Review and analysis of over 154 complaints against Bank of America
Bank of America consumers have reported over 154 official complaints related to Advertising and marketing. Out of the 154 consumer complaints against Bank of America, 12% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 99% were processed in a timely manner. 10% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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Bank of America Credit card advertising and marketing March 17, 2017 - I paid to - for car rental in advance of pickup in the sum of $160.00. The car was to be picked up from - ( - ) on -/-/- to be dropped off -/-/-. Upon arrival at the Merchant 's office, I was asked to pay a deposit for insurance in the sum in excess of $1800.00 ( - Dollars ). I informed them that my credit card ( Bank of America ) had auto-insurance that covered the rental car. They rejected and insisted I must cough out the requested amount. I reminded them that I was not informed at the time of the transaction that I would be required to pay ten times the car rental... |
Bank of America Credit card advertising and marketing February 23, 2017 - While booking a flight with -, I was targeted for a - miles + $100.00 bonus ( after a minimum spend of $1000.00 in first 90 days ) for the - Visa Signature card. Seeing the alluring offer and the great bonus that would have reduced the cost of my current purchase, I applied via the online application and got approved after the usual credit check. I proceeded to use my newly approved credit card for my - purchase - and all went smoothly. After about an hour of not receiving any email from Bank Of America ( the credit card issuer ) or - congratulating on my approval, I search... |
Bank of America Credit card advertising and marketing February 10, 2017 - I recently applied for a Bank of America travel rewards credit card since they were offering a promotion as per attached snapshot. I got approved and spoke to Bank of America support rep and to my dismay Bank of America web site is extremely misleading and specialized in wasting valuable customer time. I have been banking with BOA for last 20 years and my experience with BOA is getting poor to worst ever. A per BOA web site you get - online bonus points after you make at least $1000.00 in purchases in the first 90 days. Redeem your points toward travel purchases. As per customer support ... |
Bank of America Credit card advertising and marketing February 1, 2017 - Attempted to apply online for an - Visa Signature Card after receiving an offer through the mail for an - Visa Signature Card with a - Mileage Plan sign-up bonus. I searched online and found the same offer but with a $100.00 statement credit. I applied and was notified that I was approved. However, in the fine print, it stated that since I was actually approved with only a $2000.00 credit limit this would mean that I would receive a Platinum Plus account. NOT the card that I applied for and this card does not offer the signup bonus that prompted my application. I called their cu... |
Bank of America Credit card advertising and marketing January 3, 2017 - -/-/2017 Consumer Financial Protection Bureau / Original Complaint No. - Bank of America / Claim No. - - Inc. / Case No. - In my opinion, Bank of America and its representatives have engaged in supporting False & Misleading advertisement by - Inc. In my opinion, Bank of America has a fiduciary responsibility to protect its customers against corporations that engage in wide-spread exploitation, and under scrutiny by U.S. government agencies. It is common and readily available information that - Inc, is a corporation that is being sued by U.S. government agencies chartered wi... |
Bank of America Credit card advertising and marketing December 13, 2016 - Bank of America targeted me for an offer of - - miles upon opening a new credit card with them. I applied for and was approved, and only received - - miles. I was told I was not credit worthy. I have a credit score above -, top 1 % of income, and a perfect payment history. This is a blatant bait and switch. I was offered to apply again, with the SAME CREDIT SCORE, SAME CREDIT HISTORY, and was given no guarantee that the promise of the missing - miles would be kept. This is dishonest advertising, and disrespectful handling of a mishandled situation. They should make good on th... |
Bank of America Credit card advertising and marketing December 4, 2016 - I applied for a Bank of America - card while purchasing airfare with -. I was told that if my credit score was high enough I would be approved immediately and the benefits would apply immediately. The fact that there was a high annual fee was not noted unless you clicked on another link that I was told was there but I did not see. My credit score is around - but I was not approved for the card so I did not receive the benefits. Then weeks later I was approved and given the $75.00 fee. I complained but they refused to subtract the fee and cancel the card.... |
Bank of America Credit card advertising and marketing November 9, 2016 - I applied to obtain a - rewards - card issued by Bank of America because of the reward programs that was listed on the ad I read in my monthly - car club magazine. Here is the problem, the ad stated that if I used my - rewards - at - approved car care centers I would be awarded triple points. However, I am not earning triple points. I have filed - reports with Bank of America and have not been supplied with an answer that addresses the contradictions between what is being advertised as to what is actually being practiced.... |
Bank of America Credit card advertising and marketing October 25, 2016 - I applied for Bank of America - - Visa Signature card, which was prominently advertised as having a - mile sign-up bonus and $100.00 statement credit as incentives after $1000.00 in spend on the card. I was informed that I was approved for the card, and at no point did they mention that I had actually been approved for a different product. Fast forward to me having met the spending requirements, and I find out I had actually been approved for the - - Visa Platinum card, which only offers a - miles bonus and no statement credit. The physical appearance of the - cards ... |
Bank of America Credit card advertising and marketing October 13, 2016 - Bank of America has a section on its website where you can " check for customized offers. '' I did and based on the wording, the website made it seem as though the bank was pre-qualifying me for a credit card, and with this confidence I applied and was denied adding a hard inquiry into my credit report. The wording for the " check customized offers '' section makes it seem as if consumers searching for credit are pre-qualified for the credit cards listed because one is not able to see the credit cards until entering information such as name, social security number, date of birth etc. This is v... |
Bank of America Credit card advertising and marketing September 25, 2016 - I came into Bank of America to get my pin number changed for my debit card.I was told about a balance transfer of my other cards at another bank. I was told this, thinking it would happen in - session at that moment with the teller. Instead the teller had me click - boxes on a screen as my signature and then told me I had to wait 2 hours on - to get word from me having to call - or wait a day to see what rate of credit I would get later. If - - had told me this would not be determined and I could not get this done at that moment I would have not done this precheck or applicat... |
Bank of America Credit card advertising and marketing September 24, 2016 - I was purchasing a flight on - -. I almost completed the transaction and, at the last moment, was offered an - - credit card. This is issued through Bank of America. There was a lot of advertising material promoting the benefits of the card and there were documents of small print stating with legal significance what would happen with the card. But, there was nothing about whether use of this - - credit card would or would not waive the credit card processing fee usually charged by -. Usually, - does not charge for using a debit card, but they charge over $7.00 for... |
Bank of America Credit card advertising and marketing September 6, 2016 - Bank Of America listed an offer for the BankAmericard Cash Rewards Card. In order to entice me to apply for this card, the card benefits offered were : $0.00 annual fee ; $100.00 online cash rewards bonus offer ; 1 % cash back on every purchase, 2 % at grocery stores and now at wholesale clubs and 3 % on gas for the first $2500.00 in combined grocery/wholesale club/gas purchases each quarter Calculate rewards Cash Rewards Low Introductory APR offer Show details Cash Rewards Get a 10 % customer bonus every time you redeem into a Bank of America ( R ) checking or savings account. If you 'r... |
Bank of America Credit card advertising and marketing August 24, 2016 - I upgraded to a - Spirit Airline Credit Card back in -. I have used the card exclusively to obtain air miles. I went to use those miles - recently only to find out that the miles expired because I was n't using the card. I explained to both Bank of America and to Spirit Airlines that I have charges an average of - to - a month ( I can provide statement print outs for the last 12 months of charges in excess of - each month ) - ( I can provide the last Spirit Airline statement ). Hours on the phone waiting, waiting and waiting ... prompts and then folks who can not really hel... |
Bank of America Credit card advertising and marketing August 14, 2016 - I am an - of the -. I have been unfortunately been receiving credit card offers since graduation from Bank of America under the guise of -. I consider these mailings to be predatory in nature, but unfortunately the CARD act seems to allow them. They do require the - to post details about its financial compensation on their website, while they do have an informational page that essentially amounts to advertising, the link they provide to the disclosure simply leads to a credit card application through Bank of America, this seems to be a clear violation of the CARD act. ( - ) - we... |
Bank of America Credit card advertising and marketing July 29, 2016 - On - - 2016 I again received marketing email from Bank of America ( yes it is marketing despite what Bank of America calls it ), with the subject " Oh sn-app. Check it out. '' In my previous complaint about this to CFPB, dated -/-/2016, Bank of America responded, " we have determined that the email you are receiving regarding the mobile application is not considered solicitation. As an online banking user, Bank of America considers the use of the mobile application as part of servicing our client 's needs. '' In their response, Bank of America went on to say " In consideration of y... |
Bank of America Credit card advertising and marketing July 27, 2016 - Recently I was flying Spirit Airlines and they were advertising their Spirit Mastercard from Bank of America. The advertisement goes like this : Upon receiving the Spirit Mastercard, customers will receive - Spirit miles after first purchase, regardless of the purchase amount. According to Spirit agents, - Spirit miles is good for most - flight tickets since their trip can be booked at - miles/ticket. I wholeheartedly trusted their advertisement and submitted my application for a Spirit Mastercard although I have more than - credit cards at that time because I was incentivized b... |
Bank of America Credit card advertising and marketing June 25, 2016 - My Bank of America Travel Rewards ( Visa ) Card is advertised as having no foreign transaction fee. On - - - I made a purchase for - - and was charged - USD, which implies an exchange rate of approximately $1.00 per -. - discloses an - exchange rate on their website of - for - - -. - also discloses a - exchange rate of -. These rates are not inverses ( - - - = - ). The difference in these rates constitutes a spread - the profitable difference between the rates at which - buys and sells -. Supplement - to - - a ) ( Effe... |
Bank of America Credit card advertising and marketing June 20, 2016 - On - - 2016, I applied for a Bank Of America - Credit Card ( " BOA '' ). BOA targeted me with personalized mailings and online advertisers promising $100.00 statement credit, - miles, and a companion airfare. However, BOA approved the account at their Platinum Plus level, based on their assigned credit limit. This card came with - points and no additional benefits. Buried approximately - paragraphs into the Terms and Conditions, BOA explains the difference between the - - and -. This is anything but clear. BOA does not indicate in - location the overall benefits... |
Bank of America Credit card advertising and marketing May 23, 2016 - To whom it may concern, Today I applied for the Alaska - - card over the phone. As expected, I went through a credit approval process by which I assumed I would be given approval for the - card. Upon completion of the process, the customer care associate said I was " approved, '' though she did not state which card I was approved for. When I asked, she stated I was approved for the signature card, but needed to double check. When she double checked she stated I, instead, was approved for the - Platinum card ( which is not even listed on the website ). The credit line was automatica... |
Bank of America Credit card advertising and marketing April 20, 2016 - I received a letter addressed to me in the mail that states I was pre-selected for a low interest credit card from Bank of America, specifically a Master Card. The letter also says it is a " special offer for me. '' Because the interest rate was low I wanted to transfer a higher interest balance to this card. When I applied I was rejected for the balance transfer. ... |
Bank of America Credit card advertising and marketing April 1, 2016 - I opened a Spirit Airlines credit card ( Bank of America ) while being promised free miles. I received only a fraction of the miles promised. I was charged an annual fee and called asking them to cancel the fee since they did not deliver on their part of the contract. They refused to cancel it. ... |
Bank of America Credit card advertising and marketing March 25, 2016 - I applied for a Bank of America - - - - - on - - 2015. The terms of the application offer were - miles after first use, - miles after $12000.00 spend in the first six months. I received approval notice and the card on - - and activated it at the point. Since that point I received the six month statements, the first in - covering the range of - - - - - and the last covering the range of Novermber - - - -. My six month statement totals is $12000.00 ( excluding the annual fee that posted on - - when the card was activated ) which ... |
Bank of America Credit card advertising and marketing March 18, 2016 - The flight attendants on several of my - - flights got on the intercom and advertised that I would get a free ticket and extra miles for signing up for the - - / Bank of America credit card if I submitted my application while I was on the flight. I filled out the application and handed it to the flight attendant. The credit card I received in the mail was different than the - advertised. What they did n't tell you on the flight is that they have - classes of credit cards, and only - of them has the benefits they advertise. I got the one without the free ticket. I also neve... |
Bank of America Credit card advertising and marketing February 9, 2016 - I am complaining about a bait-and-switch credit card offer, for an - credit card offered by Bank of America. - is promoting a - Signature card, which provides for free baggage check and other worthwhile benefits. I applied for the card, on-line, and was approved. I received a credit card in the mail, but after taking a closer look, I saw that it was a Platinum Card, not a Signature card. The card did not include free bag check, or any other significant benefits. The card had a $1000.00 limit, and cost $ -. I had not applied for this card. When I called B of A, I was told that the... |
Bank of America Credit card advertising and marketing January 26, 2016 - My husband and I have reached a hardship with are income and we have gone to are creditors to reduce payment by lowering the interest rate. All of them have agreed. Except Bank of America. They have refused to lower the interest and sent me to an outside source who also will not help me.I am - years old and it has very difficult talking to the bank, they have not been helpful, they are confusing and their tactics are intimidating. And extremely disappointing since I have been a customer for over a decade. Their letters are false and deceiving, and they have strung me alonging saying they ar... |
Bank of America Credit card advertising and marketing January 6, 2016 - I took out what was called The Gold Option Loan from Bank of America in 2008. The loan was for - for a 60 month term. I paid over - for 63 months. I have paid Bank of America over $45000.00. This loan was a bait and switch. Bank of America from the start kept changing the due date, they credit two payments to one month and claimed I was late. They added another 96 months to the term of the loan because they said I took more money out, which I did not. I am not the only who is making these claims. There are so many people that have the exact same story. Bank of America has since filed s... |
Bank of America Credit card advertising and marketing January 4, 2016 - When filling out information to purchase plane tickets online, an offer for an - - Visa Signature Credit Card was made available to me. I signed up for the card and was approved immediately and then the card was used to pay for the plane tickets as intended. When the card finally arrived a couple weeks later and the bonuses that I expected to see were different than what was offered to me when signing up for the card, I became suspicious. I received a different card than the one promoted to me without anything in the terms and conditions saying that they can do that and without any promp... |
Bank of America Credit card advertising and marketing December 21, 2015 - I opened a credit card with Bank of America this summer that offered a $100.00 bonus if you made $500.00 in purchases within the first 90 days of opening. They are now saying that I do not qualify because the purchases were not made until after 90 days. The problem is that I did not receive and activate card until - -, 2015 and by - -, 2015 the $500.00 requirement was met. However, they are saying the card was opened earlier ( ie they approved account in - even though I did not receive and activate card until several weeks later ). I think this is a bogus promotion and the... |
Bank of America Credit card advertising and marketing October 14, 2015 - I am a credit card customer of Bank of America ( BoA ). In -/-/-, BoA sent me a letter with a promotional offer on balance transfers and a sheet of Access Checks. '' The promotion was described as a 0.0 % APR on balance transfers through a certain date. At the end of the promotional period, the APR would change to my regular APR of 15.99 %. I used one of the Access Checks '' to pay off the balance of a credit card with - - -. When I have done balance transfers in the past, similar Access Checks '' have been provided for the purpose of completing the balance transfer. I expecte... |
Bank of America Credit card advertising and marketing October 12, 2015 - i tried to open a complaint or dispute a charge on my credit card and received no help from my credit card.i was litterly scammed out of - from a company that called itself -.the services they promised were never provided and that is why i turned to my bank for help.i thought elderly people were supposed to be protected from fraud. ... |
Bank of America Credit card advertising and marketing October 5, 2015 - Took advantage of an interest free offer and the bank charged interest even though I paid off the monthly charges on time. ... |
Bank of America Credit card advertising and marketing October 2, 2015 - Bank of America provided a pre selected offer then declined the pre selected offer despite having an adequate income etc. The preselection offer was made using a soft pull on my credit minutes prior to the decline and therefore is illogical. ... |
Bank of America Credit card advertising and marketing October 1, 2015 - I have opted out of credit card applications being sent to me in the mail but certain outfits ignore or do n't use the service and send me applications anyway. The latest is Bank Of America, which is a low life outfit from previous experience of them - my son! I would n't give this outfit the - but they insist on sending credit applications. Is there a magic number or email address that I can send a correspondence to express my never wanting a thing to do with them? Please let me know if there is any recourse available to the FTC sanctioning this outfit with a fine or other penalties? ... |
Bank of America Credit card advertising and marketing September 16, 2015 - Bank of America did not credit me - mile promotion for opening Alaska - - card ... |
Bank of America Credit card advertising and marketing September 10, 2015 - I have a credit card with Bank of America more than - years ; never late payment or any problem. I was offer the check I can cash and just paid a fee and 0 % interest for a year. I call and make sure just a fee once and nothing else. So I used it and only one month later they send me a amended term I have to paid $12.00 a month for protection fee that I do n't default the payment. I was never default or late payment why should I have to paid a protection fee. They said if I not accepting to paid a monthly fee than they have to close the account. I was totally deceived by Bank of America o... |
Bank of America Credit card advertising and marketing August 25, 2015 - False advertisement, deceiving and unfair business practices demonstrated by Bank of America. I intended to use balance transfer checks that I have been receiving as as special offer '' from Bank of America. In order to use the transfer checks and transfer higher paying interest to a new lower interest credit I made a large payment to the BofA account ( - ). That would allow enough limit in the credit for the transfer and to have a lower credit interest overall. Just after the payment was made, aprox. - days later, I receive a letter indicating that my credit line was cut by more than 5... |
Bank of America Credit card advertising and marketing July 7, 2015 - I received a very tricky and dishonest offer in the mail from Bank of America. It offers 0 % interest until 2016 but after really looking into this offer it is trying to trick people who pay off their balances each month ( like me ), because it makes all new purchases subject to interest charges. It is so bad that Bank of America is going this route .... I have been a card holder for years and have a fico score of -, and if i almost got tricked, I ca n't imagine what it would do the the average consumer. This should be illegal and Bank of America should get in trouble for this. ... |
Bank of America Credit card advertising and marketing April 6, 2015 - I have a Bank of America - - Credit card ... .they had a 5 % cash back promotion which I registered for for purchases made thru - -, 2014. The ad said 5 % cash back on purchases made at qualifying book, toy, electronics, sporting goods and department stores. I made a purchase at - - - -a dep't store in -/-/2014. I have not received the rebate ... I called the bank 's credit card 's phone # and the agent told me that the reason was that - - - is n't on their qualifying list ... it is considered a high-end '' retailer unlike stores like - - or - -. I ... |