Encore Capital Group Debt Collection Complaint

Encore Capital Group Debt collection department,

Credit card Communication tactics Threatened to take legal action Texas

I received documents from a local processor or server from MCM Midland Credit Management , Inc. also Midland Funding. All of these names or company names are on - sheet of paper of the letter. It is for a debt that is being collected for -, also - - - Bank. I called and made arrangements for this account to be taken care of by allowing them to collect $50.00 a month until the debt was paid. They have since taken out two months worth of payments. I received another set of paperwork, that is dated - -, 2015, and it states that I need to sign the documents and send them back, or Failure to sign and return these documents will delay the settlement of your case and may result in the continuation of litigation. '' I called the office of this company and/or group of lawyers, as on the documents it lists - names of attorney of which only - signed? I


was very rude and kept asking her if I was being represented by an attorney and my wife said she had consulted someone. The lady at this office would not transfer my wife to the account manager unless she answered her questions as to whether I had an attorney or if I was being consulted. My wife said, just transfer me to the account manager. The lady stated our account manager was - '', but she refused to transfer my wife to discuss the matter and find out what exactly to do and why. My wife was frustrated and hung up because the lady was rude and would not even let her finish her sentences. It 's impossible to deal with people who wo n't answer questions and explain details, therefore, why am I making an effort to pay a company that deals in this manner. I have made many arrangements and have successfully paid old debts, on time since our lives have come back together financially. I do n't feel I should have to deal with a gate keeper '' in order to pay this debt or be insulted in order to do so.