Bank of America Credit Card Complaint

Bank of America Credit card department,

Payoff process Virginia

I contracted with - - in - of 2013 to help negotiate settlements on - credit card debts. - went fine and the third, Bank of America represented by - - -, has been a fiasco. A written settlement agreement was made in - of 2013, the - - settled, for - $1100.00 payments over a - month period. I placed the money in escrow with - financial through - to guarantee payments as agreed. - of the $1100.00 payments were made as scheduled and Bank of America refused the last payment and backed out of the deal. They have been billing me for the full original amount and I never received any credit at all for the $2200.00 they accepted. I have a copy of the original agreement and copies of the cashed payment checks, I have no idea where that $2200.00 went. The original debt amount was put into collection and passed from - agency to another. Since I have already paid - for their service, I have been emailing and calling back and forth in an attempt to resolve this issue as agreed. Now - will not answer my calls or respond to my emails in my attempts to find out the status. I feel both Bank of America and - have both committed fraud and left me with the adverse effect on my credit reports which severely restricts my employment possibilities and my insurance costs.