Mercedes-Benz Financial Services Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Mercedes-Benz Financial Services Consumer Loan department,

Vehicle loan Managing the loan or lease Texas

Mercedes Benz Financial has incorrectly reported the details of an old account with them. They have done this after being advised of this multiple times and being queried by all - credit bureaus at least 10 times since -. This account is an old account : it first went past due in - or - of -. The account was never brought current and the vehicle was repossessed in - - -. Mercedes reports this as follows to - as verified by all - bureaus. - - 30 days - - 120 days - - 90 days - Repossession - 30 days These numbers are clearly wrong and repeated efforts to correct result in MBF continueing to report incorrectly They also report it as a Charge Off but show a balance past due of - which is not permitted MBF has structured their reporting, I believe deliberately, to ensure that this account is not deleted from reporting by all - credit bureaus in the correct time frame and kept on my record

Mercedes-Benz Financial Services customer in Texas
Feb 11, 2016

* Source: CFPB Complaint Database

Mercedes-Benz Financial Services response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Mercedes-Benz Financial ServicesComplaint HistoryComplaints3/20128/201210/20121/20133/20135/20138/20131/20142/20143/20147/20148/20149/201410/201412/20141/20153/20155/20156/20157/20158/20159/20151/20162/20163/20164/20165/20166/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Mercedes-Benz Financial ServicesManaging the loan or lease4.5%93.2%2.3%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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