SunTrust Bank Credit Card Complaint

SunTrust Bank Credit card department,

Billing disputes Virginia

I disputed a charge of $140.00 on my SunTrust Credit Card. I completed the paperwork sent to me by the SunTrust Fraud Assistance Unit, which included a detailed explanation of why I was disputing the charge, and supporting attachments. I mailed and faxed the documentation to SunTrust - ( - ) times, but kept getting the same letter saying that I needed to provide an explanation of why I was disputing the charge. I called SunTrust Fraud Assistance - times and each time I was told that they received my paperwork and they did not know why I was sent the last letter. On - -, 2015, SunTrust Fraud sent me another letter stating that they had closed my case because I had not responded to their letters. I called again and told them that I had mailed and faxed the information to them - ( - ) times and followed up with phone calls. Each time I called I was told that the paperwork had been received. On - -, I called again to protest the closing of my case and demanded that they reopen it. SunTrust Fraud Assistance has not taken the time to read and/or investigate my dispute. They summarily closed my account. I have right to dispute a charge on my credit card account which I did not request, authorize or agree to.