Bank of America Payoff Process Complaints

Review and analysis of over 177 complaints against Bank of America

Bank of America consumers have reported over 177 official complaints related to Payoff process. Out of the 177 consumer complaints against Bank of America, 19% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 99% were processed in a timely manner. 10% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.

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New Payoff Process Consumer Complaints


Bank of America Credit card payoff process

February 7, 2017 - On or about - -, 2017, I paid, via check, $6600.00, as payment in full, to Bank of America via personal check drawn from - - - -. The check was deposited upon receipt and the funds were withdrawn from my account. Despite this payment, Bank of America refuses to credit my account. Instead, Bank of America assessed a late fee, sent a threatening letter, and provided misleading information to the credit bureaus re : my account....

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Bank of America Credit card payoff process

January 11, 2017 - High balance is undending...

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Bank of America Credit card payoff process

December 23, 2016 - BANK OF AMERICA HAS HIRED A LAW FIRM - THAT IS VERY AGGRESSIVELY ATTEMPTING TO COLLECT ON THIS 5 YEAR OLD ACCOUNT. I HAVE ATTEMPTED SETTLE THIS DEBT WITH BANK OF AMERICA WHO IN WRITING CONFIRMED THEY STILL OWNED THE NOTE BUT REFUSED TO ACCEPT A PAYMENT OR TO NEGOTIATE A SETTLEMENT. - - HAS REFUSED ALL OF MY ATTEMPTS TO SETTLE THIS ACCOUNT ON BEHALF OF BANK OF AMERICA, AND ADDED ON E-CESSIVE FEES ON THESE - ACCOUNTS EVEN AFTER I HAVE E-PLAINED THEM MY FINANCIAL HARDSHIP POSITION AND BEING A SURVIVING CHILD OF A - VET ALL MY REQUESTS AND ATTEMPTS TO SETTLE PAY AND NEGOTIATE THESE...

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Bank of America Credit card payoff process

December 18, 2016 - - -, - - customer Care - Consumer Finance Protection Bureau Bank of America, - Via : Website Complaint Submission - - - - -, - - RE : account # - - - - To whom it may concern at Bank of America and the Consumer Finance Protection Bureau, Although I have written many letters about my dilemma, I will try to keep this recap short and to the point : 1. As with most Americans, I was severely impacted by the -/-/- unprecedented financial crisis. 2. My situation differs in that I took what I thought was the more honorable route. My debt relates...

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Bank of America Credit card payoff process

October 7, 2016 - I have a Bank of America Credit card as of - the balance was $23000.00 which consisted of $8000.00 at 19.49 % and $15000.00 at 0 % I made an extra payment of $8500.00 which I wanted applied to the entire high rate balance. I also made $900.00 in regular payments as I do every month. On my - statement I still have $2200.00 at 19.49 %. My large payment was not applied to the higher rate balance and I did not make any additional purchases or advances. I just called and they refused to fix this and just said that is how they do it because of the timing of my $8500.00 payment th...

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Bank of America Credit card payoff process

September 7, 2016 - Bank of America refuses to report my BofA CREDIT CARD - with them as paid off to the credit bureaus. they also refuse to report the credit history of this account to the - major credit bureaus. this has hurt my credit and caused me damages. I have spoke to the - major credit bureaus but they say they are not at fault because they can only report what Bofa sends them....

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Bank of America Credit card payoff process

August 16, 2016 - We have automatic payments that come out of our - to pay a Bank of America credit card monthly. We recently sold a home and decided to pay off the Bank of America credit card, not with our - account, but with another account -. We went online, changed the bank to - and submitted the payment. This was on - -. The next day our - account was debited for $11000.00. This left us $11000.00 overdrawn since we only had $300.00 in that account. We called Bank of America and explained the situation, they could not say why the funds were taken from the wrong account. They cance...

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Bank of America Credit card payoff process

June 17, 2016 - I tried to payoff my balance on the credit card. I am experiencing financial difficulty and therefore wanted them to waive off the late fee to make the full payment on the credit card, but they would not do that and they mentioned that they would not want me to close the card. I am really disappointed that for a very nominal amount of money I have borrowed they interests rate have 19.2 % - and the credit limit was never increased and they interest I have paid thus far is more than the amount I owe. And on top of this they really do n't give any other options other than to make sure that the...

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Bank of America Credit card payoff process

May 20, 2016 - Contacted Bank of America multiple times to try and adjust interest rate and payment on credit card bill to finical hardship. Each time I was tossed around and never given a straight answer. Immediately after finally deciding to just close the card I was charged $45.00 in interest more than I had ever been charged before and I was denied the ability to use my $15.00 earned credit card points. Bank of America has constantly denied me any assistance. I have requested it multiple times and they deny me for any reason. ...

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Bank of America Credit card payoff process

May 18, 2016 - For the past 2-3 years I have tried to resolve this issue. I have a BoA checking account and credit card. I want to automatically make payments to my credit card from my checking account. You ca n't do it as a transfer - which is a set amount only. So if the minimum amount changes to say $57.00 and your automatic transfer is $56.00, they charge you a $30.00 ( or more ) late fee. If you try to " cancel '' your automatic transfers ( they call that the " plan '' ) they still show as pending for the next month - so say -/-/- is scheduled. You cancel that one and -/-/- pops up. Then...

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Bank of America Credit card payoff process

May 6, 2016 - Bank of America has misreported a balance on a credit card that I paid off over 6 years ago. I noticed it was still on my credit report when I checked it in -. I 've written them and disputed with the credit bureaus however nothing has been resolved. The balance should be showing $0.00 Please assist ...

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Bank of America Credit card payoff process

April 20, 2016 - I have a credit card with Bank of America. I have had this card for quite some time and there are multiple balances with difference interest rates on this card. I thought if I made a monthly payment that is higher than my minimum payment due then that extra amount would be applied to the balance with highest interest rate first. But they are not doing this and I asked about it and was told that this is not how they distribute the extra amount that is paid over the minimum due. But I thought this was a regulation in the CARD Act. Am I misinterpreting the law? ...

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Bank of America Credit card payoff process

April 19, 2016 - I had a credit card account with Bank of America until - 2015 when i called to close out my account. I specifically asked for a payoff quote on the phone and repeated out loud that I wanted the payoff amount that would zero out my account and that I did not want any more bills. I was in the process of moving out of the country for a few months and I wanted to make sure that I didnt have any outstanding debt. The representative gave me an amount. I paid that amount, and bank of america is still charging me for a remaining balance. I find the bank 's handling of my account to be deceptive as ...

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Bank of America Credit card payoff process

March 22, 2016 - Federal law, thru the credit card act of 2009, changes payment allocation and requires that credit card companies apply any additional payments ( minus the required minimum payment amount ) to the highest interest rate balance on my card. That is not happening! Bank of America and - - refuse to to apply additional payments to the balance with the highest interest. I keep referring to the Card Act and they wo n't change their practices saying they are meeting federal guidelines. I need to know what to do? I keep paying above the minimum payment and they keep applying most of it to the bal...

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Bank of America Credit card payoff process

March 19, 2016 - I have been a Bank of America credit card customer since 2009. I have never been late and have carried a balance for most of those years. I finally paid off the credit card. In the month I paid off, I returned to the website and made two additional payments for a total of three payments. My last payment I paid $7.00. It actually shows I overpaid my account. Then BOA issued a trailing interest amount of $6.00 and I was unaware. When I call to try to understand how they charged me additional interest when I paid off the card ( only a few days ) the month before and paid all charges, interest...

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Bank of America Credit card payoff process

March 18, 2016 - My latest statement from Bank of America for a - balance total was $4500.00. The due date was - -, 2016. I paid this amount in full on - -, 2016. Then received a new statement stating that I owe $32.00. I do not understand, nor do I agree to this practice. It is completely non-transparent to the consumer. When you receive a bill stating total due and you pay that total prior to the due date, that should be it. Done. Instead, credit card companies send you another bill. Why is this allowed? I contacted customer service, spoke with - today, and she said they could credit me...

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Bank of America Credit card payoff process

March 13, 2016 - In - I entered into an agreement to settle my credit card debt with them for less than the amount owed. I talked with them, we came up with a settlement amount, which would be over the $600.00 reporting amount for a Form -. I said that I would like to avoid that, and after calculating what the increase would be, I called back and discussed the terms, asking and making sure that these payments would avoid the Form - After being told that the payment plan would avoid the form, I entered into a settlement agreement and the payments were made on -/-/-, -/-/-, and -/...

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Bank of America Credit card payoff process

March 10, 2016 - I went online to Bank of America ( BoA ) credit card website to payoff the full amount due. The website indicated that the full amount due was $7100.00. There was nothing on the website to inform a consumer that paying the full amount indicated would not fully pay off the account. I made the payment for the full amount and believed I now had a zero balance on this account. As I had closed the account a number of years ago, my intention was to no longer have to make any additional monthly payments. To my surprise, instead of the next account statement showing a - balance - it showed that I...

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Bank of America Credit card payoff process

February 20, 2016 - Around 18 months ago, I took out a " direct deposit '' from my Bank of America credit card that carried a - % deposit fee and 0 % APR for 18 months. The promotional period ended -/-/2016. I made minimum payments for 18 months and after receiving my -/-/2016 bill, I scheduled a payment in full for -/-/2016, which was within the payment period of due date -/-/2016. Prior to -/-/2016, I contacted Bank of America to inquire when my promotional interest rate was ending. I was not told by the - that I would have to pay my balance in full by -/-/2016 to avoid...

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Bank of America Credit card payoff process

January 2, 2016 - I paid the amount in full on -/-/15 before payment due date and then they charged interest on -/-/15. When I tried to chat with them all of a sudden they kept acting like they had n't even talked to me and kept trying to start over. IT says right on statement no interest will be charged if paid in full before payment due date. I paid - and then for some reason was charged interest on 3 thousand something for which the statement is suddenly unavailable. ...

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Bank of America Credit card payoff process

December 10, 2015 - I have - Bank of America credit cards. For about the tenth time in - years I have made my monthly payment timely to B of A, in excess of the minimum amount due. B of A has a system error they refuse to fix whereby payments submitted in close proximity to the generation of a monthly statement will be reflected on the account, but will not clear the " payment due '' code online or in their voice response system. And that is not just a harmless " glitch '' - it is actually on their books that there is a payment still due. The - time I assumed it was a " glitch '' and would resolve itsel...

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Bank of America Credit card payoff process

December 1, 2015 - Bank of America is not applying my payments that are over the minimum required payment to the highest rate balances. ...

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Bank of America Credit card payoff process

November 17, 2015 - My wife and I make monthly automatic payments to our Bank of America credit card. Those payments are set on a schedule, and we overpay on the monthly amount due. In an effort to pay this credit card off in - 2015, an electronic payment was made of $4400.00 on a balance of $4400.00. At the time of the payment, I called BOA to obtain the pay-off balance, and complained that we were charged a late fee in - for a payment received on - -, which was due on - -. I requested the late fee be removed due to confusion over the holiday. The - statement showed a balance of $70.00...

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Bank of America Credit card payoff process

August 19, 2015 - I went to the Bank of America ( BoA ) branch - - -, NY on Friday - -, 2015 to pay my credit card bill in person with the payment coupon provided by BoA for a bill due Tuesday - -, 2015. The teller misapplied my payment to another account. I called BoA to fix the error on Monday - -, 2015 and I was told by the BoA representative that BoA would charge me interest for 7-10 business days after which time they would retract the interest from my next bill and apply my payment. I pay my bill in full every month and have had this card for 25 years. My payments that day ( I m...

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Bank of America Credit card payoff process

August 16, 2015 - I just received a new - credit card from Bank of America. You can see all your credit card information on Bank of America 's normal website, which is the same site that contains all of my Bank of America bank account information. So far, so good. I can do anything, including one time payments to my - credit card on the website. Except for one thing : I ca n't set up autopay through the site. I called the number on the back of my credit card and the representative said that the website is n't designed in any easy way to allow this. Indeed, the best way was to go to another website, which ...

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Bank of America Credit card payoff process

June 27, 2015 - Bank Of America credit card web page allows recurring payments for a set dollar amount, but they do not offer any mechanism to pay the full statement balance in full automatically. You can pay a certain amount each month. You can pay a - time payment of any amount. However, when you go to the - payment page they do not show you the full balance, you have to remember it. When you try to use their Contact Us function on their web page and select email, you must select - of - topics under the credit card option. The - options are statement copy or financial hardship. Unless you sel...

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Bank of America Credit card payoff process

June 22, 2015 - I am writing to complain about practices of Bank of America -. I am writing specifically about their policy for interest fees on balances paid in full. We made an error that we fully recognize as our own in shorting a payment by $260.00 approximately. Upon receipt of the next statement dated - -, 2015 we received, we immediately paid any difference. Additionally we paid our full balance on the - - statement including the interest charge. Upon receipt of our statement dated - -, 2015 we were charged an additional interest amount based upon all of our purchases the previou...

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Bank of America Credit card payoff process

May 26, 2015 - I have a Bank of America Visa card. I had a balance of approximately $18000.00 at 16 % interest I used the remaining available credit for a balance transfer offer ( 18 months zero interest 4 % transaction fee ) Now the bank is telling me that my minimum monthly payment goes first to pay down the principal of the lowest interest. In fact my payment does not even go first to pay the interest I 'm being charged on the high interest balance, that interest is being added to my principal each month. This is a deceptive practice. Please help. Payments should be applied first to interest being charg...

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Bank of America Credit card payoff process

May 15, 2015 - I have spoken to Bank of American concerning this paid account several times. Last year they told me it would be removed. It is a charge off which is incorrect. I am applying for a mortgage and need it removed. This has been on my credit bureau since 2010? - -- ...

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Bank of America Credit card payoff process

March 27, 2015 - I contracted with - - in - of 2013 to help negotiate settlements on - credit card debts. - went fine and the third, Bank of America represented by - - -, has been a fiasco. A written settlement agreement was made in - of 2013, the - - settled, for - $1100.00 payments over a - month period. I placed the money in escrow with - financial through - to guarantee payments as agreed. - of the $1100.00 payments were made as scheduled and Bank of America refused the last payment and backed out of the deal. They have been billing me for the full origin...

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