Prosper Marketplace, Inc. consumers have reported over 4 official complaints. Out of the 4 consumer complaints against Prosper Marketplace, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how Prosper Marketplace, Inc. responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against Prosper Marketplace, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 25% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Managing the loan or lease | 3 | 0% |
| Settlement process and costs | 1 | 0% |
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Stop CallsProsper Marketplace, Inc. Mortgage settlement process and costs May 22, 2016 - 1. This loan ( from Prosper Company ) was not strictly a mortgage. It was a debt consolidation loan for $15000.00 and the rate promised me was 15.41 %. They took out 5 % of the loan as some sort of fee which made the loan amount $14000.00. At a three year rate of paying $520.00. a month I will be paying a total of $18000.00 which is an interest rate of 24.6 %, ( based on the total loan amount of $14000.00. ) not 15.41 % as promised. At that rate I never would have taken the loan. It is the same exorbitant rate the credit card companies were charging. 2. I would like the $750.00. (... |
Prosper Marketplace, Inc. Consumer Loan managing the loan or lease May 4, 2016 - Prosper took a double payment for - ( despite their notes that " customer accidentally made a double payment '' ) as I have auto withdrawal set up for my account. I called Prosper on or about - - to inquire about the doubled amount of $1300.00. They stated it may take up to 15 days to refund the $660.00. I expressed my dissatisfaction and noted via internet that Prosper has done the very same with other consumers. I called again on Tuesday, - - and asked for a supervisor and was refused. The person on the phone informed me that partial refunds were not possible and that they... |
Prosper Marketplace, Inc. Consumer Loan managing the loan or lease March 9, 2016 - Prosper Loans is illegally reporting a past debt that is over 10 years old and I filed bankruptcy on to the credit bureaus. They are changing the dates to make it look like a more current loan so they can keep it negative on my credit. I filed bankruptcy on this debt 10 years ago and even the bankruptcy has been removed from my credit due to reporting time limit of ten years. I contacted prosper and they refuse to fix it and said to contact credit bureaus but they do n't do anything as. Prosper continues to report the debt and did so -/-/2016 as seen on the attached screenshot. I just wonder... |
Prosper Marketplace, Inc. Consumer Loan managing the loan or lease December 23, 2015 - I have contacted Prosper on several occasions regarding the amount of time it takes for mailed payments to be posted to my account. Because of a recent delay, I encountered fees totaling $40.00. After filing a complaint with the - coupled with information from my financial institution - - -, Prosper agreed to remove the fees. Unfortunately, I have had a difficult time getting Prosper to follow through with their commitment. I have contacted customer service via phone on several occasions as well as forwarded multiple emails to -- to no avail. Considering interest ... |