Prosper Marketplace, Inc. Consumer Loan Complaint

Prosper Marketplace, Inc. Consumer Loan department,

Installment loan Managing the loan or lease Georgia

I have contacted Prosper on several occasions regarding the amount of time it takes for mailed payments to be posted to my account. Because of a recent delay, I encountered fees totaling $40.00. After filing a complaint with the - coupled with information from my financial institution - - -, Prosper agreed to remove the fees. Unfortunately, I have had a difficult time getting Prosper to follow through with their commitment. I have contacted customer service via phone on several occasions as well as forwarded multiple emails to -- to no avail. Considering interest accrues on my account daily, it is critical that Prosper processes payments promptly as well as address consumer complaints timely.