Review and analysis of over 48 Fha Mortgage complaints against LoanDepot
LoanDepot consumers have reported over 48 official complaints related to FHA mortgage. Out of the 48 consumer complaints against LoanDepot, 25% were disputed by the consumer (i.e. the consumer was not happy with how LoanDepot responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against LoanDepot resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
LoanDepot Mortgage application, originator, mortgage broker April 5, 2017 - I had - hard inquiries from imortgage company ( - ) on my credit report on -/-/2017 and -/-/2017 making it - times in 8 days. I called both - and - who reported this inquiry and I was advised to ask for a letter of deletion from the loan company to take it off my credit report. My loan officer denied making the inquiry on the -/-/2017 and has refused to give me a letter of deletion for the hard inquiry on my report.... |
LoanDepot Mortgage loan servicing, payments, escrow account March 19, 2017 - We closed our home on or about -/-/-. The development was financed by imortgage. At the time of purchase we were made aware by both the builder and imortgage that the development was subject to a special tax by the local school district and since both the mortgage company and the builder had closed several houses previously, the special tax rate would be included in the our mortgage. We signed off on a declaration acknowledging the special tax. This process started sometime in -/-/- at which we signed our first packet containing the good faith estimate, which was to include the speci... |
LoanDepot Mortgage credit decision / underwriting January 11, 2017 - Hi this is - - - started to look to refinance our house back in - and found loan Depot online our current mortgage is through - come the end of - we were finally ready to start signing papers and finalizing this new current mortgage with loan Depot my loan officer - told me not to make my - payment with - because things will be finalized in - on - - we signed all the documents with a notarizer and the mortgage was supposed to send me my cash to close on - - I guess they said they were waiting on a credit card that I paid off to come through and did n't... |
LoanDepot Mortgage loan servicing, payments, escrow account January 6, 2017 - I notified my mortgage lender that the State of - was going to pay taxes because I am - back in -/-/- in writing per RESPA rules regarding correspondence and the lender did not answer with in - days. I asked the lender to answer and to remove the taxes from my payment this request was made threw correspondence and over - phone calls, including - of - approval letter - that were sent to the mortgage company telling them the mortgage taxes would be paid for -/-/- and -/-/-. I asked that the impound account be removed and it was denied with no letter they told ... |
LoanDepot Mortgage settlement process and costs November 16, 2016 - on -/-/2014 i bought a house with the agreement that my interest rate would be 3.25 % I have documents that have this interest rate on them. The other day I was going through my paperwork on the house and noticed they had changed the interest rate without telling me it was changed in one day to 4 %. i closed on the -/-/2014 with an interest rate of 3.25 % and on the -/-/- they raised it to 4 % were they legally able to change that on me when I closed in time for the lower of the two. I did not catch that when I signed the docs.... |
LoanDepot Mortgage settlement process and costs November 1, 2016 - I was pushed into taking a higher interest 'premium mortgage ' because my lender said that was the only loan I could qualify for with my debt to income ratio despite having been approved at a higher amount previously under lower rate regular FHA loan for a different property. After the sale of my home my lender said in order to get the loan to go through I had to allow title to take possession of the proceeds of my home to payoff the agreed to amounts in order to meet the required debt to income ratios, I agreed and wired them the money. Prior to close - requested statements of all of my de... |
LoanDepot Mortgage application, originator, mortgage broker September 26, 2016 - I submitted a request for an FHA case number transfer from Loan Depot over to - -. Loan Depot then told - - that I did not want to move forward which was a lie and I feel that this company thinks they are to big to be wrong. I am just trying to refinance my home with - and Loan Depot is not allowing this to happen after a number of requests.... |
LoanDepot Mortgage loan servicing, payments, escrow account September 10, 2016 - I am writing in regards to my mortgage company ( Loan Depot ) failing to pay my taxes for my property and a tax lien was placed on all - of my credit reports due to their negligence. I escrow my taxes per requirement of my mortgage and Loan Depot in return is required to pay my taxes for me. I only knew of my taxes not being paid because I tried to take additional credit out for a credit card and was denied due to a tax lien being placed on my credit report. I have contacted the loan depot a number of times ( via : phone and email ). They have not helped me what so ever. I have tried disput... |
LoanDepot Mortgage application, originator, mortgage broker July 15, 2016 - My wide & I have been looking for a house on - for a few months & the site suggested we talk to a loan office to get pre-qualified. We submitted our information and soon enough - - - from IMortgage called us to discuss the process. We gave him all the necessary information and within a few days we had a pre-qualification letter for $300000.00 and we started to talk to a real estate agent. We found the house & started the process of getting the mortgage. The numbers from IMortgage were good & we believed the house was affordable. We paid the Due Diligence money ( $1500.00 ), th... |
LoanDepot Mortgage application, originator, mortgage broker June 16, 2016 - This is the second email message I have received : Rate Information for - - - - - -- via - - - ( 3 days ago ) to me Hi -, New rate information has been posted. Please use the link issued below to obtain our new rate and contact us with any other questions. Check our new rate in Texas. Sincerely, - FHA Rate Guide FHA Rate Guide - - - - - # -, - NY, - This message is not affiliated with - -. To stop receiving our emails please unsubscribe. I contacted - - - my mortgage lender and they stated this is a fraudule... |
LoanDepot Mortgage loan servicing, payments, escrow account April 20, 2016 - I purchased a new home in -. Everything as far as the escrow account goes was handled by the lender Imortgage. Well I noticed my payments had changed in - so I called and asked to make sure everything was fine. I was assured that yes, everything was fine and that the payments dropped a little because the taxes went down. She informed me that this can happen with new homes since they often put more in escrow to cushion any tax increases. They then sent me a - dollar check saying that I had paid too much into escrow. That was in - -. Fast forward to - -, I check my bill to p... |
LoanDepot Mortgage application, originator, mortgage broker April 19, 2016 - The lender iMortgage provided false information on my FHA loan ( 5 year ARM ) which was closed last - -. I was told that I would get the balance of the upfront PMI refunded when I do a refi. The upfront PMI was $7600.00 for 3 years and I would get the remaining balance refunded depending on when the refi is done. That did not happen. I was in the process of applying for the refi with a different lender in - this year ( - ) when I decided to check again with iMortgage and they confirmed that I would get the refund. I also asked them if i had to refi into another FHA loan in orde... |
LoanDepot Mortgage loan servicing, payments, escrow account April 11, 2016 - I refinanced with LoanDepot with an FHA Streamline loan a little over 2 years ago -/-/- with an original loan amount of -. The interest rate was to be 5.00 % with a monthy PMI payment of around $55.00 a month bringing my monthly payment, including all escrow, to $900.00 a month. I received my first statement for -/-/-, and my monthly payment was higher at $930.00 than the $900.00 I originally agreed to. I called LoanDepot about the situation and after further studying of the account they realized that mistakes had been made by the mortgage broker. I do n't have a full unde... |
LoanDepot Mortgage loan servicing, payments, escrow account March 29, 2016 - Following a refinance in - -, my Loan Servicer did not pay my - Real Estate Taxes from my escrow account in -, the customary time that taxes are paid from escrow. I had an amount listed in the Servicer 's website that provided me with an amount paid in -. On - -, -, The Real Estate taxing authority sent a delinquent tax statement to my home. I researched the Real Estate Tax paid with the taxing authority and discovered that the Real Estate Tax listed on the website was paid in - ( a prior Lender paid the - taxes from escrow ). I have been in contact with the curre... |
LoanDepot Mortgage application, originator, mortgage broker March 3, 2016 - I applied for a mortgage refinance and Loan Depot pulled my credit three times : On - -, 2015, - -, 2015 and - -, 2015. This has resulted in a major drop in my credit score. What can be done about this? I purchased a car and they pulled my credit two times! Unbelievable what impact this had and will cost me in additional interest now that I am trying to purchase another home! ... |
LoanDepot Mortgage loan servicing, payments, escrow account February 20, 2016 - My mortgage company, LoanDepot sent me notice that my taxes were increasing $110.00 per year but my monthly payment would increase $70.00 per month. I 've made several attempts to correct the matter via email and phone. Today, I called and the was placed on-hold to speak to a supervisor but no one has picked up the phone for over 45 minutes. I feel like LoanDepot is intentionally giving me the run around to discourage me from having the matter corrected as a similar tactic was used used previously when they asked that I allow them to analyze the matter and then they would call me back. ... |
LoanDepot Mortgage loan servicing, payments, escrow account January 6, 2016 - Loan # - LoanDepot issued an Escrow Surplus refund check in the amount of $6700.00 on - - 2015. To this date i have not received the check. I have emailed, and called customer service several times to get another check sent out ( with a tracking number ) ... |
LoanDepot Mortgage loan servicing, payments, escrow account December 4, 2015 - I paid my loan in full in -/-/- with loan depot.I have not recieved my ecrow balance back and I noticed today that they took out for my pmi imsurance when I no longer have a loan with them.. ... |
LoanDepot Mortgage credit decision / underwriting November 18, 2015 - I made my mortgage payment over the phone with automated system and authorize them to charge withdrawal from my bank $1700.00 for the month of - but when i checked my bank statement they had withdrawal more than the amount i authorized which was $1700.00. By them doing this it put me on overdrawn on my account which i was then charge a $30.00 courtesy fee. I called they said they were going to refund me the amount and i would get a call from someone to verify this but i never received a call. I called them today again and they say they no where in my account does it say i 'm getting r... |
LoanDepot Mortgage application, originator, mortgage broker November 17, 2015 - I applied for a loan with Imortgage Loan Officer -, I meet with - on -/-/-. On -/-/- I was closing at -. However I never heard anything from anyone. Here is a brief of the incident that happen on -/-/-. I sent - an email due to he would not answer my calls or texts. Per our conversation that we just ended about 1hr 45min ago. You sent me a text asking me the lady I talk to at the branch and to have her contacted you. After I have been to that - 2x today both times I ask you over 5x did you want to talk to the people at the bank so you can hear what they said me re... |
LoanDepot Mortgage credit decision / underwriting September 23, 2015 - I applied for a home refinance loan at loandepot and after 5 months of having received conditional approvals, good appraisals and meeting FHA requirements my application has been denied because of the underwriters demand for a structural engineer report for my garage. ... |
LoanDepot Mortgage loan servicing, payments, escrow account September 9, 2015 - I just received a call today, -, from someone claiming to be from -, when spefically asked if with government -, the gentleman said yes. The agent proceeded to tell me as part of - his job was to let people know they are entitled to savings due to the type of loan that I had.I was told I did n't need to agree to anything at the moment and just to hear the cost savings. The agent proceeded to connect me to a 'Specialist ' while he remained on the line. I heard a recording say Loan Depot before the 'specialist ' got on the line and asked the agent who was Loan Depot as he said - -... |
LoanDepot Mortgage loan servicing, payments, escrow account July 8, 2015 - I sold my house in -, IL on -/-/15 and the loan was paid off in full to LoanDepot as of -/-/15. Unfortunately, the payoff letter was requested on -/-/15 ; however, the property tax payment of $4400.00 was taken from my escrow account on -/-/15 ( 4 weeks before due date of -/-/15 ). I contacted Loan Depot to inquire about this on -/-/15 and was informed that the property tax payment was being held - for - weeks by before being paid to the - - Tax Assessor 's office prior to the due date at the end of the month. I requested that this payment b... |
LoanDepot Mortgage credit decision / underwriting June 18, 2015 - I applied for loan to purchase a home from a mortgage company calls : -. I submitted all the documents and information that they requested from me and my wife to apply for this loan. All the info. and docs. submitted to them by us were 100 % true and accurate. They approved me for a loan and provided me with the pre-approval letter, and they told me go a head and shop for a home. I hired a realtor and we found a house that we liked it and fit our budget. We met the realtor in the dream home to sing the papers and give him the certify check for the title meanwhile, my - children planning ... |
LoanDepot Mortgage application, originator, mortgage broker June 16, 2015 - I am very happen with the statis of a refinance on my FHA loan throughLoan Depot, applied - -/-/- and in - told my wife 's - hadexpired and needed to renew it! I had my original loan in -/-/- and cardwas already expired -/-/- I was told by my rep, I did not have to makemortgage payment until -, it was adjusted in new loan! ( this was onhis cell ) not recorded ). - - card was renewed and told it was inprocessing and then on - -, I was told can not get loan, due tomissed payments! Contacted FHA and no help! I feel I should not beblamed in this case and loan... |
LoanDepot Mortgage application, originator, mortgage broker June 8, 2015 - I applied for a loan to have a house built in - 2015, i went threw the whole process and did everything i was suppose to do as far as what was needed from me and what i needed to have at closing. I gave lender all my information that was passed on to the processor and the underwriter. I was notified that my loan was approved but the processor sent me special conditions that i needed to do before i close. i provided everything that was asked of me on the special condition report, but when it was time for me to close, i was informed i was unable to because they could not use my sons - -... |
LoanDepot Mortgage credit decision / underwriting May 29, 2015 - Last year my husband and I bought a house. The loan was done through -. When did applied for the FHA loan we were told by the loan officer - -, that we qualified for a Mortgage Credit Certificate based on being a first time home buyer, credit income and income requirements. A year later as we are doing our taxes we realized we never received the MCC certificate. Later after investigation we find out the loan officer never processed the MCC application with the loan. Therefore, now every year we file we can not claim that tax credit which is 20 % of your annual mortgage interest will b... |
LoanDepot Mortgage settlement process and costs April 22, 2015 - This is a detailed Email from my Realtor : to the COE of - - - -, - -, FL - '' We have sent everything ( - ) need to process the loan for - - -, - at least two weeks ago and we still do n't have a closing package at the Title company for the HUD and closing. This is a Fannie Mae loan and I have been telling everyone all along and especially over the last two weeks that we MUST HAVE THE FILE TO TITLE 48 HOURS BEFORE CLOSING. The file was complete Thursday, - - with corrections on name and ready for underwriter. I expected to see it arrive at the Title c... |