Review and analysis of over 2 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 2 official complaints related to Customer service / Customer relations. Out of the 2 consumer complaints against SunTrust Banks, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
SunTrust Banks, Inc. Credit card customer service / customer relations January 31, 2017 - My account was declined when trying to use the - website for a purchase around $400.00. I called SunTrust and was told that nothing was wrong. I called - and they said they could n't see the issue with my card, so I called SunTrust back. SunTrust claims it was an issue with their fraud department having the wrong zip on file. I attempted the transaction again and it failed. I was told by SunTrust that there was a high level of fraud with -, so I needed to go to the branch. I attempted the transaction again in the morning twice and had problems, so I went into the branch. The woman a... |
SunTrust Banks, Inc. Credit card customer service / customer relations June 22, 2016 - In - 2016 I made an over payment of $25.00 on my Corporate credit card. Sense then ( -/-/- ) I retired and surrendered my card and the account was closed. On - -, -, - -, - - & - -. I called SunStrust requesting a refund, each time I confirmed my mailing address and was told the check would be sent. Twice I was told the request was sent to the wrong dept. or the check was mailed to the wrong address. The last time I was told the check was mail on - - and I would received it within 10 working days. I do n't want call them any more 5 time should have be... |