Bank of America Credit Card Complaint

Bank of America Credit card department,

Payoff process Illinois

My latest statement from Bank of America for a - balance total was $4500.00. The due date was - -, 2016. I paid this amount in full on - -, 2016. Then received a new statement stating that I owe $32.00. I do not understand, nor do I agree to this practice. It is completely non-transparent to the consumer. When you receive a bill stating total due and you pay that total prior to the due date, that should be it. Done. Instead, credit card companies send you another bill. Why is this allowed? I contacted customer service, spoke with - today, and she said they could credit me $16.00, meet me half-way. but I would still need to pay the $32.00 in - and then on my - statement I would see the $16.00 credit. I intend to close my account so how will I receive the credit of $16.00? It 's stupid. And essentially she said that my credit score is affected if I do n't pay. I paid my bill in full as required via the statement they calculated and presented to me and I did it prior to the due date they provided me Nice. The same thing is happening on my - - credit card account. -?