Mercedes-Benz Financial Services consumers have reported over 92 official complaints. Out of the 92 consumer complaints against Mercedes-Benz Financial Services, 27% were disputed by the consumer (i.e. the consumer was not happy with how Mercedes-Benz Financial Services responded to their complaint) and 90% were processed in a timely manner. 3% of consumer complaints against Mercedes-Benz Financial Services resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Stop CallsMercedes-Benz Financial Services Consumer Loan managing the loan or lease June 7, 2016 - I have been dealing with this problem since - -, 2016 and 7 phone calls to correct to no avail. I made 3 principle only payments to my car loan from Mercedes Benz Financial Services They acknowledge they have received the payments but will not deduct them from my balance. These payments of -/-/16 $1000.00. -/-/16 $5000.00 -/-/16 $3800.00 are not reflected on my statement. Beside my - principle only payment was $1200.00. After calling in 5 times I went down to Mercedes of portland and talked for 1 1/2 hr with their financial manager. She said she has no reco... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease May 24, 2016 - I have an auto loan with Mercedes Benz Financial Services ( MBFS ). We overpay a little every month, and for a year and a half the overpayment has been applied to the principal. Starting in -/-/-, none of our payments has been applied to either the principal or the interest. Instead it has been put into an overpayment account without notifying us ( because of overpayment next payment is not due until -/-/- ). When I called them they told me that was their policy but could not answer why they changed it without notifying us. They could also not explain why I would be sending the payme... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease May 12, 2016 - Mercedes Benz Financial Services services our loan for our Mercedes car. On or around - -, 2016 they upgraded their payment system and the system was down for several days. I made a payment on -/-/16 at mbfs.com. I checked the payment history and it shows $0.00 principal, $0.00 interest, and the amount I paid as " over paid '' for the past THREE MONTHS!! It does not even show the total remainder owed anymore. This is not acceptable for a lender, thus I am filing this complaint.... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease May 11, 2016 - Mercedes Benz Financial was notified on or about - - that two payments ( payment was made -/-/- ) were taken out of our account. My wife called and asked to return the extra payment that was taken out and they informed us it would take up to 10 days. On day 10 there was no money in the account so we called again. They stated that nothing had been requested and now it will take 48 hours. After waiting that 48 hours, still nothing. We then called again, and again the message was it will be in our account in 48 hours. This is after giving them the confirmation number from our bank. Aga... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease May 3, 2016 - i have been leasing a mercedes since -/-/2015. I make timely payments withcertified checks and the company keeps reporting me as late and I have sent them proof of payment and they never use it they always state it is returned. Very harassing and poor accuounting skills. ... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease April 16, 2016 - Mercedes leased a car to me and they refuse to credit me with - $600.00 payment made to them through bill pay -. I have send proof and more proof on six different occassions they refuse and are hurting my credit by reporting me 90 days late. ... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease March 8, 2016 - On -/-/16 I leased a new vehicle. The dealer is - miles from my house so I quickly signed so that I would not get hung up in traffic. The numbers were negotiated before I arrived so I considered it to be pretty straight forward. I have been away from home so I contacted Mercedes Benz Financial Services to get my account info for upcoming payment ... I asked to be emailed a copy of the contract. When I received the email is when I saw the error in the Consumer Lending Act Disclosure box. I called MBFS again to question this. I actually had to get rude with the rep to get him to finall... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease February 17, 2016 - I leased a Mercedes-Benz C300 vehicle from Mercedes-Benz of -, -, in - -. At the same time, I returned my prior leased Mercedes-Benz C300 vehicle ( a - model ) to the dealership. The - car was registered in - and, accordingly, bore - license plates. ( I moved from - to - just a few weeks before starting the new lease ). The sales consultant with whom I worked assured me that the license plates on the - car would be dealt with appropriately when I returned the vehicle to the Mercedes-Benz dealership. However, several months ago, I received a bill from Mercedes-... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease February 11, 2016 - Mercedes Benz Financial has incorrectly reported the details of an old account with them. They have done this after being advised of this multiple times and being queried by all - credit bureaus at least 10 times since -. This account is an old account : it first went past due in - or - of -. The account was never brought current and the vehicle was repossessed in - - -. Mercedes reports this as follows to - as verified by all - bureaus. - - 30 days - - 120 days - - 90 days - Repossession - 30 days These numbers are clearly wrong and re... |
Mercedes-Benz Financial Services Consumer Loan managing the loan or lease January 28, 2016 - I have a lease on a - seat - electric smart car made by Mercedes Benz but actually very cost effective ( - seat ). When you lease the car, you are advised to also sign up for a battery assurance policy, allegedly because the batteries, which have their own vin number, could fail at any time. Unfortunately the financial services for the lease and the battery assurance program, even though they are from the same company, are handled by separate offices. One office has always had auto-payment enrollment via website, and the other could until recently only be reached via fax. This past fa... |
Mercedes-Benz Financial Services Consumer Loan shopping for a loan or lease January 23, 2016 - I went to this dealership because it 's close to home but most importantly my mom has purchased her last - cars from them. I was hopeful I would be treated right and receive a decent deal, I was n't looking for a miracle. This was my first time walking into a dealership without my parents there to assist me in this negotiation and the dealership was sure to take advantage of a young, - female. I firmly believe I was given a raw deal due to my age, race and gender. Many car dealerships take advantage and jack up interest rates for minorities and I have no doubt this dealership practices... |
Mercedes-Benz Financial Services Credit reporting incorrect information on credit report account terms November 17, 2015 - On or about -/-/2015 I applied and was denied credit through - bank. The reason that - bank stated for their decision was my debt to income ratio was being negatively offset by the reported monthly payment amount by Mercedes Benz To - in the amount of $4500.00 when infact and according to my contract between MBFS and I the monthly lease payment amount was for $450.00. The vehicle has since been turned in per the attached letter and I am no longer in possession of the vehicle. All payments made on time. There is a payment arrangement in place regarding the remaining balance o... |
Mercedes-Benz Financial Services Consumer loan taking out the loan or lease September 30, 2015 - We made an additional principal payment of $5000.00 earlier this year to Mercedes Benz Financial Services. This was made beyond our monthly payment - which is set up as a monthly autopay. MBFS improperly processed this $5000.00 payment as an advance payment. Furthermore, they turned off our autopay. We never authorized them to turn off our autopay, and we made our principal payment in good faith as just that. We had not noticed that they turned off the autopay, but when we did, we asked them to make the necessary adjustment in a manner that would not impair us, and in a way that the intere... |
Mercedes-Benz Financial Services Consumer loan taking out the loan or lease September 29, 2015 - To whom it may concern. Here is the story and documentation of my Mercedes. I have a c300 - Mercedes that was bought around -/-/15. The car is under my mothers name - -, but all dealing with Mercedes have been with me. I am authorized through Mercedes to talk on my mother 's behalf. My - lives in - - however the car is registered here at my house. When I purchased my I phone 6 plus around - - I have had nothing but problems with the Bluetooth in the car. I will be on a call then suddenly the call stops for about 15 seconds and then reconnects. I have taken the car... |
Mercedes-Benz Financial Services Consumer loan managing the loan or lease September 21, 2015 - - payments that were made towards my Mercedes lease were applied to mileage overages on a previous lease instead of the current lease. I have contacted Mercedes Financial Services on several occasions and have been unable to get the problem corrected. ... |
Mercedes-Benz Financial Services Consumer loan managing the loan or lease September 21, 2015 - I was in a current lease with Mercedes, which was set to end, and I therefore leased a new Mercedes. Unfortunately, the initial ordering of the vehicle was delayed due to the auto being delivered with the wrong options. This led to a series of extensions of the lease on the Mercedes being returned. I was assured that I would not be charged overage miles because of the errors that caused the repeated extensions of the lease. However, when the new car finally arrived Mercedes established a new account, but added the old vehicle to it. The extra mileage was charged to this account and as a result... |
Mercedes-Benz Financial Services Consumer loan managing the loan or lease July 14, 2015 - In 2012 by using the online service Swap-A-Lease and the approval of Mercedes Benz Financial Services ( MBFS ) we were able to swap a vehicle with - -. We asked MBFS if they had done business in the past with - and their response was yes, which gave us peace of mind. Our vehicle was in outstanding conditions, we attached the - Report with the swap information. On -/-/12 we successfully handed the vehicle over to a lady representative of - and immediately mailed the payoff check to MBFS, who also sent us the Lease End Statement. Two months later MBFS sent us a letter saying... |
Mercedes-Benz Financial Services Consumer loan shopping for a loan or lease July 7, 2015 - On - -, 2015 I entered into a vehicle lease/trade-in contract with Mercedes-Benz Financial - - - of - -, CA ) with a down payment of $10000.00. My current vehicle was surrendered and I was given the new vehicle. On - -, 2015 I was informed by the location 's Finance Manager ( - - - that MB Financial had declined my application for credit, but I should not worry as he would get it approved through reconsideration. On - -, 2015 I received official notification from MB Financial my application for credit was declined, but again, - - assured me not... |
Mercedes-Benz Financial Services Consumer loan taking out the loan or lease June 18, 2015 - During my duties as a Vice President of -, -, a construction company on - -, - of my duties was to perform company vehicles purchase. I quit to my duties on -, - on -, 2014 and leave to work for another company on the state of Florida. In many occasions I requested to Mercedes Benz Financial to release my name from that account due to those purchase were perform as a company representation. Even the name on the account is the corporation but they keep saying that I will be responsible even if I transfer the account to another person on the corporation or that I can sell... |
Mercedes-Benz Financial Services Consumer loan taking out the loan or lease June 10, 2015 - - Vehicle Purchased from - - - - - - - Not detailed & Required Accessories not issued. Console needs repair.Note- Vehicle States Intermittently Vehicle Not in Park, Vehicle May Rollaway '' - Vehicle was taken to Mercedes Benz - for Detail Service and Given Required Accessories. Refund Check was still not available as previously stated by - -. - Given Mercedes Benz Financial Contact Information-/-/2015- Vehicle taken to Mercedes Benz - - Indicator Light on for Tire Service - Sent text to - -, - It 's -. I will be in town this week. ... |