Experian Credit Reporting Complaint

Credit monitoring or identity protection billing dispute

Experian Credit reporting department,

Credit monitoring or identity protection Billing dispute Illinois

I attempted to get a credit report for my mother, and I believed that the cost would only be $1.00, as advertised on their website. Instead, they added me to a monthly membership that cost me $22.00 per month for several months. I contacted Experian about a refund, but they said that all sales were nonrefundable. I wish Experian would be forthright with their advertising and explicit about the fact that receiving their credit report will enter me into a membership program.

Experian customer in Illinois
Feb 19, 2016

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with monetary relief

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