The Western Union Company Money Transfers Complaint

International money transfer Other transaction issues

The Western Union Company Money transfers department,

International money transfer Other transaction issues Texas

Western Union withdrew $3000.00 from my account on - -, 2016 for a money transfer. The money transfer was cancelled but the funds were never refunded to my account. I have called western union numerous time but every time I get a promise of resolution within 24 - 48 hours. As of the date of this complaint i.e. - -, 2016 Western Union has still not refunded my funds.

The Western Union Company customer in Texas
Apr 27, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3The Western Union CompanyComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3The Western Union CompanyOther transaction issues93.4%6.6%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%4.9%0.5%15.8%77.1%1.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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