Experian Credit Reporting Complaint

Credit monitoring or identity protection billing dispute

Experian Credit reporting department,

Credit monitoring or identity protection Billing dispute Texas

I went to Experian to get free credit report and paid - for the credit score. The condition that if you do not cancel in - days you will be charged a monthly fee was not placed front and center and instead said free all over the homepage for using this service. However hidden in the terms and conditions which is a - word - hours read, right in the middle of the terms is where they say that it is free for - days and you will be billed after that if you do not cancel. I feel this is misleading and needs to be placed in the front of a consumers application. Many of the terms and conditions are not even understandable unless you are a lawyer. I called Experian and they said that I can not get a refund. I only wanted a credit report and score for me any my wife and it costs us - in the end for no service we needed.

Experian customer in Texas
Dec 23, 2016

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with monetary relief

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