LoanDepot Mortgage Complaint

FHA mortgage Settlement process and costs

LoanDepot Mortgage department,

FHA mortgage Settlement process and costs Florida

This is a detailed Email from my Realtor : to the COE of - - - -, - -, FL - '' We have sent everything ( - ) need to process the loan for - - -, - at least two weeks ago and we still do n't have a closing package at the Title company for the HUD and closing. This is a Fannie Mae loan and I have been telling everyone all along and especially over the last two weeks that we MUST HAVE THE FILE TO TITLE 48 HOURS BEFORE CLOSING. The file was complete Thursday, - - with corrections on name and ready for underwriter. I expected to see it arrive at the Title company and have a HUD done on Friday only to be informed by your local representative, - -, that nothing had been done yet but should be done by early week. I requested the file to be complete and sent to title on Monday so we could close on Wednesday. Your employee - - stated that


WE have 2 hours to meet the deadline - see email from - - at - -. If it is not there by - EST, we will not make the closing. My buyer has given extra time in planning his life ( we have moved the closing from -/-/15 to -/-/15 to -/-/15 ) but we have maxed out his time. He will be without a home - if this does n't close on time ''. No one took the time to explain to me why we could n't close on each of the previous times listed. This has been a great waste of time and money for me. Now as of the - of - I will not have a place to call my own due to the fact that I picked - as a lender for my - loan. Overall this has been a awful experience. I am disappointed, angry and very unhappy. For more than a month, this has been happening. Thankfully, I have detailed email threads for proof and investigation by attorney. Hope this helps someone. Thanks -.

LoanDepot customer in Florida
Apr 22, 2015

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

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