SunTrust Banks, Inc. Credit Card Complaint

Customer service / Customer relations

SunTrust Banks, Inc. Credit card department,

Customer service / Customer relations Georgia

In - 2016 I made an over payment of $25.00 on my Corporate credit card. Sense then ( -/-/- ) I retired and surrendered my card and the account was closed. On - -, -, - -, - - & - -. I called SunStrust requesting a refund, each time I confirmed my mailing address and was told the check would be sent. Twice I was told the request was sent to the wrong dept. or the check was mailed to the wrong address. The last time I was told the check was mail on - - and I would received it within 10 working days. I do n't want call them any more 5 time should have been enough.

SunTrust Banks, Inc. customer in Georgia
Jun 22, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints6/20161/201700.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Customer service / Customer relations100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.7%63.6%18.4%11.4%2.1%3.4%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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