Mercedes-Benz Financial Services Consumer Loan Complaint

Mercedes-Benz Financial Services Consumer Loan department,

Vehicle loan Managing the loan or lease Texas

Mercedes Benz Financial was notified on or about - - that two payments ( payment was made -/-/- ) were taken out of our account. My wife called and asked to return the extra payment that was taken out and they informed us it would take up to 10 days. On day 10 there was no money in the account so we called again. They stated that nothing had been requested and now it will take 48 hours. After waiting that 48 hours, still nothing. We then called again, and again the message was it will be in our account in 48 hours. This is after giving them the confirmation number from our bank. Again, nothing in the account. We called again and they said they needed a screen shot of the online baking deductions, so we sent that. Still nothing. I have now called twice today requesting to speak with the person we have been speaking with and was informed she was busy and I would get a call later. This is unacceptable. The money is still not in the account.