The Western Union Company Money Transfers Complaint

International money transfer Other transaction issues

The Western Union Company Money transfers department,

International money transfer Other transaction issues Kentucky

Since - - twice a month my wife and I send support money to her family in the - via Western Union using her sister as the receiver. In - - my wife went home for an extended stay so I started using her as the receiver. Recently my wife moved to - so I sent money to her and her sister. Without notice Western Union cancelled the transaction for her sister saying she is not allowed to receive money. When I called Western Union they refused to give me a reason. My wife 's family depends on this money, and my sister-in-law is the only - with a valid I.D . If I send a money order it will take 3 weeks to arrive and might be lost or stolen. Needless to say everyone is very upset.

The Western Union Company customer in Kentucky
Jan 15, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3The Western Union CompanyComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3The Western Union CompanyOther transaction issues93.4%6.6%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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