Experian Credit Reporting Complaint

Experian Credit reporting department,

Credit monitoring or identity protection Billing dispute Wisconsin

I needed to thaw mine and my husband 's credit so our bank could review our credit to redo a line of credit with them. Apparently, because I thawed our credit we were signed up for a credit monitoring service for a trial of $4.00. If we did not cancel it we would be charged $19.00 a month. I do not need credit monitoring, I keep my credit frozen. I called to ask how I was initially signed up and they were unable to answer me. I was also being billed twice every month. So $4.00 times - and $19.00 times - since -. I called and asked for a refund. They said they will cancel my membership and refund for one month only. I called my credit card company and they can dispute -. They can not dispute -. They were told to have me call and ask for a refund. I did, and they would not.