The Western Union Company Money Transfers Complaint

International money transfer Other transaction issues

The Western Union Company Money transfers department,

International money transfer Other transaction issues Nevada

Westernunion was contracted to perform payment service and did not deliver, provided false information for return on funds, was directed to return funds to source and refused. Western union was contracted to make overseas payment and did not deliver money. They continue pushed for additional personal information and were refused and told to return all monies to the source bank account. Instead, they indicated I would have to travel to retail store to collect. Attempted collection at - stores using provided transaction #, - times was rebuffed as payment not available. Complained again to western union who has ignored communications and has kept my money.

The Western Union Company customer in Nevada
Feb 15, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

Consumer disputes how The Western Union Company handled their complaint

Created with Highcharts 4.2.3The Western Union CompanyComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3The Western Union CompanyOther transaction issues93.4%6.6%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%4.9%0.5%15.8%77.1%1.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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