LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

I purchased a new home in -. Everything as far as the escrow account goes was handled by the lender Imortgage. Well I noticed my payments had changed in - so I called and asked to make sure everything was fine. I was assured that yes, everything was fine and that the payments dropped a little because the taxes went down. She informed me that this can happen with new homes since they often put more in escrow to cushion any tax increases. They then sent me a - dollar check saying that I had paid too much into escrow. That was in - -. Fast forward to - -, I check my bill to pay online, and it says I own $4000.00!!! I call and - in customer service told me that the taxes last year were not paid, and that I was paying back the advance they paid. I told her there was no way I could afford this and why did this happened in the first place! Is n't someones job to make sure the escrow is correct! I had called last year to confirm even! I am a new home owner so all of this tax and escrow stuff is pretty foreign to me, so I naively agreed with the rep last year that everything was okay. So now I am here with a - dollar increase to my mortgage payment and that 's the best they can do as the " investigate '' and rerun the analysis.