U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Unauthorized transactions/trans. issues California

I purchased multiple Visa Gift Cards in -/-/-, supplied by U.S. Bank in $500.00 denominations. I experienced problems with - out of - cards I purchased. - of which experienced fraud within 3 days of purchase, and am currently working with the bank to resolve this. - were immediately locked up when I attempted to use them. When I inquired, the CSR informed me the card number was flagged for fraud in -/-/-, 8 months prior to the purchase date. For the - cards experiencing fraud, I submitted disputes in -/-/-. I followed-up after a month, and they informed me I did not respond to the affidavit. It was never received. I asked for them to mail another. Around mid -, I received an affidavit, but received it within 2-3 days of the response deadline. I called and asked if that would be a problem, and I was informed no. A month later, I called to ask for a status. I was informed once again the affidavit was not sent back and the case has closed. I called and asked for another, and clarified there are - cards, and whether I should be receiving - affidavits. I was informed one


card when the disputes cleared. I just called back - -, about a month later, and was informed - of the cases has been closed because an affidavit was not received. Turns out the card I received is also for - of the closed cases. only - case is pending and I was informed it would be another month before I would have an update ; - -. With their track record, I doubt this will be true. As for the - closed cases, I was told they can not process charge-backs anymore due to the amount of time that passed. They requested I send in a Letter of Consideration via fax, with the same paper-work I faxed over back in -. This is where I finally decided to submit this complaint. The amount of fraud experienced is ridiculous already, but the customer service and flaming hoops they are making me jump through is even worse. In no way was this my fault. As for the - cards which were flagged for fraud 8 months prior to the time I purchased them, - has been resolved and the second is quite a hassle. The - took almost 2 months and everything resolved to my satisfaction. However, I submitted both requests same day, - separate faxes. I received - replacement but not the -. When I called to inquire why after waiting another 2 weeks, I was informed they have no record of the - card. I now have to resubmit for the - card. Which ever company owns the customer service line for mygiftcardsite.com is horrible, and U.S. Bank has some serious fraud problems. I actually - searched this issue and their are countless stories. There should be compensation to all purchasers of these gift cards, and if no compensation, U.S. Bank should be severely fined for this. this is insane negligence and poor security. I fear for those who use their Checking/Saving, and credit services.