KeyBank NA Billing Disputes Complaints

Review and analysis of over 14 complaints against KeyBank NA

KeyBank NA consumers have reported over 14 official complaints related to Billing disputes. Out of the 14 consumer complaints against KeyBank NA, 29% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 100% were processed in a timely manner. 50% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.

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New Billing Disputes Consumer Complaints


KeyBank NA Credit card billing disputes

August 16, 2016 - KeyBank is charging a $51.00 interest charge on purchases despite the balance being paid in full prior to the monthly due date. Their printed statement states, " Paying Interest : ... We will not charge you interest on Purchases if you pay your entire balanace by the Due Date each month. '' The monthly statement from -/-/16 to -/-/16 includes a previous balance of $7200.00 along with payments and other credits of $7200.00. When customer service was called, the representative indicated that they would not refund interest charges and indicated that interest in incurred daily. W...

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