Resources for resolving common issues with Prosper Marketplace, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Prosper Marketplace, Inc. and work to get a response. After your complaint is forwarded, Prosper Marketplace, Inc. has 15 days to respond to you and the CFPB. Prosper Marketplace, Inc. is expected to close all but the most complicated complaints within 60 days.
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Prosper Marketplace, Inc. Mortgage settlement process and costs May 22, 2016 - 1. This loan ( from Prosper Company ) was not strictly a mortgage. It was a debt consolidation loan for $15000.00 and the rate promised me was 15.41 %. They took out 5 % of the loan as some sort of fee which made the loan amount $14000.00. At a three year rate of paying $520.00. a month I will be paying a total of $18000.00 which is an interest rate of 24.6 %, ( based on the total loan amount of $14000.00. ) not 15.41 % as promised. At that rate I never would have taken the loan. It is the same exorbitant rate the credit card companies were charging. 2. I would like the $750.00. (... |
Prosper Marketplace, Inc. Consumer Loan managing the loan or lease May 4, 2016 - Prosper took a double payment for - ( despite their notes that " customer accidentally made a double payment '' ) as I have auto withdrawal set up for my account. I called Prosper on or about - - to inquire about the doubled amount of $1300.00. They stated it may take up to 15 days to refund the $660.00. I expressed my dissatisfaction and noted via internet that Prosper has done the very same with other consumers. I called again on Tuesday, - - and asked for a supervisor and was refused. The person on the phone informed me that partial refunds were not possible and that they... |
Prosper Marketplace, Inc. Consumer Loan managing the loan or lease March 9, 2016 - Prosper Loans is illegally reporting a past debt that is over 10 years old and I filed bankruptcy on to the credit bureaus. They are changing the dates to make it look like a more current loan so they can keep it negative on my credit. I filed bankruptcy on this debt 10 years ago and even the bankruptcy has been removed from my credit due to reporting time limit of ten years. I contacted prosper and they refuse to fix it and said to contact credit bureaus but they do n't do anything as. Prosper continues to report the debt and did so -/-/2016 as seen on the attached screenshot. I just wonder... |
Prosper Marketplace, Inc. Consumer Loan managing the loan or lease December 23, 2015 - I have contacted Prosper on several occasions regarding the amount of time it takes for mailed payments to be posted to my account. Because of a recent delay, I encountered fees totaling $40.00. After filing a complaint with the - coupled with information from my financial institution - - -, Prosper agreed to remove the fees. Unfortunately, I have had a difficult time getting Prosper to follow through with their commitment. I have contacted customer service via phone on several occasions as well as forwarded multiple emails to -- to no avail. Considering interest ... |