The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues New Jersey

Hi, I have been having difficulty sending money from my US account to my bank account in - via Western Union. I regularly send money using these - accounts for the last few months but my last - transactions, - on - - 2016 and - on - - 2016 did not go through. After using the company website feature of repeating a previously performed transaction of sending money from a US account to my own - account, on - - 2016 I received an email titled " Your transfer is being reviewed ''. On - - I received a follow up email " payment received '' asking me to pick up the money in person in - while I had asked the money to be deposited in my account in -. On - - I received another email titled " Canceled money transfer '' saying the company had received my request to cancel the transaction so they were canceling it. I made no such request. After the - transaction was denied I called the company but did not get a straight answer about what happened or what I should do differently, just some indirect answer about an " internal validation '' not going through. The money was refunded to me thankfully without any deductions. No money was deducted for the - - transaction as of now. The company apparently expects me to keep on applying until one day something changes and the transaction goes through. I do n't know what that something is.