The Western Union Company Money Transfers Complaint

International money transfer Other transaction issues

The Western Union Company Money transfers department,

International money transfer Other transaction issues Oregon

-/-/16 Western Union - - Contacted WU for refund MANY times as this transfer was rejected by the Bank - -. Many times WU said this $ would b back in my account within 48 hours, but it has never been refunded. On the -, they asked for my bank deposit records from - - to present to be sent to -- so that they could confirm that I have not received the refund. Was told we would b contacted within 48 hours. No contact, no refund. Today, I just resent my bank deposit info and letter to -- and they sent back that this is registered as case # -

The Western Union Company customer in Oregon
Sep 28, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3The Western Union CompanyComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3The Western Union CompanyOther transaction issues93.4%6.6%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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