Bank of America Credit Card Complaint

Bank of America Credit card department,

Payoff process California

I have a Bank of America Credit card as of - the balance was $23000.00 which consisted of $8000.00 at 19.49 % and $15000.00 at 0 % I made an extra payment of $8500.00 which I wanted applied to the entire high rate balance. I also made $900.00 in regular payments as I do every month. On my - statement I still have $2200.00 at 19.49 %. My large payment was not applied to the higher rate balance and I did not make any additional purchases or advances. I just called and they refused to fix this and just said that is how they do it because of the timing of my $8500.00 payment they consider it my regular payment and applied it as they pleased. I realize that this is not a lot of money but if they regularly do this it adds up to a lot of extra money for them and it 's not right.