Review and analysis of over 61 complaints against The Western Union Company
The Western Union Company consumers have reported over 61 official complaints related to Other transaction issues. Out of the 61 consumer complaints against The Western Union Company, 7% were disputed by the consumer (i.e. the consumer was not happy with how The Western Union Company responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against The Western Union Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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The Western Union Company Money transfers other transaction issues January 31, 2017 - I tried to send money using western union and everything was ok until I got a text message saying the transfer would be delayed till I call a number, which I did and the gave me a - digit number to return to the place where I sent the transfer from and get a refund. I returned to the place and they told me in order to get a refund the number needed to be - digits and to go to a western union store and try and get a refund, unable to find one in my town so I would have to go out of town to try and find one, this is time consuming. they mentioned something about sending a check in the mail... |
The Western Union Company Money transfers other transaction issues January 17, 2017 - -/-/-@-. My old Western Union account was compromised. I had n't used this account since -/-/-. Someone stole my information and made several money transfers to -, - -. I spoke to - at Western Union and told her I never made these transactions and she told me not to worry about it, it 's just a spoof. I demanded to be transferred to a supervisor. - ( employee number - ) told me my account had indeed been hacked and my information and my son 's information was used. My name, address, social security number, telephone number, my credit card number, my son 's name -... |
The Western Union Company Money transfers other transaction issues January 11, 2017 - Despite being a fully verified customer by Western Union, - and having made - transfers to the same person through WU, I made and paid a transfer of funds to my girlfriend in the - on -/-/- WU accepted the transfer and sent me a confirmation of this. Several hours later my girlfriend emotionally distraught manages to send a pro bono email from an internet cafe informing me that she was refused the money by the WU money collection point by telling her the transfer had been rejected and returned to the sender on the grounds of her name. The clerk insinuated and made references th... |
The Western Union Company Money transfers other transaction issues November 29, 2016 - We annually transfer a donation thru WesternUnion to the - university in the - -. The transfer is made to a personnel acquaintance. This year when he went to pick up the money, the local agent took the transfer codes and indicated it would take some time and he should wait a few minutes. When he returned to the agent they indicated the money was not available. As the sender we received notification that the money had been transferred. We put in a complaint thru Western Union on the transaction failure. During the course of - follow up telephone calls one of the Western Union agent... |
The Western Union Company Money transfers other transaction issues November 8, 2016 - On -/-/2016, I initiated a money transfer to - to a family member in the amount of $1000.00 + $5.00 money transfer fee. The money was withdrawn from my bank account -/-/2016 and I was told the money would be available for withdraw -/-/2016. I checked the account status on -/-/2016 to ensure the transaction completed as promised by Western Union, the online status stated in process or pending. I called Western Union and I was transferred to the fraud protection unit. I was told my transaction was denied for my protection and that the funds would be refunded. Apparently, the trans... |
The Western Union Company Money transfers other transaction issues November 2, 2016 - On - - I made a international money transfer to - through Western Union APP Mobile, I tried to send $300.00 + $5.00 Fee. For any reason Western Union Cancelled the transaction. But on - - Western Union took the funds from my bank account, but the money transfer was still cancelled. I called them several times and they told me I have to wait 7 days to see reflected the funds on my account.After 7 business days the money never was refunded, when I called them again they said that Western Union never took the money from the account. I started a claim with my bank ( - - -... |
The Western Union Company Money transfers other transaction issues October 31, 2016 - On - -, 2016 I sent money via Western Union online to a family member. On - -, 2016, I cancelled the transaction. Initially, the customer service representative indicated that it would take three ( 3 ) to four ( 4 ) business day for the refund to be applied to my debit card. I made a subsequent phone call to Western Union on - - or - to inquire about the nonexistent refund. The customer service representative then informed me that the refund would actually take up to seven ( 7 ) business days to process. Today, - -, 2016 is that seventh ( 7th ) business day and still... |
The Western Union Company Money transfers other transaction issues October 28, 2016 - This complaint is about Western Union. I tried to wire $200.00 to an acquaintance on Monday, -/-/2016. I received a text from the saying the transaction was under review and should be resolved in 2 hours. After 2 hours I called them and they told me that the transaction was denied, and that someone would be calling me back to let me know how I might get a refund. Well no one has been calling me back. I 've left them Emails, and called back, and they say the same thing, someone will call me back with information about a refund, and basicly the business week has passed by without any calls r... |
The Western Union Company Money transfers other transaction issues October 27, 2016 - I had sent $1000.00 to repay my education loan in - through Western Union. I made this transfer on - of -, 2016 ; However, they have not delivered my money yet as of - -, 2016. I have made tons of phone calls to customer care and I have never gotten any satisfactory answer 's other than wasting hours together during my day job. So, I made an attempt to track the transaction through my bank, On - - Western Union has sent the money through their partner Yes Bank to my bank. However, due to some technology transformations my bank did not process the transaction on the same ... |
The Western Union Company Money transfers other transaction issues October 13, 2016 - Western Union has put my money transfer on hold and asked me to provide more information which I did. I was told I will get answer after 2-3 days. Now ten days passed no answer. Talked to their service staff all I got is that it is in their compliance dept. to subject to approval. Same answer each time I called. I said I want my money back they said they ca n't do anything untill they hear back from the dept. Now I am totally exhausted. What a disappointing service they provide.... |
The Western Union Company Money transfers other transaction issues October 12, 2016 - My transaction was decline not only by western union. also I tried -, -, - and all decline my transaction.... |
The Western Union Company Money transfers other transaction issues October 11, 2016 - On -/-/2016 I sent a Western Union Quick Collect billpayment to - - - for $4900.00. It was never received and posted to my - - - HELOC account.... |
The Western Union Company Money transfers other transaction issues September 28, 2016 - -/-/16 Western Union - - Contacted WU for refund MANY times as this transfer was rejected by the Bank - -. Many times WU said this $ would b back in my account within 48 hours, but it has never been refunded. On the -, they asked for my bank deposit records from - - to present to be sent to -- so that they could confirm that I have not received the refund. Was told we would b contacted within 48 hours. No contact, no refund. Today, I just resent my bank deposit info and letter to -- and they sent back that this is registered as case # -... |
The Western Union Company Money transfers other transaction issues September 26, 2016 - Someone attempted to use my western union account to transfer $400.00 to someone named - - in -. Western Union charges $25.00 for the transactions. The transaction was attempted via my online account but western union sent me an email to inform me that the transaction is under review. When I logged into my account I saw that the perpetrator use a credit card and I was able to see only the last - digits of the card. The last - digits does not match any of my current credit card. And the address on the card is a - address. I live in -. I assume that the perpetrator stole... |
The Western Union Company Money transfers other transaction issues September 26, 2016 - I attempted through Western Unions online website to send $150.00 on -/-/2016 to a person in the -. Western Union told me that they would not process the transaction for " security concerns '' but would not tell me what those concerns were. However, they still took the money out of my account ( I used a debit card ), and have yet, 10 days later to return it there. As you can imagine, this is quite a swindle they have going on. With hundreds of thousands of transactions if you play this game with a percentage, and then get to hold onto the money for weeks, you can gain substantial use o... |
The Western Union Company Money transfers other transaction issues September 22, 2016 - My name is - - : I am writing because I have not been able to use Western Union nor - to do money transaction here in the State of Pennsylvania as I have been doing money transactions with these - companies for several years up until - - of this year. I had received refunded my money back and will need to do a transaction again in - and I want to know for sure before that time I will be able to use either - before that time. The resolution is that I can go to any Western Union store or a - - store to do money transactions without being interrogated by the clerks ... |
The Western Union Company Money transfers other transaction issues August 24, 2016 - I have used Western Union multiple times in the past to send money to my fiancee in - for purposes of my wedding. The last time I did this, they put the transfer on hold and asked for a lot of personal information - including my passport, ID, father 's middle name, purpose of the transfer, recipient 's information. This was honestly all more than I wanted to give for a simple money transfer. However, as I wanted it to go through, I sent this information to them. That transfer went through eventually. About a month later, I tried a money transfer again - this time they informed me that the t... |
The Western Union Company Money transfers other transaction issues August 23, 2016 - -/-/16 I received a western union transfer from - - NV and tried to transfer the cash to the - prepaid card I had for this type of transaction. I received a notification that the money had been credited to the card but - seconds later western union voided it off the card. I have spent the last 3 weeks trying to get someone from either company to help me. Both companies blame the other. - says they received the money but western union voided it and western union says they sent the money to the card. But I have still no access to it. I have all copies of transaction and even... |
The Western Union Company Money transfers other transaction issues August 19, 2016 - ON -/-/2016 AT AROUND -, I CREATED A TRANSACTION TO SEND MONEY TO SOMEONE USING MY CREDIT/DEBIT CARD. AFTER I CONTACTED WESTERN UNION AROUND - TO FIND OUT THE STATUS, I WAS TOLD THAT THE FUNDS WAS PUT ON HOLD BECAUSE THERE WAS A PERSON WITH A SIMILIAR NAME THAT WAS ON SOME SORT OF SANCTION LIST. THEREFORE THEY REQUESTED THAT I FORWARD A COPY OF MY PHOTO IDENTIFICATION TO WHICH I EMAILED IMMEDIATELY. HOWEVER, MY PHOTO ID E-PIRED AND I HAVE NOT YET RECEIVED MY NEW UPDATED ID FROM THE NY DMV. I E-PLAINED THIS TO WESTERN UNION AND AFTER NUMEROUS CONVERSATIONS WITH MULTIPLE REPRESENTATIVES,... |
The Western Union Company Money transfers other transaction issues August 15, 2016 - I sent a previous complaint on Western Union. I now tried to submit yet another transaction and have been denied again. I now have to call again and go through the same frustrating process that should have been resolved with my previous transaction. this is so frustrating to be overseas and subjected to this kind of services from Western Union. Please publish this and my previous complaint. may it will prevent other military members/veterans from going through this misery.... |
The Western Union Company Money transfers other transaction issues August 15, 2016 - I 'm currently serving overseas and I have used Western Union since 2007. I 'm now being subjected to constant stoppage of my transfers by western union and told it 's because I 'm a long time customer. I 'm made to wait on the phone for up to thirty minutes or I 'm disconnected and have to go through the same frustrating procedures over and over again. Why does WU treat their loyal customers that way? especially it 's military customers who are overseas and have to rely on WU to get money promptly to their families? It is very frustrating to have this stoppage every time I try to send money t... |
The Western Union Company Money transfers other transaction issues August 9, 2016 - On - -, 2016 I sent money to my fiancee in -. On that day I paid using my - - - debit card. The western Union tracking number is -. The entire of $320.00 was immediately debited from my account. About two weeks thereafter, Western Union debited the same exact amount from my - account on - -, 2016. I discovered the unlawful debit from my account on - -, 2016. I immediately called Western Union and was advised that the money would be returned to me immediately. Since that time I have placed at lease three calls to Western Union and have not received my money... |
The Western Union Company Money transfers other transaction issues August 6, 2016 - In - 2016 I sent money by Western Union to a - - - in -. I do this often as I manage a small - retreat center in Washington state. I made a mistake when I first sent the money by sending it to -, forgetting that he was now in -. I resent the money to -. No problems. However, I called Western Union to see if I would be eligible for a refund of the money I sent to -. It was never picked up due to the - being in -. I was told 'Absolutely! You will get a refund. Just do this ... .. ' Well, that was -/-/-. I have been dealing with WU all these months being t... |
The Western Union Company Money transfers other transaction issues August 2, 2016 - I have recently made a transaction on - -. The receiver in - informed me she has not received the money yet. I contacted western union and they told me that the transaction was declined and the refund will be made within 7 business days. After 7 business days i called for the follow-up, they told me there was an issue to the refund, and asked me to wait 7 more business days. After a third 7 business days, i called them again and the agent asked me to wait another 7 business days. They told me the same thing for the fouth call. Today, i call them for the fifth time, and they still ask ... |
The Western Union Company Money transfers other transaction issues July 31, 2016 - Within the last two years I have used Western Union to wired thousands to my sons living out of state and instantly paid the corresponding fees. On - -, 2016 I wired money plus processing fees through the WU online system. This money was not need by the receiver so I requested a refund on - - but each day WU 's customer service representatives and supervisors refuse to provide that refund. They 've even gone as claiming that - Bank refused to process their refund. This statement is absolutely dishonest as verified by my bank, which confirmed no attempt to refund this money was e... |
The Western Union Company Money transfers other transaction issues July 28, 2016 - I did money transfer to a bank account using Western Union on -/-/2016. The money was never received by the receiver. After that I called more then 15 times to Western Union to request the refund on this transaction. Every time I was assured that they have submitted a request for the refund and I should hear back in 24-48 hours. They never called me back and every time I call they keep telling me that someone will call me back within 24-48 hours and no one calls back. On -/-/2016 I spoke to a manager name - ( operator id # - ) and she assured me that she will call back in 24 ... |
The Western Union Company Money transfers other transaction issues July 26, 2016 - I cancel a money transfer made online since -/-/2016 still did receive my refund back and Western Union customer are not try to solve the problem... |
The Western Union Company Money transfers other transaction issues July 23, 2016 - I used western union to transfer - $ from my bank account in United States to bank account in - on - -, 2016. I received email stating my bank has received the amount on - -, 2016. When i contacted my bank in - they informed me that they have not received any amount. Upon calling western union on - -, 2016 they told me to wait for 3-5 business days for the amount to reflect on my - bank account. After 3-5 days ( - -, 2016 ) when western union was contacted by me to know the status they informed that my bank in - has rejected the transaction and therefore,... |
The Western Union Company Money transfers other transaction issues July 21, 2016 - On - -, 2016, I used my Western Union account online to send my wife some money in -. Since this was the - time I sent her money I used to " Resend '' option which had which had the stored information for my wife. I received an email confirming my transaction and I noticed at that time that instead of sending my money to - as I had done the - previous months, Western Union sent it to the USA. I called them immediately and made them aware of the mistake. They apologized, gave me a - % discount for transfer fees on my next transaction and I was told the transaction was cance... |
The Western Union Company Money transfers other transaction issues July 9, 2016 - Western Union refused to pay recipient of funds on multiple occasions. They retained my money for 6 months, and I have not been refunded. On numerous occasions I called or attempted to look up the transaction online. Every time I was informed that they could not find my tracking number ( - ), and after escalating the situation, would be informed that the transaction was " on hold '' or " frozen ''. Each time the representative would inform me that they removed the " hold '' and the funds were available for pick up. And every time my receipient continued to be denied the funds. Last week... |
The Western Union Company Money transfers other transaction issues June 29, 2016 - On - -, 2016 I went to - - in -, T- and used the Western Union Terminal to transfer the sum of $120.00 to -. My MTCN tracking # is -. One issue that came up during the transaction was : did the recipient have an ID. I was not sure and the agent suggested that a test question and answer would suffice. I provided a test question plus an answer. A day later the recipient informed me that the Western Union agent bank refused to provide the money because of an expired ID and also denied request to use the test question. I went bank to Western Union and wanted to recipient n... |
The Western Union Company Money transfers other transaction issues May 28, 2016 - I sent a Western Union transfer to an employee from my business account. The employee is in -. The transfer went out to -. The place where the employee is - -. When he went to pick up the money, he could n't get it because he is in - -. I called Western Union and they claim that they ca n't do anything but to cancel transfer, and I have to wait 1-7 days so that the hold can get off account before I can get that money to sent again. This is an emergency and I do n't understand if they are Western Union why does it have to be so difficult to change the location.... |
The Western Union Company Money transfers other transaction issues May 19, 2016 - On - -, 2016 I initiated a money transfer from my - - - checking account through Western Union 's instructions using Bill Pay in the amount of $200.00 ( $190.00 to my receiver and $5.00 Transaction Fee ). On - -, 2016 I called Western Union and was stated that the transfer was cleared for the receiver ( my cousin ) in -, -. I was told on - - through email from my cousin that Western Union has put a hold on the transaction due to my cousin 's name being similar to a sanctions list used by Western Union. I have complying with Western Union 's request on inf... |
The Western Union Company Money transfers other transaction issues May 17, 2016 - I sent money to my mother in -, and both times I did they cancelled the transaction, it did n't take to up to seven days for me to get my refund. The 2nd time I sent money the same thing happened and they needed the money to buy the bus ticket. I was mad I asked to speak to a supervisor and she said she was going to expedite the refund so it could take up to 2 days to be refunded. It has been 2 days and I am barely getting an email saying that " Western Union has received a request to cancel my money transfer : when it was them who cancelled my money transfer. Western Union is not good at a... |
The Western Union Company Money transfers other transaction issues May 13, 2016 - On - -, 2016 I went over Western Union web site to place and order for money transfer from - FL to -, -. The order was posted and payed with Credit Card. Few minutes later a received an email stating that my money transfer is on hold until I contact them by phone. I made the call and the CSR told me that I must send over a photo ID to be kept on file for future transactions and verify my identity, since there was another person with my same name who was banned from making transactions with this company and they wanted to verify I was not that person. Since I realized that I have... |
The Western Union Company Money transfers other transaction issues May 5, 2016 - I am not being allowed to make money transfers by Western U. No reason given. ... |
The Western Union Company Money transfers other transaction issues May 3, 2016 - I am a small business trying to transfer money to a contractor in - that translated our website to from English to -. Western Union had put my transfer on hold 3 times before approving it, withdrawing the money from my account, and telling me that the transaction would go through on - - ( today ). I got another message that the transaction is on hold and that they need a copy of the recievers photo ID. I decided this was too much of a hassle and tried to cancel the transaction only to be told I still need a copy of the recievers photo ID before they 'll refund the money to MY accou... |
The Western Union Company Money transfers other transaction issues April 29, 2016 - Western Union online money transfer : -/-/2016 - $59.00 WESTERN UNION - : CAPTURE ID : - INDN : - ID : - WEB MTCN : - Date available in receiver 's country : - -, 2016 Western Union took the money out of my - - - account and held it for 7 days. Today is -/-/16 and they are still holding the funds without contacting me. I contacted them online and by email to request an immediate refund. They refuse to respond. ... |
The Western Union Company Money transfers other transaction issues April 27, 2016 - Western Union withdrew $3000.00 from my account on - -, 2016 for a money transfer. The money transfer was cancelled but the funds were never refunded to my account. I have called western union numerous time but every time I get a promise of resolution within 24 - 48 hours. As of the date of this complaint i.e. - -, 2016 Western Union has still not refunded my funds. ... |
The Western Union Company Money transfers other transaction issues April 16, 2016 - On -/-/16, I ( - ) used western union to transfer money to -, I paid - dollars in total, they gave me an MTCN/tracking number -. My brother never received the money which was supposed to be delivered right away. Called Western union the evening of the same day and they told me to wait the transaction was pending. The following day the money was still not available. I borrowed money from a friend out of state since my nephew was sick & needed the money for medication right away. I called western union on -/-/16 and asked them to refund the money, they told me i will get ... |
The Western Union Company Money transfers other transaction issues April 16, 2016 - hi I made an online transaction with Western Union on - -. For an inexplicable reason, the transaction did not go through. After several follow ups, on - - they advised a refund has been processed. Till date i have yet to receive my money back. Please assist me with this, I have called their customer service and escalation teams every three to four days without a result. It is six weeks now since this transaction was rejected and i have yet to receive my refund. ... |
The Western Union Company Money transfers other transaction issues April 2, 2016 - Hi, I have been having difficulty sending money from my US account to my bank account in - via Western Union. I regularly send money using these - accounts for the last few months but my last - transactions, - on - - 2016 and - on - - 2016 did not go through. After using the company website feature of repeating a previously performed transaction of sending money from a US account to my own - account, on - - 2016 I received an email titled " Your transfer is being reviewed ''. On - - I received a follow up email " payment received '' asking me to pick u... |
The Western Union Company Money transfers other transaction issues March 31, 2016 - The first time I sent money from WU to - using my Debit Card, it went through without any issue. A week later when I try to send another money it failed with the error message " Your transaction could n't be completed. '' I called Western Union regarding this error and all the agent told me was " I do n't know what happened, I can not see the error from here '' I asked the agent to get me someone who can tell me what the error means and why it is failing, the agent told me No one in WU can help me regarding this error I should go to an agent location to send the money. I thought this is abs... |
The Western Union Company Money transfers other transaction issues March 17, 2016 - Western Union Money Transfer on - -, 2016 : Western Union provides 3 opitions on line for money transfer. One is a credit card option, however when you choose it, Western Union gives you the illusion of proceeding with the transaction, asks for personal information, like driver licence etc. After you provide all info and submit your credit card information, the web site gives a message " your transaction could n't be completed '' and forces you to chose WU option for payment. When I called Western Union, after being conected with someone in -, I was told that my credit card company de... |
The Western Union Company Money transfers other transaction issues March 14, 2016 - On -/-/2016 I sent $300.00 plus a $10.00 service fee through my savings account at - Bank to Western Union via online. I was to receive an email with the tracking # but no email arrived. I did not have a tracking # and when my son went to pick up the money he was unable to get it. Online at both my bank and Western Union ( using my cell phone # at WU ) I was informed the money was transferred from my account and was at WU. I went online to WU and after 2 hours online and on the phone the rep told me they would resend the email with the tracking # within 24 hours. An email again di... |
The Western Union Company Money transfers other transaction issues March 13, 2016 - Tried to make a money transfer to - via Western Union today sunday. They were able to take the money from my account very fast, but then denied the transfer without giving any explanation. Now they say are not responsible if I DONT GET MY MONEY TODAY BECAUSE IT DEPENDS ON MY BANK. tODAY IS SUNDAY..THE BANK IS CLOSED AND THIS MONEY IS FOR AN EMERGENCY ... |
The Western Union Company Money transfers other transaction issues March 9, 2016 - On Sunday, - -, -, I completed an international money transfer to my niece 's bank account in -, - through Western Union 's online website. I followed the instructions and paid for the money transfer through my bank using Wu Pay. Today, - -, I received a call from Western Union who needed to verify the transaction. I answered their questions, even though I questioned the need for them. When the Western Union representative asked for my date of birth, I refused to give her that information, since I fail to see what relevance this has to the transaction. She said in that cas... |
The Western Union Company Money transfers other transaction issues March 7, 2016 - I tried to send money through Western Union, the money is on hold and they are giving me the run around and wont do anything to help resolve this issue. they have asked me several times about my identity and even ask me for a copy of my drivers license, which i have sent to them twice and still wont return my money. ... |
The Western Union Company Money transfers other transaction issues February 26, 2016 - Western Union ( WU ) accepts money for transfer then refuses to complete transaction. Discrimination issue : WU refuses to process transactions to - ( - ) for typhoon relief. ... |
The Western Union Company Money transfers other transaction issues February 21, 2016 - Western Union Case Reference # - On -/-/16, around - I tried to make a money transfer transaction through Western Union of $1400.00 ( MTCN : - ). At the end I received an error that this transaction can not be completed due to an error. I called the Western Union, and the lady explained to me that this might be happened due to WU system upgrade. She was also not able to see any transaction during the review of my account. While I was taking to her I tried another attempt ( MTCN : - ). I received the same error. She said these transactions are not going through probably due ... |
The Western Union Company Money transfers other transaction issues February 17, 2016 - To Whom It May Concern : On - - 2015, I sent $200.00 to relatives in -. I mistakenly wrote the receiver name as - - instead of - -. According to Western Union, the name that I had used is the name of an individual that is in a Global Sanction List and that - needed to go back to the Western Union Office and bring a copy of his ID so that they can fax it to -. I explained to them that - - had brought his ID when he went to pick the money and he was simply told that the money was not available for which they had no answer. - went back following the instructi... |
The Western Union Company Money transfers other transaction issues February 15, 2016 - Westernunion was contracted to perform payment service and did not deliver, provided false information for return on funds, was directed to return funds to source and refused. Western union was contracted to make overseas payment and did not deliver money. They continue pushed for additional personal information and were refused and told to return all monies to the source bank account. Instead, they indicated I would have to travel to retail store to collect. Attempted collection at - stores using provided transaction #, - times was rebuffed as payment not available. Complained aga... |
The Western Union Company Money transfers other transaction issues February 1, 2016 - I needed to send - -, - currency, to my sister-in-law in - - to pay for her - kids school. On - -, I submitted a request to Western Union on their web site to use their WU Pay service. The WU Pay service acts like a regular bill for your online banking and you pay through your bank 's normal online bill pay. Is this case my bank is - -. On - -, I received the transaction bill of $500.00 at an exchange rate of - USD = - -. Plus I would pay $5.00 for the service. So a total of $500.00 and my sister-in-law would receive - -. She needed th... |
The Western Union Company Money transfers other transaction issues January 16, 2016 - I was a victim of online fraud and i sent money thru western union and i called them to tell them a few minutes after i sent money thru them to stop the payment and the man on the phone from western union told me no and hung up on me and then i called back a few minutes later and finally talk to a guy and told him what happened and about me getting scammed and they filed a fraud report and i told them to refund my money and i reported everything to fbi and gave western union the report number and when i called my local police department i spoke one officer and he told me it was out of his juri... |
The Western Union Company Money transfers other transaction issues January 15, 2016 - Since - - twice a month my wife and I send support money to her family in the - via Western Union using her sister as the receiver. In - - my wife went home for an extended stay so I started using her as the receiver. Recently my wife moved to - so I sent money to her and her sister. Without notice Western Union cancelled the transaction for her sister saying she is not allowed to receive money. When I called Western Union they refused to give me a reason. My wife 's family depends on this money, and my sister-in-law is the only - with a valid I.D . If I send a money order... |
The Western Union Company Money transfers other transaction issues January 13, 2016 - Back on -/-/-, I wired some money to my cousins bank account using western union, when my cousin went to the bank on numerous occasion 's to get the money, she was notified by the bank that the money was not there, I contacted western union about this and had an investigation done. since then, the money has still not been picked up by my cousin and the bank confirms that the funds are in the account, but they keep telling my cousin that the money is not there. Her account is currently closed and the bank refuses to furnish western union with the proper documentation needed to refund my mo... |
The Western Union Company Money transfers other transaction issues January 5, 2016 - Western Union is a horrible. This was done via website. I was declined twice for a small amount of about - money transfer united states to vietnam. 1 ) declined using credit card cash advance method. I verify that my cc issuer did not decline this. It was declined after they called me and asked a few personal questions which i answered. 2 ) declined using WU pay. i paid upfront through bill pay service of my bank. After the funds cleared they decide to call me and basically ask the same personal questions. after a 20minute conversation, they decide to decline my transaction. no reason given... |
The Western Union Company Money transfers other transaction issues January 4, 2016 - Today, I received an email from a valid western union email id that I have made a money transfer from - to -. All the personal information given in the email is correct like my name, my email id. The postal address which is given in the email is the one where I used to live last year, also the phone number is my previous phone number. However, the credit card given in the email is not mine. So in summary, someone is using my personal information and his/her credit card to make a money transfer. I want to add here, that last year when I was living at the postal address mentioned in this ... |
The Western Union Company Money transfers other transaction issues December 28, 2015 - I sent the money - dollars from Western Union ( from a store in - with Operator Id - ). They did not pay my money back to my country and the status says paid. They gave me another tracking number for refund. I requested the store for a refund but they denied me to pay since the status is paid for one of those tracking number. I have been a victim of fraudulence since I was not given any reason for the refund and nor their operator knows about it. The store asked me to go to bank for the refund. I had to send money to my country for a very serious reason. I make good enough money as we... |
The Western Union Company Money transfers other transaction issues December 19, 2015 - On Thursday we sent $8000.00 by Western Union to - from our local - grocery store. They said it was no problem. Western Union on Friday said it was over their limit and canceled the transaction. The big issue is that - ca n't pay back the $8000.00 because their payout limit is only $4500.00. We went to - locations and called on - others and still can not locate anyone who can pay back our $8000.00. This is now Saturday and we have made - calls to Western Union, all we get is constant transfers and every time we need to re-explain what is going on. Every time they look... |