Bank of America Credit Card Complaint

Advertising and marketing

Bank of America Credit card department,

Advertising and marketing Illinois

I applied for Bank of America - - Visa Signature card, which was prominently advertised as having a - mile sign-up bonus and $100.00 statement credit as incentives after $1000.00 in spend on the card. I was informed that I was approved for the card, and at no point did they mention that I had actually been approved for a different product. Fast forward to me having met the spending requirements, and I find out I had actually been approved for the - - Visa Platinum card, which only offers a - miles bonus and no statement credit. The physical appearance of the - cards are nearly identical ( the only difference being a small word " signature '' or " platinum '' in the bottom-right corner ). The only mention that you might be considered for alternative products is buried deep in the fine print of the application ( I had to go find it after the fact ), and there is no way to opt out of consideration for the alternative product. I have never seen any similar process with any other major card issuer ( and I have had cards from -, -, and - - ). This feels like a deliberate bait-and-switch, and many other feel similarly, from reading online.

Bank of America customer in Illinois
Oct 25, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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