Review and analysis of over 37 Vehicle Loan complaints against Mercedes-Benz Financial Services
Mercedes-Benz Financial Services consumers have reported over 37 official complaints related to Vehicle loan. Out of the 37 consumer complaints against Mercedes-Benz Financial Services, 30% were disputed by the consumer (i.e. the consumer was not happy with how Mercedes-Benz Financial Services responded to their complaint) and 89% were processed in a timely manner. 3% of consumer complaints against Mercedes-Benz Financial Services resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Mercedes-Benz Financial Services Consumer Loan managing the loan or lease June 7, 2016 - I have been dealing with this problem since - -, 2016 and 7 phone calls to correct to no avail. I made 3 principle only payments to my car loan from Mercedes Benz Financial Services They acknowledge they have received the payments but will not deduct them from my balance. These payments of -/-/16 $1000.00. -/-/16 $5000.00 -/-/16 $3800.00 are not reflected on my statement. Beside my - principle only payment was $1200.00. After calling in 5 times I went down to Mercedes of portland and talked for 1 1/2 hr with their financial manager. She said she has no reco... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease May 24, 2016 - I have an auto loan with Mercedes Benz Financial Services ( MBFS ). We overpay a little every month, and for a year and a half the overpayment has been applied to the principal. Starting in -/-/-, none of our payments has been applied to either the principal or the interest. Instead it has been put into an overpayment account without notifying us ( because of overpayment next payment is not due until -/-/- ). When I called them they told me that was their policy but could not answer why they changed it without notifying us. They could also not explain why I would be sending the payme... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease May 12, 2016 - Mercedes Benz Financial Services services our loan for our Mercedes car. On or around - -, 2016 they upgraded their payment system and the system was down for several days. I made a payment on -/-/16 at mbfs.com. I checked the payment history and it shows $0.00 principal, $0.00 interest, and the amount I paid as " over paid '' for the past THREE MONTHS!! It does not even show the total remainder owed anymore. This is not acceptable for a lender, thus I am filing this complaint.... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease May 11, 2016 - Mercedes Benz Financial was notified on or about - - that two payments ( payment was made -/-/- ) were taken out of our account. My wife called and asked to return the extra payment that was taken out and they informed us it would take up to 10 days. On day 10 there was no money in the account so we called again. They stated that nothing had been requested and now it will take 48 hours. After waiting that 48 hours, still nothing. We then called again, and again the message was it will be in our account in 48 hours. This is after giving them the confirmation number from our bank. Aga... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease February 11, 2016 - Mercedes Benz Financial has incorrectly reported the details of an old account with them. They have done this after being advised of this multiple times and being queried by all - credit bureaus at least 10 times since -. This account is an old account : it first went past due in - or - of -. The account was never brought current and the vehicle was repossessed in - - -. Mercedes reports this as follows to - as verified by all - bureaus. - - 30 days - - 120 days - - 90 days - Repossession - 30 days These numbers are clearly wrong and re... |
Mercedes-Benz Financial Services Consumer loan taking out the loan or lease September 30, 2015 - We made an additional principal payment of $5000.00 earlier this year to Mercedes Benz Financial Services. This was made beyond our monthly payment - which is set up as a monthly autopay. MBFS improperly processed this $5000.00 payment as an advance payment. Furthermore, they turned off our autopay. We never authorized them to turn off our autopay, and we made our principal payment in good faith as just that. We had not noticed that they turned off the autopay, but when we did, we asked them to make the necessary adjustment in a manner that would not impair us, and in a way that the intere... |
Mercedes-Benz Financial Services Consumer loan taking out the loan or lease June 18, 2015 - During my duties as a Vice President of -, -, a construction company on - -, - of my duties was to perform company vehicles purchase. I quit to my duties on -, - on -, 2014 and leave to work for another company on the state of Florida. In many occasions I requested to Mercedes Benz Financial to release my name from that account due to those purchase were perform as a company representation. Even the name on the account is the corporation but they keep saying that I will be responsible even if I transfer the account to another person on the corporation or that I can sell... |
Mercedes-Benz Financial Services Consumer loan taking out the loan or lease June 10, 2015 - - Vehicle Purchased from - - - - - - - Not detailed & Required Accessories not issued. Console needs repair.Note- Vehicle States Intermittently Vehicle Not in Park, Vehicle May Rollaway '' - Vehicle was taken to Mercedes Benz - for Detail Service and Given Required Accessories. Refund Check was still not available as previously stated by - -. - Given Mercedes Benz Financial Contact Information-/-/2015- Vehicle taken to Mercedes Benz - - Indicator Light on for Tire Service - Sent text to - -, - It 's -. I will be in town this week. ... |