Review and analysis of over 353 complaints against Experian
Experian consumers have reported over 353 official complaints related to Billing dispute. Out of the 353 consumer complaints against Experian, 6% were disputed by the consumer (i.e. the consumer was not happy with how Experian responded to their complaint) and 100% were processed in a timely manner. 56% of consumer complaints against Experian resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Experian Credit reporting credit monitoring or identity protection billing dispute March 17, 2017 - My name is - residing in -, NC. I am asking for a copy of my credit report after it has been disputed and updated with proof of investigation. I have applied for credit and I have been turned down.... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 23, 2017 - I ordered a credit report for $1.00. A week later I was reviewing my credit card statement and Experian had charged me $1.00 and then another charge for $21.00. I called and they said that by ordering a credit report that I had agreed to a 7-day free trial of a service from -, a company that I have never heard of. They gave me 7 days to cancel or be charged monthly in perpetuity. Of course, since I did n't have any idea about a free trial I missed the window and they refused to refund my money. This is a TOTAL SCAM. Whatever fine print they had on the website can not stand up in court... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 16, 2017 - I contacted Experian to have the credit freeze removed from account. I was asked how long I would like it to last and I responded 7 days. The information was confirmed and then I was told that it would cost $5.00 to complete the transaction. I asked if removing the freeze again would result in another $5.00 charge and was told yes. I told the rep that I did not wish to reinitiate the freeze and it could be lifted permanently if a fee were involved. The rep told me it was too late and that he had already processed the refreeze. I told him you did not tell me there would be a fee to handle t... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 1, 2017 - I ca n't get ahold of experian I never agreed to a monthly credit monitoring and they have charged me - for 6 months and I want my money back. I was misled by them. I thought my credit report was free. I was able to log in and cancel my membership. I do n't get a paper statement from my bank so I never checked it. I am so mad!!! Thank you - Ohio... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 28, 2017 - Requested a credit report online. It was nearly impossible to determine what the cost of the report was. There was lots of wording anout a credit monitoring which I didnt want. But Experian somehow signed me up for a monthly fee which would be well over $260.00 per year. Apparently, I was given a 10 day trial period. At the conclusion of that time, I was billed -. The issue here is really about how skillfully Experian hides and manipulates those requesting a credit report into their very expensive and mostly useless service. It is a fraud that for most people may be unknown for many month... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 27, 2017 - I contacted Experian today requesting a refund for an apparent membership that I did not realize I was signing up for. I went to the website on -/-/- to purchase a credit report that I thought was free but I saw that I had to pay - so I thought it was just a processing fee and then $21.00 came out of my account 10 days later, which I just saw today and I did not authorize or think I was authorizing. What I saw when I went to the website on my phone on -/-/- is in the attached image. The supervisors I spoke with today said they could not issue me a refund because it clearly stat... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 14, 2017 - I cancelled a service - 2016, I recently received my credit card statement for the month of - and realized that this company billed me TWICE in the amount of $59.00 for a service I CALLED AND VERBALLY CANCELLED TWO MONTHS PRIOR.. CALLED AND Spoke with a agent who confirmed that I have not used these services but told me that my money WILL NOT BE REFUNDED ...... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 10, 2017 - I accessed a one time service from Experian for a credit report when applying for a credit card two years ago. Since then I have received emails from them and assumed this was junk mail. I never opened them nor have I used their online rating service since the initial check. I have not received paper billing from them. This week I checked my online bank balance and noticed a $27.00 fee from Experian every month. I called my bank and they traced the charge back to at least - 2015 - which is close to $500.00. The bank said they could not reverse the billings. I called Experian to cancel a... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 6, 2017 - I went to Experian in search of a free credit report, which I have since learned is not available directly through the reporting agency. I registered for a $1.00 Experian Credit Report on - -, 2016 and was pleased with the result. After receiving - separate marketing emails over the next two weeks, I went to unsubscribe and found that I had an active, recurrent membership at a cost of approximately $22.00 per month. I immediately cancelled my membership and called customer support to waive the fee, as I did not know I was enrolled in a monthly reporting package. Customer support ... |
Experian Credit reporting credit monitoring or identity protection billing dispute December 23, 2016 - I went to Experian to get free credit report and paid - for the credit score. The condition that if you do not cancel in - days you will be charged a monthly fee was not placed front and center and instead said free all over the homepage for using this service. However hidden in the terms and conditions which is a - word - hours read, right in the middle of the terms is where they say that it is free for - days and you will be billed after that if you do not cancel. I feel this is misleading and needs to be placed in the front of a consumers application. Many of the terms and co... |
Experian Credit reporting credit monitoring or identity protection billing dispute December 22, 2016 - I went onto the Experian website and authorized a $1.00 payment for my annual credit report. I was unaware that I had agreed to sign up for account monitoring until I saw a monthly charge of $21.00 on my checking account. I did not authorize this charge and have since gone online and cancelled this account they tricked me into opening but they refuse to refund my $21.00. This is highly unethical especially considering they are a credit reporting company.... |
Experian Credit reporting credit monitoring or identity protection billing dispute December 11, 2016 - I visited Experian 's website to obtain my credit report and I was charged $1.00 on my credit card. Subsequently I was charged $21.00 though I ordered nothing else. I called Experian and they said I ordered a broader service that included my - score. I did not consciously order this service, and I never was presented with a cart containing this order with a button to submit the order. I also had the exact same experience with - except I was charged $19.00. I have not been able to reach a live human at that company. I am an experienced internet shopper and I have never seen anything... |
Experian Credit reporting credit monitoring or identity protection billing dispute November 27, 2016 - In -/-/2016 I ordered a credit report from Experian. Experian signed me up for their online credit service at $24.99 a month. I have been billed recurringly since -/-/2016 and only recently noticed the recurring charges. When I approached Experian about a refund (since I have not used the service and did not knowingly authorize the service), they stated that I had seven days to cancel the service (which I am certain I did), and they had no indication that I had done so. I had a similar issue with - and they refunded me the full amount. I believe Experian's service is deceptive and ... |
Experian Credit reporting credit monitoring or identity protection billing dispute November 2, 2016 - I used Experian to access my annual free credit report ( which came with a $1.00 fee ). I was unaware that doing so had signed me up for a service. Last night I saw that a charge for $21.00 had posted to my card, so I followed up by logging into Experian to investigate. I cancelled a service I did not know I had been signed up for. I called customer service, and they were unable to refund my money because more than 24 hours had passed since they charged me. This is an unreasonably short amount of time for someone to be expected to check their credit card statement for serviced they nev... |
Experian Credit reporting credit monitoring or identity protection billing dispute October 21, 2016 - I wish to file a complaint against - -, Experian, - and -, disputing a $3.00 interest charge on a - - credit card account I had paid in full on -/-/2016. This $ -+ interest charge was added to my account AFTER my payment in full was made, was done without my knowledge and for which I never received a bill. Obviously, I did not make a payment on a bill I did not receive! Because I subscribe to Experian 's Credit Tracker, an alert made me aware on -/-/2016 that this account had been tagged as " more than 30 days '' overdue. I investigated on - - 's website and ma... |
Experian Credit reporting credit monitoring or identity protection billing dispute October 13, 2016 - I signed up with Experian Credit tracker ( phone number - ) on a trial basis thru an ad. They took - a month from my checking account for 9 months without my knowledge. There ad and the way it is presented is misleading and I received nothing to let me know the money was being withdrawn monthly. I noticed it when doing a general review of my account. I telephoned they cancelled the service but of course refused to refund any money. There business practice is deceitful and manipulative. They pretend to service a customer need when in reality set the customer up for recurring monthly charg... |
Experian Credit reporting credit monitoring or identity protection billing dispute September 17, 2016 - After paying an initial - dollar for my " free credit report '' through Experian, I was secretly enrolled in a monthly service where I was billed - a month starting in - 2016, I NEVER agreed to do this, in fact they automatically enrolled me in the program without letting me know and never sent a single billing statement, they simply begin billing my debit card for that amount. Experian then raised the amount to - in - again without ever letting me know in any way I was paying for anything. Completely unrelated my bank sent me a new debit card as my old was expiring, somehow Exp... |
Experian Credit reporting credit monitoring or identity protection billing dispute September 16, 2016 - Hello, in - last year I needed a credit score for renting purposes. I went to Experian web site, it said I needed to pay $1.00 and I 'll be all set. Apparently I failed to read fine print, because there is a clause somewhere that unless you cancel your account within some " trial period '' you are automatically assumed to be a " member ''. They have been charging me $ - $ - monthly, in a way of automatic deductions from my debit card - ( information that they only had because I gave it to them to run my credit report! ) ever since. For services I did n't need, want, or have ever use... |
Experian Credit reporting credit monitoring or identity protection billing dispute September 13, 2016 - I am disputing a recurring charge from - ( Experian ). I only signed up for a trial. It was not made clear that this would be a recurring charge. I have requested a review of the account. It is clear I have not logged on or used the service since the initial trial period. Experian is taking advantage of fine print and taking advantage of consumers. Please help stop this predatory practice.... |
Experian Credit reporting credit monitoring or identity protection billing dispute September 2, 2016 - For over 20 years since my divorce, I have had negative credit ratings and responsible parties are not providing accurate information. I have been denied credit and also issues that surfaced have not been properly handled. Yes, I went back to my maiden name, but still these issues followed me in an forceful means. In 2013, I finally had enough, but finding proper representation is painstaking and expensive. So other means to maintain sanity I have tried. Due to this issue, I am trying to work through, but unfortunately, it is overwhelming.... |
Experian Credit reporting credit monitoring or identity protection billing dispute September 1, 2016 - On - -, 2016, I signed up for a 7 day trial to receive my - score for $1.00. On - -, 2016, I called and cancelled my trial period. I just found out on - -, 2016 while checking my debit card details, $24.00 was taken off of my card by Experian. After speaking with them I found out that they have taken the following from my debit card. On - $21.00. On - $21.00. On - $43.00. On - $21.00. The -/-/16 for $24.00 was the only - refunded and they said that they cancelled my account. After speaking with Experian and letting them know that I had ca... |
Experian Credit reporting credit monitoring or identity protection billing dispute August 19, 2016 - Complaint against Experian. On - -, 2016, I ordered a one-time report for $4.00, which was charged to my credit card. I recently became aware that they have been charging me $19.00 ( recently increased to $24.00 ) monthly. I did not request, approve or authorize these charges. I feel this company is illegally charging customers for this monthly service after they have the customer 's credit card information. I received no benefit from this service and did n't even know I had it. I only became aware after going line-by-line reviewing credit card statements. I called Experian and can... |
Experian Credit reporting credit monitoring or identity protection billing dispute August 5, 2016 - Credit bureaus Experian and - are scaming people offering your score for $1.00 and then charging $20.00 per month if you do n't go back and cancel a service that you did not order in the first place. You become aware of it when you see the charges in your credit card. By that time, they already got your money. It 's a scam of the worst possible kind from the very people who is suppose to ensure the transparency and good faith of the system.... |
Experian Credit reporting credit monitoring or identity protection billing dispute August 5, 2016 - On - -, I received an email from Experian. Subject : Notification : Your - Score has changed! I clicked the button that read : " Check your - Score Now '' I landed on a webpage with - buttons. " See all - scores '' or " See - score '' There was absolutely no indication I was placing an order. No information that my credit card would be charged. No visible dollar amounts. No please review and confirm your order page. No email confirmation that I had placed an order. I have been scammed by Experian as they charged my credit card $39.00 without my authorization. I ha... |
Experian Credit reporting credit monitoring or identity protection billing dispute August 4, 2016 - I needed to thaw mine and my husband 's credit so our bank could review our credit to redo a line of credit with them. Apparently, because I thawed our credit we were signed up for a credit monitoring service for a trial of $4.00. If we did not cancel it we would be charged $19.00 a month. I do not need credit monitoring, I keep my credit frozen. I called to ask how I was initially signed up and they were unable to answer me. I was also being billed twice every month. So $4.00 times - and $19.00 times - since -. I called and asked for a refund. They said they will cancel my ... |
Experian Credit reporting credit monitoring or identity protection billing dispute August 4, 2016 - I signed up for a free credit report and - score reading on -/-/16 with Experian - - - and there was written in fine print that this is a trial membership and if I do not cancel the membership, I would be charged $29.00 each month. I canceled the membership by phone within the time period. I believe I called in on -/-/16. I also sent an email the night before on -/-/16 inquiring how to cancel my membership. I received confirmation that my membership was canceled when I called in. I also received a confirmation by email on -/-/16 that my membership was canc... |
Experian Credit reporting credit monitoring or identity protection billing dispute July 20, 2016 - Experian ask for $1.00 to check your credit report, but they keep your credit card on file and bill you $21.00 two weeks after. Spoke with their representative - and supervisor - in - and they said that when you approved the conditions they charge you montly! Please help,... |
Experian Credit reporting credit monitoring or identity protection billing dispute July 18, 2016 - I used the website www.experian.com to pull credit reports from my mom and my dad. I thought when I was just pulling a credit report and then find out that it is a membership for credit monitoring. I tried to cancel the membership with the company and they refused to cancel. I tried to get a number for the billing department and they refused to give me the number to call billing. The only number they would provide is a number for their membership services. Their website is also misleading because the company does not disclose that they are not the credit reporting agency experian. This company... |
Experian Credit reporting credit monitoring or identity protection billing dispute July 13, 2016 - I am -. I recently obtained a program for my phone which makes it possible for me to see my - bank statements. When I checked them I saw that my balance was lower than it should have been and I went to - - to ask them to investigate. I found out that Experian has been deducting fees from my account since - 2011 every month, but I never signed up for any service with Experian. The bank found the charges were unauthorized and refunded three months of the charges, but said they could not go back further. I contacted Experian and they claim that I signed up for a free trial and neve... |
Experian Credit reporting credit monitoring or identity protection billing dispute June 21, 2016 - I went online to Experian to check my credit score for their advertised price of $1.00 prior to making a major purchase. Doing this automatically enrolled me in a 7 day free trial for a monthly service I did not want and, subsequently, a monthly billing to my credit card for $21.00. I believe this is a dubious business practice at best, and - beneath a major credit reporting agency. Although they did agree to cancel my service, they refused to refund my $21.00.... |
Experian Credit reporting credit monitoring or identity protection billing dispute June 20, 2016 - I am writing to complain about misleading trade practice by Experian Credit Reporting service. I recently requested copies of my credit report from this outfit. I was charged a fee for this service of $1.00 then - on -, then this next month I was charged another $23.00. I called then to dispute this and was told it was a membership fee and was non refundable. I did not knowingly agree to any membership fee and found their website excessively complicated. This was a scam to get me to pay for service I did n't want and for a report that by law is free to the consumer once a year. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute May 17, 2016 - I paid $1.00 for an annual credit report and was automatically signed up for a $22.00 a month credit reporting service which I did not want nor was it made clear that I would be signed up for. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute May 13, 2016 - On -/-/2016 I used -, which ultimately directed me to the Experian website to obtain my - bureau credit report. I ultiamtely paid $39.00 for this, despite that it is freecreditreport.com and implies a fee credit report which does seem deceptive to me the problem is not so much the $39.00, I agreed to that cost, it is that on -/-/2016 and -/-/- I was charged $21.00 without my authorization, and I need that refunded. The first step I took was to cancel any recurring billing, it is always my habit to do this to avoid this type of situation. Further it is a bit of... |
Experian Credit reporting credit monitoring or identity protection billing dispute May 12, 2016 - My daughter signed up on-line with Experian to look at her credit score. I gave her permission to use my credit card for the $1.00 fee. The credit score was available for 7 days, however, if she did not call to cancel, you would then be automatically signed up for monthly monitoring at a cost of $21.00. I saw that charge on my credit card statement and thought it was just for the original credit score look-up. When I saw another charge the next month, I called immediately. Experian said that she did not contact them to cancel, so I was billed. Experian agreed to cancel the service and refu... |
Experian Credit reporting credit monitoring or identity protection billing dispute May 6, 2016 - My husband and I were going through the motions to refinance. We got our credit pulled and mine dropped from high - 's to mid - 's. I 've done nothing different so we looked into it deeper. There is a collection on my report from a company I have named -. I called them and they told me there is an account from - - opened in my name back in 2014. I have never had a century link account so that obviously is not me. I asked them to validate the debt and they ca n't for reasons that did n't make sense. I sent their identity theft department and email and have heard nothing back. I n... |
Experian Credit reporting credit monitoring or identity protection billing dispute May 3, 2016 - Experian refuses to refund charges to my credit card for a membership I canceled 39 minutes after I was notified of it. They continued to bill my credit card for -/-/-, -/-/-, -/-/- and -/-/- even after I clearly rejected their membership on - -, 2016. They have denied my claim and my appeal saying I never canceled the membership. Hopefully the attachment showing the e-mail proves my case if it attached correctly. I understand I 'm not the only person having problems with Experian. I think this is how they make their money. They are not honest and upfront. They should... |
Experian Credit reporting credit monitoring or identity protection billing dispute April 25, 2016 - I went on line for a free credit report from Experian and bought a credit score for $4.00 with my debit card. Then they started charging my debit card $19.00 for 2 month now. I think this was a trick. Is there anything I can do? That was $40.00 I do not have ... ... |
Experian Credit reporting credit monitoring or identity protection billing dispute April 22, 2016 - Experian.com 's main website banner offer 's a $1.00 credit report when clicked takes you directly to a page to fill out the form. No where on the banner does it state that you are agreeing to JOIN a recurring membership based website. No where in the process is there a field to opt out of this supposed membership. I got a $1.00 credit report on - -, 2016. I cancelled the credit card I used to purchase the report. The only notice I ever received from Experian was an email requesting I log in and give them my new credit card. I never did because I did not and was not interested in a... |
Experian Credit reporting credit monitoring or identity protection billing dispute April 19, 2016 - Overall : Manipulation of me as a consumer ( resulting in Experian 's taking $130.00 from my credit card account and refusing to return it ) ; failing to address my actual complaint ( regarding the money that is in dispute ) ; lying to me about what is / is not in the power of the company ( again, regarding that money that is in dispute ). Details : A while back I signed up for a free trial at Experian in order to check my credit. I intended for this to be a one-time thing. I assumed that - since this was presented as a free trial - I would not be automatically enrolled as a paying costu... |
Experian Credit reporting credit monitoring or identity protection billing dispute April 16, 2016 - I signed up to get all - free credit reports on http : //freecreditreport.com/ on -/-/2016. I also disputed information to all - credit reporting agencies and those things were taken care off. - of those steps required an Experian, - and - logins to be created. I noticed that they charged me $21.00 on -/-/2016. I logged in into Experian.com to see the situation. Their opinion is that I signed up for Experian Credit Tracker. I cancelled it right away on -/-/2016. I never signed up for that service. I already have the same Experian Credit Tracker through Experi... |
Experian Credit reporting credit monitoring or identity protection billing dispute April 7, 2016 - I consented to a one time charge for my FICO score and was unfairly and deceptively enrolled into a program which had recurring charges to the amount of $21.00 a month. When I contacted the company and told them I did not want or need this product, they cancelled the recurring billing but refused to refund my money. I have not used the product nor wanted it to begin with. I feel like they pulled a bait and switch on me and they do this to consumers all the time, earning $21.00 out of each one while actually never providing any product or service. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute April 5, 2016 - I had an account with Experian that I set up to allow me to have unlimited access to my credit report. It was working well until they increased the minimum monthly charge by approximately double. I contacted them by phone and spoke to an Experian Customer Service representative who researched my account ( by SSN and credit information ). The rep was able to confirm the months that I was charged the higher monthly service charge and when and why the price went up. I explained to the rep that it was my understanding that the rate would n't change and was told that the situation could be rectifie... |
Experian Credit reporting credit monitoring or identity protection billing dispute March 23, 2016 - Experian mislead me to believe that for $1.00 I would receive a copy of my credit report. They failed to reasonably advise me that a 7 day trial membership would begin and that I would be charged $21.00 at the end of the trial. Imagine my surprise when they debited my checking account. I am prudent when shopping and take time to fully understand what I 'm getting when I make a purchase. Experian was misleading and refuses to credit my account for $21.00. They are dishonest and should be required to adequately communicate all agreements prior to purchase. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute March 23, 2016 - Experian.com continued to bill credit card for 3 months after account was cancelled the second day after trial period and the account not accessed or used by the consumer at all during any of the time billed. Experian.com is utilizing deceptive practices to continue to bill consumers - for its credit monitoring services and not cancelling the service upon request. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute March 15, 2016 - We are happy that this obligation is now behind us, please note the damage to my consumer credit 1. Credit report agency -Experian is showing this legal item of $600.00 paid, 2. Credit report agency -Equifax is showing this as legal item not paid Requesting complete removal of this item ... |
Experian Credit reporting credit monitoring or identity protection billing dispute March 14, 2016 - My son went online to order a free credit report. the website offered a FICO score for $1.00, so I offered to pay for the FICO score, and input my credit card information. Unbeknownst to me Experian now had my credit card information and proceeded to enroll my son in a credit monitoring monthly service for $ -/month. I did not select a box, or approve of this charge to my credit card. Experian is using FCRA and FACT ACT for their financial benefit. If you go online and search if others are having this same issue, under the Consumer Affairs website, you will find a lot of complaints about ... |
Experian Credit reporting credit monitoring or identity protection billing dispute March 14, 2016 - I wanted to check my credit so I logged into Experian. It asked if I wanted to pay - for my FICO score. I check yes. My score was perfect so I logged out. Somewhere along the line they say I signed up for some type of service with them and they billed me - later. I did not authorize this nor did I see anything that said I was incurring this charge. I called and was told too late they had already processed the charge and could not reverse it. To charge someones credit card they need to make it plain to the consumer that they are being charged and should require a box to be checked autho... |
Experian Credit reporting credit monitoring or identity protection billing dispute March 7, 2016 - I signed up for a one-off credit report from Experian - a service I wanted to receive. After a few months I noticed that I was being billed monthly for $19.00. I did not notice this the first 2 months but then I phoned to query it. I was told that when I signed up for the one-off payment there was some small print that said I was given membership of a monthly credit check service that was initially $5.00 but would increase to $19.00 if I did not sign out of it. I do not recall this and would not have signed up for any monthly membership - even at $5.00 - because it is a service I do no... |
Experian Credit reporting credit monitoring or identity protection billing dispute March 4, 2016 - I have gotten a letter from a debt collector for a loan outstanding that I never had. I tried to tell them twice, that this is not my account, nor have I ever had a loan not paid. The debt collector 's name is, - - -, NJ. I called them and told them this is not mine, nor did I see it on my credit reports in past, so apparently they are using my name and old address on the claim. What can you do about this, it seems they just want to harass me no matter what. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute March 4, 2016 - Experian slammed me into a credit monitoring service when I requested a copy of my credit report. Their website is confusing and it was not clear that when I requested my credit report they automatically enrolled me into the Credit Monitoring Service for a charge of $ -/month. This practice is deceptive and not very honest. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 23, 2016 - Received free credit report from Experian. - unauthorized charges appeared on my credit card. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 19, 2016 - I attempted to get a credit report for my mother, and I believed that the cost would only be $1.00, as advertised on their website. Instead, they added me to a monthly membership that cost me $22.00 per month for several months. I contacted Experian about a refund, but they said that all sales were nonrefundable. I wish Experian would be forthright with their advertising and explicit about the fact that receiving their credit report will enter me into a membership program. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 18, 2016 - I signed up for what I thought was a $1.00 credit report with Experian ( - ). I was then charged $24.00 for a credit monitoring service. I called the Experian and cancelled my " membership '' but they would n't return my funds. Unfortunately, I did n't see the fine print but this company is taking advantage of people. I would like my money back since I feel like I was taken advantage of. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 14, 2016 - I signed up for Experian for a one time credit report. I purposely reviewed the terms to ensure I do not get residual billing. I was satisfied and bought my credit report. Now, since - -, I have been charged for credit monitoring service I never used ( no logins, views ) nor purchased. I spoke with Experian on -/-/- at - PT. - answered the phone and he refused to refund my residual billing. I talked to a supervisor, -, and she refused to reverse my resodual billing. I asked - if there is another escalation I could proceed with, she said 'no '. The website is gros... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 5, 2016 - On - - I checked my credit through annual credit report to see if a foreclosure had been removed. I selected Experian as the agency. When I went to check the credit they wanted to charge $4.00 extra to get my credit score. In small fine print it said they were signing me up for a credit monitoring service, but I was not clearly made aware of this. I also was not informed that a charge outside the original agreed upon $4.00 was going to hit my credit card on -/-/2016. On -/-/2016 I was charged $19.00 by Experian. On -/-/2016 I saw the charged and called to ask why ... |
Experian Credit reporting credit monitoring or identity protection billing dispute February 1, 2016 - I - are requesting as of -/-/2016 a temporary credit freeze be place on my credit file at Equifax - and - and all other national credit reporting agency. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 29, 2016 - I went to the Experian website to look at my " free '' credit score as advertised on television and all over the webpage. Turns out they charge you $1.00. I did not know that by paying the $1.00 fee they enroll you in a monthly membership that charges $21.00 a month. I was charged twice before receiving my credit card bill and noticing the fraudulent charge. To cancel, the company forces you to call them. I called to cancel and request a refund. They cancelled my " membership '' that I never wanted and never signed up for and refunded one charge but refused to refund the other one becaus... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 27, 2016 - Experian Credit Bureau charged $21.00 on -/-/16 and $39.00 -/-/2016 to my - - -. This is excessive charges that I would like to dispute. ... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 27, 2016 - On - -, 2016 I went online to pull my free annual credit reports from all - agencies. I went first to Experian. There was an ad for a " free FICO score for $1.00 '' which I was going to request but when I read their disclaimer that their $1.00 " free '' FICO score IS NOT used by lenders I decided not to. The Experian website is difficult to use and very confusing unless you want to give Experian your hard-earned money. Printing out a readable copy of my " free '' Experian credit report was confusing and difficult. I use computer ALL the time and prepare tax returns for a living s... |
Experian Credit reporting credit monitoring or identity protection billing dispute January 25, 2016 - I - are requesting as of -/-/2016 a temporary credit freeze be place on my credit file at - experience and - and all other national credit reporting agency. ... |