Prosper Marketplace, Inc. Consumer Loan Complaint

Prosper Marketplace, Inc. Consumer Loan department,

Installment loan Managing the loan or lease Ohio

Prosper took a double payment for - ( despite their notes that " customer accidentally made a double payment '' ) as I have auto withdrawal set up for my account. I called Prosper on or about - - to inquire about the doubled amount of $1300.00. They stated it may take up to 15 days to refund the $660.00. I expressed my dissatisfaction and noted via internet that Prosper has done the very same with other consumers. I called again on Tuesday, - - and asked for a supervisor and was refused. The person on the phone informed me that partial refunds were not possible and that they would refund the entire amount and I would have to make another payment for - and - receive a late fee! When I voiced my complaint about the late fee, the representative agreed to call me when the - was refunded so that I could make the - payment on the phone with her and she would reverse a late fee. Today I received a notification that a refund would be issued within 5 days, however, I also received a notification that my - payment is 8 days past due and


could be made ( again ) only if the $1300.00 is refunded to my bank account. I am not confident that this will occur. I will include the email reference regarding my auto with drawl so that it is clear that Prosper took the double amount. I did not accidentally make a double payment and the other information regarding late payment and fee can be reviewed. Please also note that there are may consumers with the same complaint about Prosper taking double payments and holding them as well. All it takes to find them is a simple - search. Thank you for your consideration.