U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues California

I bought - $500.00 Gift card issued by U.S. Bank National Association at - 's in -, CA in -. I still have the physical card, original receipt. I planed to gift them to my friend for his birthday. When I checked balance before I gave them out in -, They were showing less than $20.00 on each card. Some - made purchased in -, Rhode Island. I have never been there and I have my cards all the time. I called customer service, a rep shut down my account and my account was under investigation. I called them back in - -, the operator said my case was still in investigation and there was no time frame and there was no guarantee that I would get my money back. I am worried because $1500.00 is a lot of money. Then I started to do research online. I found out there are a lot of gift card fraud in - California and US bank has very bad reputation. Some victims waited 7 months but No one got money back after investigation. There are a lot of victims out there like me. I attached a blog link - -