Mercedes-Benz Financial Services Consumer Loan Complaint

Mercedes-Benz Financial Services Consumer loan department,

Vehicle loan Taking out the loan or lease Texas

- Vehicle Purchased from - - - - - - - Not detailed & Required Accessories not issued. Console needs repair.Note- Vehicle States Intermittently Vehicle Not in Park, Vehicle May Rollaway '' - Vehicle was taken to Mercedes Benz - for Detail Service and Given Required Accessories. Refund Check was still not available as previously stated by - -. - Given Mercedes Benz Financial Contact Information-/-/2015- Vehicle taken to Mercedes Benz - - Indicator Light on for Tire Service - Sent text to - -, - It 's -. I will be in town this week. Will you let me know when I can stop by and with who to pick up my check with please. I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!


Serviced at Mercedes Benz - for - Limited Warning Limited Warning Light On and Console Replaced ( Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz - to get Console replaced ) -Note : Traction Light Intermittently comes on-/-/2015- Vehicle Picked up from Mercedes Benz - from service department-/-/2015- Left - Finance Manager several voicemails with no call back. - I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership. My request was denied and I was transferred to -, Pre-Owned Sales. - stated that he would convey information to finance with no call - BBB complaint # - filed against Mercedes Benz - I was promised that I would not be charged $13000.00, Nitro Tire Charge for my new vehicle purchase on -/-/2015. I was originally informed by my Salesman that if the check was n't ready within the week that, he would have it ready when i pick up my registration sticker. When I picked up my registration sticker, I was then informed that it would be ready in a few days. When I messaged him later through the week I was informed that the check was in the mail. On - - I contacted left Finance Manager - several voicemails with no call back. I requested to speak to the general manager of the dealership and I was transferred to the -, Manager of Pre-Owned. - stated that he would convey the message to finance with no call back on -/-/2015. And it goes on and on and on so I am now asking for the assistance of the BBB. - Contacted Towing company via Mercedes Benz Roadside Assistance per - and no Loaner would be issued. I was informed by Roadside Assistance that I must be present to sign although no signature was requested/required at the time the vehicle was picked up. ( Vehicle stated Service Required, Do Not Shift Gears '' ) - Left voicemail for - that vehicle was picked up and towed-/-/2015- - called stating that vehicle has not arrived-/-/2015- Left voicemail for - and contacted Towing company per - voicemail that vehicle has not arrived. - - called and stated for me to contact Roadside assistance for location. - Contacted Roadside Assistance and they would not release location to me without a Police Report. - E-mailed sent to -- & E-mailed sent to -- stating I have contacted several team members as well as members of management and I have - issue that that I have unresolved. I am hoping that you can assist me. Please call me at -. '' No Returned E-mail or call -- - - - - - - -