KeyBank NA Making/Receiving Payments, Sending Money Complaints

Review and analysis of over 31 complaints against KeyBank NA

KeyBank NA consumers have reported over 31 official complaints related to Making/receiving payments, sending money. Out of the 31 consumer complaints against KeyBank NA, 29% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.

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New Making/Receiving Payments, Sending Money Consumer Complaints


KeyBank NA Bank account or service making/receiving payments, sending money

April 22, 2015 - I bank with Key Bank, and have for many years, having - accounts with them. In -, 2014, I began to pay the wrong amount on my line of credit - $1200.00 vs. the correct amount of $1300.00. This went on through - - - months. My error. However, Key did not notify me of this uncharacteristic behavior, instead issuing me late fees, while not notifying me of that, either. I made timely, if erroneous, payments - only -, actually, in an - month period, while never being called by Key. - the late fees and the accrual of the amount owed ( $400.00 total ) led Key to submit t...

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KeyBank NA Bank account or service making/receiving payments, sending money

April 9, 2015 - A check for an amount greater than $4000.00, dated -/-/15 was endorsed, presented, and accepted by a bank for deposit on -/-/15. I do not believe this to be proper procedure for a check to be accepted before the date written on the check. What can be done to ensure that this does not occur in the future? ...

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