did not get there in time to avoid the late charges. Regardless, we thought we did the right thing and resolved the matter directly with the creditor. Then Midland Credit Company purchased the debt and began to pursue me. I requested validation of the debt. They could not provide it, in fact they igno... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 25, 2015 - I am a - year old woman suffering from - -. MCM has made repeated phone calls to me collect a debt of my daughter-in-law. these calls continued despite the fact that my daughter-in-law has never lived with me nor used my phone. I gave MCM that information each time they called. as a result of MCM 's cruel tactics I have suffered severe mental distress. every time the phone rang I was overwhelmed with anxiety. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 24, 2015 - Midland Credit Managements has begun calling me incessantly and I do n't know why. I have no outstanding debt, all accounts are up-to-date, my credit score is in the - and yet they keep calling. - calls today between - - and - - ( Tuesday, - ). I have asked them to stop - by calling ( - ) and by email ( www.midlandcreditonline.com/ ) and they continue to call. The only thing I can think is that they are calling for information on a relative who has some outstanding debt but that has nothing to do with me. I do not have any past due accounts and need these people to s... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 22, 2015 - Aside from receiving calls from - of Midland 's - phone numbers frequently, they were dishonest about an agreement we reached. I was led to believe that by paying the alleged debt in full that their trade account would be removed from my credit reports. That 's the reason I paid the debt in full. After making payment, I called to confirm that the trade line would be removed from my credit reports. They stated they no such agreement was made, and that they do n't do that sort of thing. I could have paid 25-50 % of the debt balance as a settlement if they were n't going to remove it from m... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 18, 2015 - The caller I.D . says Midland Credit. The phone number that shows is -. We have gotten daily and sometimes twice a day harassing phone calls and they have not left a message for the past 1and a half months. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 16, 2015 - they have my personal phone number, they are calling any - of our phone lines at work E-CEPT my personal line and harrasing employees that work with me calling them sometimes - different times in 10 mintues telling them to get me. The employee becomes upset then goes and gets the office manger who gets upset with me. I explain I have told them not to call me at work and they are breaking the law but they continue to call and break the law anyway. The - different people calling so far are " andy : called at least - times Thursday - - and - who called once - -, I stook... |
Encore Capital Group Debt collection communication tactics called outside of 8am-9pm November 15, 2015 - Multiple violations of the TITLE VIII - DEBT COLLECTION PRACTICES espespecially sections 805, 806, 808 and 816. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 6, 2015 - the person calls every 2 hours during the day ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 4, 2015 - I have received repeated ( daily ) calls from Midland Credit Management , Inc . They call late at night because the company has outsourced debt collection to - and representative do not know the time in United States. In addition, the representative that call and answer company 's phone use fake name to appear as if they are calling from the United States. They are rude, overbearing, and lack a demand of the English language to effective communicate. The company has given me the runaround in my attempt to get them to stop calling my home. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls November 1, 2015 - MCM ( Midland Credit ) keeps calling me asking for a person who does not live in my home and who I do not know. I have told them this repeatedly, but they continue to call. The last straw was when they called this morning ( Sunday ). I told the woman that I was reporting them to the CFPB so hopefully this will stop the calls. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls October 31, 2015 - We have been getting calls every day from Midland Credit Management. When we answer no one is there. The only reason I know it 's Midland is that I called back. We have NO debt, and have had no debt for over - years. This is either an erroneous call or fraud but since no one answers when I pick up we ca n't even address that issue. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls October 27, 2015 - The call is automated then someone comes on the line saying they are a debt collection company. They call everyday. This debt has been charged off. ... |
Encore Capital Group Debt collection communication tactics called outside of 8am-9pm October 25, 2015 - I believe in the State of Delaware Sunday collection calls are prohibited on Sunday 's. I received a call this morning at - which according to your website is legal to call after - although it is Sunday morning and I was having breakfast with my family and when I answered they hung up. I googled the number and it was Midland Credit they called from -. Not sure who or why they were calling but it is Sunday morning have some respect for consumers and their families. ... |
Encore Capital Group Debt collection communication tactics called after sent written cease of comm October 21, 2015 - The company keeps calling my work, despite me sending email correspondence at their website asking them to stop calling me at my work. ... |
Encore Capital Group Debt collection communication tactics threatened to take legal action October 16, 2015 - Midland Credit Management Inc. - - - - - - - Ca - Have threatened to take me to court over a debt. I was afraid so I made a deal with them. Now they are doing it again. They are Attorneys that use scare tactics and threats to get you to pay from a Debt they bought from someone else JDB = Junk Debt Buyers. Phone calls and letters to sue me again over a bill that was $300.00 dollars and they want $870.00. This firm is disgraceful and the worst kind of lawyers you could imagine. It has been a nightmare. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls October 14, 2015 - I get seven to eight calls a day from -. The original amount owed is -. They want -. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls October 6, 2015 - Since -/-/2015 I am receiving calls as follows. Seems their ROBO caller is calling -time then - times then - time and now its has started every hour. They have called my Employer and said that they had papers to be delivered to me and that the server was outside my office. I called them and told them that if they called my employer or my office again I would file a complant. Now it is getting worse. I work for a -. I do not have time for this -. The account is already passed the Statute of Limitations. ... |
Encore Capital Group Debt collection communication tactics threatened to take legal action October 4, 2015 - I have requested a validation of debt from Midland Funding with no response. I also requested a Affidavit of Fraud from this collection company with no response. This company as placed a Restraint on my account so I ca n't access to my money since - 2015. I recently received a notice stating that they have removed all the money in my account. I never provided to this company my account information I do n't know how they get my information. I truly believe that this is illegal and unconstitutional. Please help me to get this issue resolve. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls October 3, 2015 - Ive been getting calls and they do n't leave a message. I 've had a comminication issue witg this company im the past ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls September 28, 2015 - Asset Acceptance debt collectors incessantly called me during the months of - and - 2013 to collect on an alleged - - - credit card debt. I remember these repeated calls as annoying, aggressive, intense and oppressive. All of these calls took place while I was attempting to work. Asset insisted that I had to settle my alleged debt before the end of the month or the settlement talks would end. It appeared, based on their aggressive and oppressive behavior, that they were indeed desperate. Therefore, I better settle the alleged debt by the end of the month or the endless and degra... |
Encore Capital Group Debt collection communication tactics threatened to take legal action September 26, 2015 - - taken me to court their atty never shown up I cont 'd to go court finally I request dismiss. I rec 'd my dismissed court orders because who they are they can not believe this happen but it did - speaking to MIdland new collect agent this - ( WITH /WITHOUT ) on court order they are coming for money the amount is wrong that is why I when to court not paying court fee and atty fee etc. This is old case back -, this case was dismissed by court -. They ( Midland - are aware Case number etc try to take it to court again information place in summary. Court try to destroyed with Go... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls September 22, 2015 - We do not owe any debts to anyone and our credit rating is superior. When Midland credit management calls there is no one on the line therefore, we can not stop the calls. Midland credit management has called - times in the past week. They call before - and after -. They sometimes call every hour for extended amount of time. We have tried blocking their calls but, they just change numbers. ... |
Encore Capital Group Debt collection communication tactics called after sent written cease of comm September 20, 2015 - I started keeping a log of phone calls on - -, 2015 and this company ( Midland Credit - ) has called - time up to - -. Calling repeatedly starting as early -. Calling repeatedly within an hours time. When you answer the phone they do not always speak. They have repeatedly been asked not to call and also written notice when they sent a collection letter as the debit is over 13 years old and was paid in a debit consolidation over 8 years ago. When they have called while I was at work others who have answered also requested them not to call. I do have the dates and times call... |
Encore Capital Group Debt collection communication tactics threatened to take legal action September 17, 2015 - Back in -/-/- I disputed a debt from Midland funding on the account -. Once verification was received I requested the account taken out of dispute. I have sent multiple letters and have made multiple phone calls to remove the dispute and dispute verbiage form my credit report. Each time I am assured the dispute is removed only have it placed back on my credit within two weeks. Each time I call Midland funding I am told the dispute was added due to the credit bureau. So therefore a few weeks ago I had one of the credit bureau 's call three way with me on the phone on a recorded line tha... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls September 16, 2015 - Midland Credit '' keeps calling several times per day asking for someone who has never been at this number ( it has been my family number for - years ). Even after telling them this and them promising to update their records '', the calls resume shortly thereafter ( or never stopped in the first place ). Here are some examples : Date Time Ext CO Dial Number Ring Duration Acc code CD - -/-/15 - - & lt ; I & gt ; - - Servic - - - - & lt ; I & gt ; - - Servic - - - - & lt ; I & gt ; - - Servic - - - - - lt ; I & gt ; -... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls September 14, 2015 - I have asked them repeatedly to stop calling me and communicate through mail only. They refuse. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls September 11, 2015 - Calls continue up to - times a day, every single day. ... |
Encore Capital Group Debt collection communication tactics called outside of 8am-9pm September 10, 2015 - -/-/- a creditor served somebody at my address and as a result there was a default judgment was issued. I have been trying to get verification of the debt because I think my ex-husband open this card in my name I tried to settle the debt and they would not give me the information in writing. - they issued a garnishment against me and they did not call me to try and settle and -/-/- they issued a garnishment against me and they did not call me to try and settle the debt or send me a letter. The first time I tried to settle that with them and did n't hear back I did n't pursue it be... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls September 6, 2015 - I am a single woman, I do not have any delinquent debt, I have excellent credit. I have received numerous calls from Midland Credit. I finally called them back today and learned they are trying to collect a debt for someone else. I have asked them to stop calling my cell phone and have blocked their number but I do want to make sure the calls stop so I am filing a complaint here too. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls July 16, 2015 - I do not have any upaid debt. I have received calls from - on the following dates : -/-/- ( twice ) ; -/-/- ( twice ) ; -/-/-, -, -. ... |
Encore Capital Group Debt collection communication tactics used obscene/profane/abusive language July 8, 2015 - - - - acted as a debt collector for Midland Funding. I settled to accounts with them and was advised that the accounts would be updated on my credit report to show settled. As of - both accounts are showing as collections by - - - and -. See attached letters as proof of settlement. The abusive language refers to questions they asked. Where are you going to get the money etc. ... |
Encore Capital Group Debt collection communication tactics threatened to take legal action July 7, 2015 - I received documents from a local processor or server from MCM Midland Credit Management , Inc. also Midland Funding. All of these names or company names are on - sheet of paper of the letter. It is for a debt that is being collected for -, also - - - Bank. I called and made arrangements for this account to be taken care of by allowing them to collect $50.00 a month until the debt was paid. They have since taken out two months worth of payments. I received another set of paperwork, that is dated - -, 2015, and it states that I need to sign the documents and send them bac... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls July 5, 2015 - The company is Midland Credit Management but on caller ID it shows up as - - ( - ) and they will call up to - times a day every day but when I answer there is no one there and they just hang up. Also they will never leave a message on my machine. I am - - and all these calls constantly at all hours of the day and night are aggravating my injuries and causing undo stress. ... |
Encore Capital Group Debt collection communication tactics called outside of 8am-9pm July 2, 2015 - They repeatedly call my home phone every 1-2 hours after I have already spoken to them on the phone about the account. This morning they called at -. They have violated more than one issue. Besides the constant calling and the call before -, they have threated legal action and called relatives about the account. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls June 29, 2015 - They called my neighbor, whose telephone # I do not even know. asking for me. My debt has been all placed in a debt remediation program and all calls are to be directed to that agency.The name of the company is MCM. The telephone number is - ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls June 28, 2015 - Midland Funding keeps contacting me by phone constantly and mail after being told not too clearly breaking credit collection laws. Also the balances the are collection are illegally inflated. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls June 23, 2015 - Old debt, may report to credit reporting agencies as unpaid ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls June 18, 2015 - On -/-/-, Midland Funding LLC filed a collections complaint against me. In -/-/-, the case was closed without being heard, and I assumed nothing more would come of it. Late -, I received a letter from their local representative, - - -, -, dated -/-/-. It contained a verification of debt I had not requested, as well as a request to contact the firm to discuss the matter. I did not, and - of the attorneys contacted me. I pointed out that you ca n't squeeze blood from a turnip '' - I am on Supplemental Security Income - and I heard nothing more. Today, my phone... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls June 17, 2015 - Every day of the work week, they call up to - times and normally do them one right after another at my work number. They do n't leave a message. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls June 12, 2015 - A company by the name of Midland Credit, phone number -, keeps calling my work number during working hours, they ask for me but if I am not available they are rude and once put in my voice mail, they never, never leave a message. I do not even know what this is in reference to. They need to stop harassing me and my co-workers. Thank you for your assistance. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls May 25, 2015 - they have been calling me at least - times a day. They were deliberately disguising their business name as - '', which is a wireless phone company, in order to try and dupe me into picking up. I only found out today cause I picked up thinking it was basic talk trying to sell me something, only to be told it was midland funding , LLC calling about my debt. This is extremely underhanded and I would like this company to know that if they keep calling me several times a day and continue to mask their name I will take them to court for harassment and underhanded tactics. thank you ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls May 20, 2015 - - -, representative from Midland Funding , LLC contacted me numerous times between - - - -, 2015 requesting payment for a debt. - requested I make a payment and I refused because I had not received validation of the date. I inquired about a settlement without validation and was told by - that I had to give him my bank account information before they could make offer a settlement. I declined to give him my information and requested a settlement in writing and was again told that he could not give me a written offer until he had my bank account information. I declined giving... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls May 19, 2015 - I called and spoke with debt collection company I told them what i was willing to pay. They would not agree, I said i will look to make an agreement with the next debt collection company then. The manager said ok and the company continues to call me. ... |
Encore Capital Group Debt collection communication tactics threatened to take legal action May 5, 2015 - Midland Funding LLC has taken legal action without attempting to agree on payment plan or settlement agreement. I have requested to speak to the person in charge of wage garnishments and I have been ignored. Plus, I have been threatened to pay the bill in full without a chance to reverse the wage garnishment. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls May 4, 2015 - Call repeatedly. When phone is answered they disconnect ... then will call again later ... multiple times daily. No collections outstanding. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls April 30, 2015 - I was contacted by mail from Midland Funding , Inc -/-/- concerning a debt I owed to - -. I only had a $400.00 limit. We ran into difficultys making the payments. But husband went on - of that year. My husband did try to make payments on line but they would only accept the max. Last payement was -/-/-. Not sure of this payment my husband may have made it over the phone to - - collection. Midland harrassed us with repeated phone calls at least - times a day. I did send a letter to cese. The calls did stop but then started by up at a later date. My husband is on -... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls April 20, 2015 - Midland credit management is trying to collect on an unknown debt that is n't even showing up on my credit report, they have called me numerous times at work on my work cell and have also called my fiancee 's cell and her home phone and my - Daughters Cell harassing all - of us ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls April 20, 2015 - Receiving calls about every - minutes on home phone ... will not leave a message on answering machine and will not identify ones self ... Start conversation by saying this call is record .... Then I reply I do n't give authorization to be recorded..and hang up ... We are constantly blocking these - service numbers. I did a number search and the number belongs to Miland Funding.. ... |
Encore Capital Group Debt collection communication tactics threatened to take legal action April 1, 2015 - put a lien on my house. after I paid them off, they did n't remove the lien or judgement. I am now trying to sell that house, and ca n't cause of the lien. they are refusing to remove the lien and wo n't talk to me, but insist I get a lawyer. ... |
Encore Capital Group Debt collection communication tactics frequent or repeated calls March 31, 2015 - Calls almost every day, leaves no message. When I Googled the number, comments indicated Midland Credit Management. ... |