Review and analysis of over 31 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 31 official complaints related to Billing disputes. Out of the 31 consumer complaints against SunTrust Bank, 3% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 19% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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SunTrust Bank Credit card billing disputes November 19, 2015 - I disputed a charge of $140.00 on my SunTrust Credit Card. I completed the paperwork sent to me by the SunTrust Fraud Assistance Unit, which included a detailed explanation of why I was disputing the charge, and supporting attachments. I mailed and faxed the documentation to SunTrust - ( - ) times, but kept getting the same letter saying that I needed to provide an explanation of why I was disputing the charge. I called SunTrust Fraud Assistance - times and each time I was told that they received my paperwork and they did not know why I was sent the last letter. On - -, 2015, ... |
SunTrust Bank Credit card billing disputes July 5, 2015 - - I recieved a phone call from an - speaking person claiming to be from - telling me that they have been alerted that my computer was corrupted. They told me that the - anti-virus software that came with my computer was not strong enough to correct the problem and they got me to purchase another software for $250.00 which I put on my SunTrust credit card. They gave me an - number to call if I had a problem. When I called that number it did not go to -, it went to another company. I then called - directly and told them what happened. They told me I had been scammed and th... |
SunTrust Bank Credit card billing disputes April 30, 2015 - Several weeks ago I received confirmation that a dispute that I had with SunTrust Bank had been resolved in my favor and a credit would be issued to me at my SunTrust Bank Account. Today I opened up a piece of mail from SunTrust Fraud Managment Services suggesting that the dispute has not yet been resolved in my favor and requesting that I fill out a form pursuant to this earlier dispute which I was told had been resolved in my favor. Now I need clarification : Has the dispute already been resolved in my favor and is this form merely the result of one part of the bank not knowing what the oth... |