Review and analysis of over 9 complaints against Synchrony Bank
Synchrony Bank consumers have reported over 9 official complaints related to Advertising and marketing. Out of the 9 consumer complaints against Synchrony Bank, 22% were disputed by the consumer (i.e. the consumer was not happy with how Synchrony Bank responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against Synchrony Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Synchrony Bank Credit card advertising and marketing December 31, 2015 - On -/-/15 I received the following offer from my Paypal MasterCard : " The choice is yours this holiday season - Earn a $25.00 e-gift card when you spend $75.00 or more with your PayPal Extras MasterCard ( R ) now through - -, 2015. * ( Maximum of - $25.00 e-gift card can be earned. ) " I activated the offer & charged $ -+ on my credit card the following day. On -/-/15 I contacted their customer support via email asking when I could expect to receive my e-gift card. First they requested that I forward the email to them with the offer, then they requested I copy &... |
Synchrony Bank Credit card advertising and marketing December 23, 2015 - - # - : Amazon is intentionally & knowingly holding orders over a week after charging customer credit cards before presenting items to shippers, to force customers to purchase their PRIME service for $99.00 per year. According to - regulations charging of credit cards prior to shipment is a violation of all merchant account contracts. Amazon states that the 7+ day holding time is for processing after they have charged credit cards, YET they are intentionally misrepresenting 7 day shipping times and using the said shipping times to hold orders - so people spend the $99.00 fee ... |
Synchrony Bank Credit card advertising and marketing December 19, 2015 - Walmart was running a promotion on a credit card. Save $35.00 when you open a card and use it for your first purchase. I applied and got granted the credit card and bought my first item on the same day. They are not honoring the promotion due to what they say " It is policy to use the promotion on the same day of opening the card. Due to the fact that your purchase was made on - - and payment was processed - - we cant apply the promotion ''. They wont honor the promotion even tho i opened the card at the time of checkout and used it to purchase an item on the same day because i... |
Synchrony Bank Credit card advertising and marketing December 11, 2015 - -/-/- A - service offered me a CareCredit brochure. The brochure seems to say that you can have 6 months to pay off the charge interest-free. - Reviews of the credit card and the issuing bank were generally low. I went to the CareCredit.com web site for more info and used the Payment Calculator to calculate payments for financing a $850.00 charge. Results are below but there seems to be a hidden fee. - Plan Term : Estimated Monthly Payment to avoid interest and pay only the amount financed : 6 Month $140.00 12 Month $71.00 18 Month $48.00 When I did the math, I was payin... |
Synchrony Bank Credit card advertising and marketing December 2, 2015 - I RECEIVED A PREAPPROVAL APPLICATION LETTER FROM BP OIL. WHEN I SUBMITTED MY ACCEPTANCE CERTIFICATE, I WAS DENIED AND A HARD CREDDIT INQUIRY WAS REPORT TO THE CREDIT BUREAU. I CONTACTED COMPANY REGARDING MISLEADING ADVERTISEMENT BECAUSE THE LETTER STATED PREAPPROVED. ALTHOUGH A CREDIT LIMIT WAS NOT DISCLOSED PRIOR TO OPTING TO ACCEPT PREAPPROVED CREDIT CARD OFFER, I WOULD HAVE NEVER INITIATED A CREDIT CARD APPLICATION, IF IT WAS NOT FOR THE STATED PREAPPROVAL ( NOT PREQUALIFIED ). THE CUSTOMER SERVICE AGENT SAID SHE HAD LIMITED INFORMATION TO RESOLVE MATTER AND DOCUMENTED MY CONCERN ... |
Synchrony Bank Credit card advertising and marketing November 11, 2015 - I was offered a card that had - interest for the first 6 months, I was told by the store merchant that at the end of 6 months I would be charged interest. It was never explained to me that the interest would be compounded. So now I 've noticed that I was charged one lump sum of over $300.00 in interest plus on going interest at - %. I called to complain and offered to pay the entire bill and they refused to waive the lump sum interest. My issue is the lump sum interest being tacked onto my account. ... |
Synchrony Bank Credit card advertising and marketing November 3, 2015 - Back in -, 2015, I ordered a pkg of - - T-shirts. Amazon.com had a promotion going that if you applied for their store card, you would be given a $30.00 discount. I may have applied for that card just to get the $30.00 discount. The total for the t-shirts was $29.00, so when the items arrived, the invoice said balance due $.00 ( - ). Today, -/-/2015 I received the one and only statement from Synchrony Bank ( which handles the Amazon store cards ). The statement showed I had a previous balance on the " credit '' account of $29.00, and was billing me $26.00 for a $25.0... |
Synchrony Bank Credit card advertising and marketing November 2, 2015 - I signed up for an Amazon Prime store card ( for amazon.com ). This card is issued by Synchrony Bank. When signing up, I was told as part of the marketing that I can manage my account and pay online. When I went to sign up, I ran into multiple issues. First, I was unable to sign up because the online software would not display my phone number as they require multi-factor authentication. After that was resolved over the phone ( They said the issue was that they had my home number and my cell number as the same number ), I tried to continue. I reached the part of the sign-up process where I am... |
Synchrony Bank Credit card advertising and marketing October 30, 2015 - I PURCHASED A LOVESEAT FROM - AND PUT DOWN $130.00 ON THE FURNITURE AND FINANCED THE REMAINING. I RECEIVED A BILL FROM - THRU SYNCHRONY BANK AND THE RETAILER DID NOT PUT THE $130.00 TOWARDS THE PURCHASE AND CHARGED ME FOR THE FULL AMOUNT. THE $130.00 WAS NOT SHOWN ON THE BILL AND THEY BOTH CLAIM SEPARATE FUNDS WHICH THEY DID NOT E-PLAIN AT THE TIME OF PURCHASE. I FIND THIS VERY DISTURBING AS EVERY ONE OF THESE CREDIT CARD COMPANIES CLAIM SEPARATE MONIES TOWARD THE SAME BILL. ANOTHER CREDIT CARD COMPANY - SENDS YOU A CREDIT CARD AND THEN A WEEK LATER SEND YOU INFORMATION ON THE... |